Guest reviews
Overall rating
7.6
Good
Based on 45 reviews
Cleanliness
8.0
Comfort
7.9
Pick-up/Drop-off
7.2
Value for money
7.3
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveler rating
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Find reviews that mention:
customer service
car was clean
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car available
great car
easy drop
friendly staff
great service
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great experience
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2.0
Pros: There was a 2+ hour line to pick-up my pre-booked car. Unacceptable. I ended up going to Hertz.
review from
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2.8
Pros: I waited 2 hours at the counter waiting for my turn to process my previously made reservation and pick up my car until I finally could not wait any longer (hungry, thirsty, and tired after a long flight) and had to call a relative to pick me up at the airport.
Cons: More staff, better customer service, at least a waiting lounge with snacks and water. Or get out of the business and do something else.
review from
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7.2
Pros: Staff was great. Difficult to find drop off, as the GPS sent me to a different place. After going around in a circle twice, finally just drove to the terminal and looked for a "rental car" sign. Suggest that all rented GPS have the proper drop off point in the future.
Cons: The van advertised said it was big enough for 7 people and their luggage. The van at pickup was fine to seat 7 people, but had almost zero room for luggage. Had to go up a class, and it was nearly twice the price. Wish I had know this upfront.
review from
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10.0
Pros: Great vehicle and service
review from
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10.0
Pros: Last minute, booked 1 hour before collecting. Great value for the model/size.
Cons: Felt a little pressured in buying the waiver. rental went from €26 to €67 in the end
review from
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5.6
Misleading car class
Pros: Car was nice. Just not what I reserved.
Cons: The car I reserved was a BMW 745 or comparable. The car we received was a Fiat Tipo. Obviously these cars are in very different categories and this was blatant misadvertising. I will not rent through you guys again and we share my negative experience with my colleagues.
review from
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5.6
Cons: Long waiting line to pick up Hidden charges 3€ per day for automatic toll? Just give a heads up when booking! Long waiting at handing in the car More scratches on the car than was Notes by Avis
review from
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7.6
Cons: They added fuel options when I was expecting to bring it in full and the tank was not fuel when we picked up...
review from
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2.8
Worst car rental experience ever
Pros: Nothing
Cons: Individual who processed my car return was curt and rude. No one was around when we arrived so I chose a lane for the car and parked. As we were about to unload an attendant ran up and said we had to move over. The area was incredibly cramped and small as is, and I had barely enough clearance to move the car into the lane he wanted me to be in. So I started moving the car carefully, and even though I had enough clearance on either side, he started yelling at me about how to move the car and seemed frustrated that I wasn’t moving more quickly. Since he clearly had strong opinions on my driving skills, I asked if he could move the car instead. He said "No" at first and continued yelling at me for how to maneuver the car. He only obliged after I stopped moving the car, and even so, he continued barking orders at me like unlocking the car more quickly and even criticized HOW I unlocked the car (I used the door handle and he scoffed saying I should push the "unlock" button instead) Mind you there wasn't a mad rush or anything...no one else was there...things weren't crazy and he was just overwhelmed with work. Absolutely NO excuse for his behavior
review from
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3.6
Pros: Staff were courteous and efficient
Cons: The facilities (underground) were dark and cramped, did not rise to the level of the staff
review from
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10.0
Excellent
Pros: Upgrade received was very welcome
Cons: Wait (as a preferred customer) was too long. Only one agent for Preffered clients
review from
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10.0
Awesome quality for the price paid
Pros: We booked in the last minute and the cost turned out to be lower than taking a cab to and from the airport and all thw public transport for the day. Definitely worth it for Lisbon.
review from
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- Compact rental cars from Avis in Lisbon are around 72% cheaper than other car types, on average