Value for money
Distance to city center
Distance to airport
|"Nice staff and nice accommodations."||(in 109 reviews)|
|"Clean rooms and friendly staff."||(in 34 reviews)|
|"Beautiful hotel, great room, excellent staff."||(in 42 reviews)|
|"The pool was closed for no"||(in 7 reviews)|
|"The river walk was closed"||(in 4 reviews)|
|"Couldn't get out of the parking lot."||(in 3 reviews)|
|staff was friendly||in 254 reviews|
|location was great||in 145 reviews|
|nice hotel||in 124 reviews|
|valet parking||in 113 reviews|
|room service||in 73 reviews|
|river view||in 64 reviews|
|clean room||in 58 reviews|
|pool out of service||in 40 reviews|
|comfortable bed||in 34 reviews|
|free wifi||in 28 reviews|
|river walk||in 24 reviews|
|jacksonville||in 23 reviews|
|pool was closed||in 12 reviews|
|parking lot||in 9 reviews|
|late night||in 7 reviews|
Room wasn’t ready until 7:00 PM, no pool on property.
Bed was very comfortable, and room was clean.
Wifi not included with room. Must pay $15 to use public parking or $20 for vallet. Water in shower never got hot.
Room for improvement!
Nice spacious rooms. Very clean and tidy. Windows needs cleaning. Noise travels easily from other rooms. Night light in room would be nice. Lacks USB ports. Entry drive not very well marked.
Rude staff and dirty room
No helped is with our luggage when we arrived. Had to load, unload and wheel logguge cart ourselves. Someone's used razor left in shower. Used coffee cup in KIERIG machine. When leaving the next morning, there was a luggage valet guy and we were told that we HAD to use him instead of using the luggage cart ourselves. He loaded our luggage and took it outside, where he abandoned it on the curb and walked away. My fiancé was getting the car (we were instructed to park in next door lot instead of parking deck bc we were traveling with a kayak in top and was too big for garage heighth). While I'm standing by our luggage still sitting on rolling Cart outside of hotel, a valet guy pulls up a car then backs it up directly in front of me. I asked him if he could pull forward since my fiancé was pulling in right behind him. Instead of being helpful or moving the car, instead he just shrugged his shoulders and went to get another car. So we had to park on the other side and load all of our luggage ourselves (although plenty of staff seemed to be around except the actually luggage valet that we foolishly already gave a $15 tip too.! Very rude people here!
Very nice hotel with excellent walkable access to
The breakfast buffet was fantastic.
Welcome from the concierge
Bathroom toilet was not clean
The only issue I had was that the front desk could not locate a key for the mini fridge so that we could use it.
Only valet parking offered.
Only valet parking offered. The parking lot next to the hotel, which was not affiliated with Omni, was supposed to be $10/day max but we were charged $20 each morning when we were leaving the lot because "the time resets at midnight, therefore you are charged $10 till 12:00am and then $10 for this morning". The thermostat in our room did not work correctly. We reported it to the front desk, but upon our return to our room that evening we noticed that someone changed our fan setting from "auto" to "high" but the thermostat still did not read correctly and never cooled properly.
The location was great. Rooms very comfortable, excellent room service. Friendly and helpful front desk staff.
Parking, front entrance is a bit cramped.
Great hotel in a great location. Everyone was so friendly and helpful. The food in the restaurant was much better than expected from a hotel. The cocktail menu was fun and surprisingly creative. The rooms at the Omni were very clean and well appointed.
The guys were great, but valet parking is just annoying.
The pool was closed
Very pleasant to deal with, quick valet. All of the staff were very nice and respectful when dealing with customers. You felt as if they were all there to serve just you. Local points of interest aren't far at all either
Everything was perfect
Situated just a short walk from Central Monorail Station, Omni Jacksonville provides guests with an ideal base while in Jacksonville. It is located a brief stroll from Jacksonville Landing.
Omni Jacksonville provides a range of first-class amenities, from a lush outdoor swimming pool to a well-equipped gym. Multilingual staff are available assist with reservations or dining recommendations, and an express check-in feature is offered for convenience. It also provides 24-hour room service, a sun deck and a rooftop terrace.
The hotel offers contemporary rooms equipped with ironing facilities.
The hotel's restaurant is the ideal place to unwind after a day's sightseeing, with a selection of American dishes available. Alternatively, there is a large selection of international restaurants nearby.
Omni Jacksonville is within walking distance of Jacksonville Museum of Modern Art, Jacksonville Riverwalk and Prime F Osborn III Convention Center. Jacksonville Public Library is also found within a 20-minute walk away.
based on 1,154 reviews
Value for money
Policies vary by room type and provider.
Omni Jacksonville Hotel is located at 245 Water Street in Downtown, 1 km from the center of Jacksonville. Jacksonville Landing is the closest landmark to Omni Jacksonville Hotel.
Check-in time is 15:00 and check-out time is 12:00 at Omni Jacksonville Hotel.
No, Omni Jacksonville Hotel does not offer free Wi-Fi.
No, Omni Jacksonville Hotel does not offer free parking.
No, Omni Jacksonville Hotel does not offer free airport shuttle service.
Omni Jacksonville Hotel is 18.6 km from Jacksonville. Omni Jacksonville Hotel is 51.2 km from St. Augustine Northeast Florida Regional.
Yes, Omni Jacksonville Hotel is a pet-friendly hotel.
Yes, Omni Jacksonville Hotel has a pool onsite.