Gasthof zum Rassen

Location was excellent. Plenty of space for our family of 5. We were offered choice between two rooms on arrival. Heat went out but was quickly fixed. Good restaurant in hotel. Staff were mostly friendly and helpful. Parking is in a public, underground garage close to the hotel- 5 euro per day.

The 12 Euro charge for credit card payment was not advertised. Would not take VAT form. Staff was very friendly until morning of our departure. An hour and a half prior to check out, we went to move our car from the public garage to the front of the hotel to load our luggage and children when one of the previously friendly employees stopped us and accused us of trying to leave without paying the bill. We explained what we were doing, she apologized but said we should have told her what we were doing. Kind of a bizarre and disappointing ending.

Large room in a good location in Partenkirchen; attractive street and hotel.

Very poor customer service - charged an extra $10 for using a Visa card after staying for 2 nights and eating 2 dinners in the hotel. Brought a salad after we were finished eating (ie very late) and refused to remove the charge from the bill. greedy management and not very friendly attitude toward guests.

Convenient location, good food and drinks at the restaurant, clean and comfortable. Great views.

The flights of stairs can be tough with luggage but once you're settled in its not a big deal.