Pros: Staff was courteous and friendly.
Cons: The experience was great! No complaints!
Pros: I was happy with the location of the service. The team member handling my rental was very personable, efficient and made the whole experience easy.
Pros: I like that we got a free upgrade because the 7 passenger van wasn’t available
Cons: The car was dirty, they didn’t have the car at the place of pickup had to drive 1hr 20 min to next pick up location, the had to stop at a enterprise 1hr and 15 min out of the way from our destination because it needed an oil change and air in the tires.
Never got the car
Cons: Don't book with enterprise. I rented a van to transport my two friends, aunt, uncle, and Mom and dad who were visiting Europe for the first time. A couple days before I called to confirm my reservation and they informed me that they did not have the van I reserved. I asked them when they planned to inform me of this and they did not have an answer. The manager had also stepped out when I asked to speak with him or her. Avid at Ramstein was great.
Pros: Friendly customer service. Located very close to a gas station, which is convenient for filling up before returning the car.
Cons: I was charged more than the price I was quoted, which was approximately $351.00. I was charged $465.00, over $100 more than the original price. RIPOFF!
Give it no stars
Pros: Nothing. They totally destroyed my weekend plans. I had an on line reservation and when I got there they told me there was no car. It was just before noon in Germany and they were closing at noon along with all other rental companies in The area until Monday morning. Most horrid experience I ever had. Made me rethink renting from Kayak and from Enterprise. I wrote to Enterprise about my experience and never received a reply, except they were sending my complaint on to corporate headquarters. Guess corporate headquarters lost my complaint, because though it was sentm3 times I never heard from them. The strange part was there were several cars in the Enerprise parking lot when I was to,d there were no cars available.
Cons: Nothing good at all. When you have a reservation and they won't give you a car, how can there be anything good?
They cancelled my reservation last minute
Cons: 5 minutes before all the rental companies close in this area i got an email from enterprise saying they cancelled my reservation becaused they overbooked. Left me stranded and paying a higher rate in a lower class car for a day-of reservation with another company. Inexcusable.
Enterprise has 1 rental location in Kaiserslautern. Take a look at our Enterprise rental location map to find the best rental cars near you.