Mandarin Oriental, Ritz Madrid

Plaza De La Lealtad 5, 28014 Madrid, Spain
+34 917 016 767

rate per night


based on 14 reviews
Mandarin Oriental, Ritz Madrid - Madrid, Spain
25.11 Wed
26.11 Thu
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Good to know

Value for money


Distance to city center

0.9 km

Location rating


Nearest Airport

Madrid Barajas

Distance to airport

12.9 km


25.11 Wed
26.11 Thu
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  • Excellent
    Dec 2015

    Very good hotel but the breakfast can be explicite

    The room The location The general ambience

    We reserved a room with breakfast thru 'get a room' and surprised to see that it was not a buffet breakfast!!! for getting the buffet breakfast we needed to add some more money.... Not all the recommendations of the concierges were good, sometimes it seemed like they recommended places that they had personal interests/connections in.

  • Excellent
    Jan 2015

    Old world charm and location. Great lobby and dining rooms

    Room furnishings and hall carpets need refreshing

  • Excellent
    Sep 2014

    Staff was delightfully enthusiastic. Setting was beautiful!

  • Good
    Jun 2014

    The beds were amazingly comfortable, the housekeepers were not only very amusing but extraordinarily nice. The hotel was insanely clean and had a very comfortable feel to it, as if a lot of fancy people had been through it over the years. The location is good, but not great, for accessing most of the touristy stuff in Madrid. But I found the Prado (directly beside the Ritz) to be horrifically overcrowded compared to some of the other museums like Sofia Reina just down the street. Note: Not really easy to access via metro, I'd recommend taking a taxi to/from.

    Take the following review with a grain of salt. I am a young person who grew up poor and wanted, for once, the "Ritz" experience: While I am a big fan of trying new things, I have to say that the Ritz experience just wasn't for me. I don't mean to be crass, but if I had a fistful of fives - I can think of a few places I'd rather spend it than tipping the endless stream of people trying to help me with things. Additionally, there is a little doll that you place on your door if you do not wish to be disturbed. Note: Don't leave the doll up for very long, because if you do, they will call your room until you answer so that they can ask when the next time they can come in your room is. I nap maybe... 2-3 times per year at most, and I am severely irritated that they felt the need to call during my biannual nap to ask me when they can come in my room. Instead of changing my sheets 3X per day, how about leaving me the hell alone when I have my DO NOT DISTURB DOLL up? Perhaps I am not cut out for the lifestyle, but I don't want/need people treating me like a helpless child, yet simultaneously making me feel "lower" than they are. Every time I offered a "no thanks, I don't need a taxi, I'm walking" or walked into the hotel from the street, I received these weird looks of incredulity/disdain that I didn't particularly care for. When I brought my own luggage downstairs on checkout I absolutely horrified the front desk attendant. Why the need to treat people like this? I have no idea. My recommendation? Take the $500 per night you'd spend here for the standard room and split it in half. Take $250 / night to spend on some other hotel's suite. Take the other $250 and stick it back in your pocket.

  • Good
    Nov 2010


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With a stay at Mandarin Oriental Ritz Madrid, you'll be centrally located in Madrid, steps from Paseo del Prado and 3 minutes by foot from Thyssen-Bornemisza National Museum. Featured amenities include limo/town car service, express check-in, and express check-out. This hotel has 3 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.



Free parking
Free airport shuttle
Free Wi-Fi
Pet friendly
Air Conditioning

Check in


Check out



Policies vary by room type and provider.


Wedding services
Free Wi-Fi
Business center
Pets allowed on request. Charges may apply.
Beauty salon
Express check out
Daily housekeeping
Increased accessibility
Fitness center
Currency exchange on-site
Cable or satellite TV
Gift shop
Laundry facilities
Laundry service
Meeting/Banquet facilities
Room service
Babysitting/child services (surcharge)
Airport shuttle
Free parking
Coffee shop
24hr front desk
Designated smoking area
Storage available

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All Photos (35)
Building (2)
Bedroom (12)
Bar (1)
Lobby (1)


Most Popular Landmarks

  • Museo Naval 193 m
  • Museo Thyssen-Bornemisza 195 m
  • Museo del Prado 218 m
  • Plaza de Cibeles 399 m
  • Puerta de Alcala 0.6 km
  • Parque del Retiro 0.7 km

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Hotels Europe Spain Madrid Madrid Mandarin Oriental, Ritz Madrid