Pick-up location | Jersey City |
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Car types | |
Rental locations | 15 |
Airport locations | 0 |
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3 locations in Jersey City
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10.0 Wonderful
Apr 2021
Cons:
Renting a car always feels kind of expensive and stressful, but overall this was a very good and easy experience. I don’t feel I could have really asked for more.2.0 Poor
Oct 2020
Pros:
At pick up they were somewhat friendly but, returning the car was an ordeal, it took a long time and they were rude.Cons:
A car that had functioning windows and keys. Giving me the right return information. Letting me know the final cost and not charge extra afterwards, $90 more than expected on a two day rental is robbery.9.2 Wonderful
Aug 2019
Pros:
Super convenient to pick up and drop off (at different locations)Cons:
I was not given the type of car I requested, though i enjoyed the one i got (kia soul)6.0 Okay
Apr 2019
Cons:
Customer service was lacking. Energy was low in the office. The employees were stressed about the computer system. The car wasn’t ready to go when I got there.6.0 Okay
Oct 2018
Pros:
There was nothingCons:
I reserved a vehicle online, the reservation confirmed the vehicle was at the location I needed so I thought OK everything is going work out. I called the budget location that I was going to be picking the vehicle up from that’s were things took a turn. The guy could barely speak English the vehicle that I reserved was not there. And it was not going to be there for three or four days. I could get no clear answers. The guy basically said that he cannot help me even though had a reservation. Huh... great So I called Avis, quick easy everything worked out I would recommend renting from Avis if you are ever in New Jerse.6.4 Okay
Apr 2018
Cons:
I was charge $25 in Boston for returning the car earlier ?!?!?!? I will be disputing this charge as soon as I'm back in Jersey City. I made reservation to pick up the car around 9:00 am and to return next day around 4:00 am and that exactly when I return the car. I was told that because reservation was made for a full day by the Budget office in Jersey City from 11:00 am(when I came to pick up the car) till 11:00am there is a fee for returning CAR EARLY - I have never experience to be charged because I return a car earlier. The funny thing is that I repeated 3 times in Jersey City office that I would be returning the car by 4:00 and don't need till 11:00 am and they repeated 3 times that this was just formality and I could return the car whenever I wish to.2 locations in Jersey City
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10.0 Wonderful
Jun 2021
Pros:
Great car.Cons:
Pick-up location was disorganized. Drop-off closed 1hr sooner than listed online. Incorrectly charged several additional fees.2.0 Poor
Mar 2021
Pros:
Nothing absolutely nothing, i got the car for one day and they charged me for three days. still trying to resolve the issue with the bank. my charge was supposed to be 123USD instead i got charged 402USDCons:
EVerything!!!!!10.0 Wonderful
Dec 2020
Pros:
Evening goes smoothly. Good staffs.Cons:
Nothing much to saying.10.0 Wonderful
Nov 2020
Pros:
Staff was super friendly and the car I received was great.Cons:
They should allow drop off outside the business hours.2.0 Poor
Sep 2020
Pros:
No car was available! Over 20 people in the same position... the online inventory was incorrectCons:
A car would have been nice4.4 Mediocre
Sep 2020
Pros:
Nothing really.Cons:
Pickup and drop off sucked. There was only one agent at the counter. There were like 10-12 people in the line. I had to wait for almost 2 and half hours to pickup the vehicle. The agent was a little slow. Avis could put one more person at the counter. Even the car drop off took over 30 mins. To drop off the vehicle I was in line for over 30 mins.i think Avis could afford to out one more agent to work at the counter.One location in Jersey City
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10.0 Wonderful
Dec 2022
3 locations in Jersey City
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2.0 Poor
Aug 2020
Pros:
Absolutely nothingCons:
The store was not open on the appointed time/date. It ruined our road trip. It is absolutely unacceptable and it doesn’t speak well of the services offered at Kayak5.6 Fair
Jul 2020
Cons:
I got a call to pick up the car earlier because they close at noon. When i got there, the car wasn’t available. They tried to give me a car that costs more.10.0 Wonderful
Aug 2019
Pros:
The staff was very friendly and helpful and the drop off was extremely easy.Cons:
It was great. All you could ask for. Thanks!9.2 Wonderful
Jan 2019
Pros:
she was super helpful and nice10.0 Wonderful
Nov 2017
Pros:
Very patient, kind, accommodating servcie, good priceCons:
Everything was great!7.6 Good
Apr 2017
Pros:
The associates were very friendly and nice, helped me load up the rental car with all my stuff. Great value for money.Cons:
I really hated that I got two sets of keys and they were stuck together, so I always had this bulky ring with 2 keys and 2 fobs on it. They apparently need to have it like that so the keys are together if/when the car is sold, but it's incredibly inconvenient. What if I lost them? Which I didn't, but what if? Also the fact that I couldn't just put the keys in my pocket was very frustrating. Additionally, the car wasn't clean on the inside or outside, but that didn't bother me too much since I was driving out to the country, but I just thought I would mention it.One location in Jersey City
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4.0 Mediocre
Nov 2020
Pros:
So the staff member upon picking it up asked if I wanted to add easy pass which I said yes to and then it never got added since it didn't work at any of the tolls. Also, he never said anything about returning the car with a full tank. When we got the car it was less than a quarter full and we dropped it off with half a tank and then found out it was supposed to be full? What? Why wasn't this in our contract or told to us? The car kept dropping the blue tooth for our phone when we were trying to play musicCons:
The staff should have told us about how full the tank needed to be upon returning and they should have told us about the E-ZPass not being added when we thought we were using it. Not happy with the car or service10.0 Wonderful
Oct 2020
Pros:
Always a joy renting from this Alamo location, they are so quick to get you in/out and it's never busy. Had a few great experiences renting from Gio, it's definitely my location of choice in Jersey City.Cons:
Only negative is that the cars are parked on the 8th floor of a parking garage and it takes foreeeever to go in/out. But not the end of the world.2.0 Poor
Sep 2020
Cons:
EVERYTHING7.6 Good
Aug 2020
Pros:
Staff was friendlyCons:
Vehicle did not look like it was cleaned at all and during this time with Covid it was a little unsettling and I cleaned the entire vehicle after picking it up10.0 Wonderful
Dec 2016
Pros:
I love the Caddy I got, smooth sailing. Great customer service.i will probably rent another Cadillac from Alamo again Lex10.0 Wonderful
Nov 2016
Pros:
The customer service at both our pick up and drop off was great. Everyone was extremely helpful and answered all of our questions.2 locations in Jersey City
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6.0 Okay
Apr 2021
Pros:
Car was clean and upgradedCons:
Pickup time was unreasonably long10.0 Wonderful
Oct 2020
Pros:
price much better than usual. process very easy. site access easy.Cons:
compared to the usual price experience in NYC this was a dream.3.6 Poor
Sep 2020
Pros:
Nothing about the experience was good.Cons:
Pick up of the car was a nightmare. Spent over an hour in line and took a total of two hours to complete the rental. Really messed up our day plans and even missed a reservation. They didn't honor the prices that were online and we had to pay more for the rental insurance in the office. The EZ Pass wasn't activated and they didn't bother to tell us. The whole experience was unpleasant.2.0 Poor
Sep 2020
Pros:
They didn’t have a car for me at all nor did they help me to find another option.Cons:
Not taking my reservation in the first place. Assistance finding another reservation and price matching the original booking at another local Hertz.6.0 Okay
Jun 2019
Pros:
Easy pick up and drop offCons:
Car wasn't cleaned, tires had low pressure, car didn't come with a full tank of gas, Bluetooth wasn't working properly all the time.2.0 Poor
Sep 2018
Cons:
They charged me $200 for unknown reason. Still in the process of getting my money back.One location in Jersey City
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10.0 Wonderful
Sep 2017
Pros:
price was great, close by, easy return10.0 Wonderful
Mar 2017
Pros:
Fast and very cooperativeCons:
Nothing4.0 Mediocre
Mar 2017
Cons:
They hesitated when I asked to change the car because of the previous one having bad breaks. Cars smell dirty.7.6 Good
Dec 2016
Pros:
The rental was great and nearby where I do it was convenient but the insurance for the day was 3x what it was on Kayak. My $50 rental became $90.Cons:
Place was a bit hard to find the first time (in the garage).10.0 Wonderful
Sep 2016
Pros:
The rental process was simple and smooth. Thanks Dollar8.0 Very good
Jul 2016
Pros:
Were flexible and worked with us to get the right size car when the original one did not accommodate all of our luggage.One location in Jersey City
One location in Jersey City
Most popular car type | Intermediate |
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