10.0 Excellent2020 Jan 02
Pros: Very easy pick up and drop off, very good quality cars and category as promised for very affordable price. We had to switch cars between NZ islands and it was extremely “trouble-free”.
9.6 Excellent2019 Mar 07
Pros: Friendly and efficient staff with no pressure to purchase add-ons.
10.0 Excellent2019 Feb 05
Pros: Staff was super friendly at pick up. Returning the car wasn’t an issue at all.Cons: I guess maybe a lower day rate.
2.0 Mediocre2019 Jan 08
Cons: Wait was very long
2.0 Mediocre2018 Dec 01
Cons: they charged me more than the agreed amount and I have not received an answer yet
10.0 Excellent2017 Apr 30
Great carPros: Nice car to log 1,400 kilometers of open country driving
7.6 Good2017 Apr 30
I would recommend you know your coverages so your not pressuredPros: The car was clean and ready promptly.Cons: I think we were pressured into extra insurance and the rate was much higher than originally planned.
2.0 Mediocre2017 Feb 27
Awful experience - rude, unhelpful desk person, noCons: Our flight came in late and we missed the pick up window. I emailed Budget to let them know, but this message didn't get through to the rental location. When we picked up our car, the woman was not very friendly and said we missed our window and it was given away. She said they had no cars left for us. She did not give us other options of where to rent or what to do in this situation. She did not show sympathy either. Do not rent from Budget. We went with Europcar in the end. They were nice and had a great car for us (and their counter was right next to the Budget one).
8.0 Excellent2017 Feb 24
Pros: We just dropped off our car in Queenstown, didn't pick one up, so not much to really report in the "like" or "dislike" columns that hasn't already been said.Cons: Maybe would've been useful to have some signage with instructions since there was only one staff member around and I didn't want to interrupt him only to find out I didn't need to do anything other than drop the car off and deposit the keys.
10.0 Excellent2017 Jan 22
Car was great but had issues with pricing.Pros: The pick up and drop off were both easy and we were happy to be upgraded to a nicer car when we picked it up in Christchurch. We loved the car and found it to be clean, comfortable, and smooth throughout our 8-day rental.Cons: When we dropped the car off in Queenstown, we were shocked to find that our receipt said we were charged more than 2x as much as my reservation said we would be paying. We were in a rush and didn't notice this until after we left the lot, so we called the Queenstown Budget office. Luckily, they fixed the issue and we were charged the correct amount. Thank you Claire!