Phoenix Palace Hotel Hanoi

3 stars
27 Phu Doan Street, Hanoi, Vietnam
Hanoi, Vietnam
+84 243 928 8268
7.7
Good
based on 934 reviews
934 reviews
Fri 20.02
-
Sat 21.02
1 room, 2 guests
Deals from
₪80
/Cheapest rate per night
Room type
Provider
Nightly total
Deluxe room
₪80
Double room
₪112
10 more Phoenix Palace Hotel Hanoi deals
10 more Phoenix Palace Hotel Hanoi deals
Bedroom
Bedroom
Bedroom
Other
Restaurant
Other
Buffet
Building
Other
Buffet
Bathroom
Other
Other
Other
Other
Bathroom
Outdoors view
Other
Room amenity
Other
Room amenity
Room amenity
Room amenity
Other
Hallway
Hallway
Photos of Phoenix Palace Hotel Hanoi
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

Hotel with free parking, steps from St. Joseph's Cathedral of Hanoi Along with a restaurant, this smoke-free hotel has a business center and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Phoenix Palace Hotel Hanoi offers 26 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily. The recreational activities listed below are available either on site or nearby; fees may apply.
7.7
Good rating
Based on 934 verified guest reviews

Latest deals for Phoenix Palace Hotel Hanoi

Fri 20.02
-
Sat 21.02
Double room
bed type unknown
₪112
nightly with fees
Deluxe room
bed type unknown
₪80
nightly with fees
bed type unknown
₪101
nightly with fees
1 queen bed
₪121
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Amenities at Phoenix Palace Hotel Hanoi

  • Restaurant
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Valet parking
  • Business center
  • Flat-screen TV
  • TV
  • Cable or satellite TV

Services and conveniences

  • ATM on-site
  • Business center
  • Car rental
  • Wake-up service
  • Concierge service
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Public transport tickets
  • Room service
  • Tour desk
  • Key access
  • Key card access
  • Express check-out
  • Private check-in/check-out
  • 24hr front desk
  • Safety deposit box
  • Bottle of water

Basics

  • Internet
  • Fan
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Adapter
  • Body soap
  • Towels/sheets (extra fee)
  • Trash cans

General

  • Executive lounge access
  • Family rooms
  • Hardwood or parquet floors
  • Inner courtyard view
  • Interconnected room(s) available
  • Lockers
  • Storage available
  • Quiet street view
  • Seating area
  • Slippers
  • Soundproof rooms
  • Soundproofing
  • Telephone
  • City view

Bathroom

  • Yukata (Japanese bathrobe)
  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shared toilet
  • Shower
  • Bathtub
  • Bidet
  • Toilet
  • Toilet paper
  • Toothbrush
  • Walk-in shower

Accessibility and suitability

  • No smoking
  • Non-feather pillow
  • Designated smoking area
  • Private entrance
  • Elevator
  • Accessible by elevator
  • Accessible parking

Dining

  • Electric kettle
  • Restaurant
  • Food can be delivered to guest accommodation
  • Minibar
  • Tea/coffee maker
  • Kettle
  • Coffee machine

Health and safety

  • Daily housekeeping
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • First-aid kit
  • Safe

Parking and transportation

  • Parking
  • Airport shuttle (surcharge)
  • Shuttle service (additional charge)
  • Street parking
  • Valet parking

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Pants press
  • Iron and ironing board

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Shared lounge/TV area
  • TV

Bedroom

  • Socket near the bed
  • Clothes rack
  • Wardrobe or closet

Things to do

  • Gift shop
  • Bicycle rental
  • Cooking classes

Pool and spa

  • Spa
  • Hot tub

Outdoor

  • Terrace/Patio
  • Balcony

Workspace

  • Desk

Family friendly

  • Babysitting or child care

Reviews of Phoenix Palace Hotel Hanoi

7.7
Good
934 verified ratings
Wonderful
478
Very good
165
Good
109
Okay
65
Fair
44
Mediocre
30
Poor
43

Summary of reviews

Guests say
Guests appreciated the great location of the hotel, with many highlighting the proximity to the Old Quarter and other attractions. However, numerous reviews pointed out significant cleanliness issues, including mold and unpleasant odors in the rooms. Service was also criticized, with reports of rude staff and poor handling of complaints. Overall, while the hotel has potential due to its location, guests expressed dissatisfaction with the cleanliness and service quality.
AI-Generated from customer reviews
Location9.5 out of 10
Service1 out of 10
Cleanliness0.5 out of 10
Sort by:Most recent

Show reviews that mention

Filters

All filters

Filters

Review rating
Traveler type
Time of year

Score by provider

Location

27 Phu Doan Street, Hanoi

What's nearby

  • St. Joseph Cathedral145 m
  • National Library of Vietnam0.4 km
  • Hoa Lo Prison Museum0.5 km
  • Hoan Kiem Lake0.5 km
  • Hanoi City Centre0.6 km
  • Vietnam Military History Museum0.9 km
  • Dong Xuan Market1.1 km
  • Hanoi Citadel1.1 km
  • Hanoi Opera House1.2 km
  • National Museum of Fine Arts1.3 km
  • Temple of Literature1.3 km
  • National Museum of Vietnamese History1.3 km

Policies

Check-in/Check-out

Check in anytime after 14:00, check out anytime before 12:00

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

When to book a room at Phoenix Palace Hotel Hanoi

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Phoenix Palace Hotel Hanoi

  • Where is Phoenix Palace Hotel Hanoi located?

    Phoenix Palace Hotel Hanoi is located at 27 Phu Doan Street in Hoan Kiem, 3.5 km from the center of Hanoi. St. Joseph Cathedral is the closest landmark to Phoenix Palace Hotel Hanoi.

  • When is check-in time and check-out time at Phoenix Palace Hotel Hanoi?

    Check-in time is 14:00 and check-out time is 12:00 at Phoenix Palace Hotel Hanoi.

  • Does Phoenix Palace Hotel Hanoi offer free Wi-Fi?

    Yes, Phoenix Palace Hotel Hanoi offers free Wi-Fi.

  • How far is Phoenix Palace Hotel Hanoi from the airport?

    Phoenix Palace Hotel Hanoi is 21.7 km from Hanoi Noibai. Phoenix Palace Hotel Hanoi is 94 km from Haiphong Catbi.

  • How does KAYAK find such great Phoenix Palace Hotel Hanoi hotel deals?

    KAYAK scours the web for all room deals available at Phoenix Palace Hotel Hanoi in Hanoi and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Phoenix Palace Hotel Hanoi and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Phoenix Palace Hotel Hanoi.

Nearby hotels and places to stay

Closest

See more nearby stays
3-star hotel
28% cheaper
Hanoi Veris Boutique Hotel & Spa
8.1 Excellent (1,185 reviews)0.03 kmRestaurant, Room service, Free Wi-Fi₪64+
3-star hotel
Luxury Backpakers Hotel
8.7 Excellent (851 reviews)0.03 kmRestaurant, Bar/Lounge, Room service₪89+
2-star hotel
Hanoi Lucky Hotel I0.03 kmRestaurant, Free Wi-Fi, Business center₪92+
4-star hotel
17% cheaper
Gem Premier Luxury 4 stars hotel and Spa
4 Okay (10 reviews)0.04 km₪74+

Cheapest

See cheapest stays in Hanoi
2-star hotel
48% cheaper
Bluebell Hotel
7.3 Good (461 reviews)0.06 kmRoom service, Free Wi-Fi, Wi-Fi available in all areas₪46+
2-star hotel
34% cheaperEspecen Hotel7.6 Good (467 reviews)0.07 kmRestaurant, Room service, Free Wi-Fi₪59+
3-star hotel
28% cheaper
Hanoi Veris Boutique Hotel & Spa
8.1 Excellent (1,185 reviews)0.03 kmRestaurant, Room service, Free Wi-Fi₪64+
3-star hotel
27% cheaper
Hanvet Boutique Hotel
8.2 Excellent (189 reviews)0.07 kmRoom service, Free Wi-Fi, Tea/coffee maker₪65+

Most recommended

See most recommended stays in Hanoi
3-star hotel
Astoria Hotel - St Joseph Cathedral Hanoi
9.6 Excellent (404 reviews)0.08 kmWi-Fi, Wi-Fi available in all areas, Flat-screen TV₪143+
3-star hotel
22 Land 52 Ngo Huyen Hotel & Spa
9.4 Excellent (688 reviews)0.05 kmBar/Lounge, Room service, Free Wi-Fi₪136+
4-star hotel
Golden Amour Hotel9.3 Excellent (2,188 reviews)0.1 kmRestaurant, Room service, Free Wi-Fi₪216+
4-star hotel
Splendid Holiday Hotel Spa9.2 Excellent (1,510 reviews)0.08 kmOutdoor pool, Fitness center, Restaurant₪146+

Good to know

Value for money

Distance to city center

Nearest Airport

Distance to airport

7.6
3.5 km
Hanoi Noibai
21.7 km

Everything you need to know for your stay in Hanoi

Complete your trip to Hanoi

Flights to Hanoi
Hotels in Hanoi