|"Very friendly and helpful staff!"||(in 110 reviews)|
|"Great value for money."||(in 25 reviews)|
|"Location and GREAT FRIENDLY staff."||(in 85 reviews)|
|"Very poor lighting in the room."||(in 56 reviews)|
|"The lighting in the parking lot."||(in 15 reviews)|
|"There was no indoor dining area."||(in 10 reviews)|
|room was clean||in 262 reviews|
|staff was friendly||in 246 reviews|
|great location||in 211 reviews|
|breakfast was good||in 164 reviews|
|downtown phoenix||in 130 reviews|
|free parking||in 60 reviews|
|across the street||in 58 reviews|
|value for money||in 58 reviews|
|small area||in 48 reviews|
|convention center||in 47 reviews|
|air conditioning||in 46 reviews|
|bed was comfortable||in 40 reviews|
|light rail||in 37 reviews|
|within walking distance||in 31 reviews|
|able to walk||in 20 reviews|
|comfortable and clean||in 13 reviews|
|concert venue||in 12 reviews|
|price was very reasonable||in 9 reviews|
|talking stick||in 8 reviews|
|van buren||in 8 reviews|
|top sheet||in 4 reviews|
Room to improve
Great location to downtown and decent price compared to other hotels in area. Also has a parking lot but parking is not guaranteed.
Upon check in, nobody was at the lobby and it was locked. Sign said will return in 10 mins or call the number. Waiting outside in 105 degrees, I rang the bell after 10 mins and the owner came out of the back room to check us in. No issues with check in, but when we got to the room, the air and fan were completely off, so it was 95 degrees in our room. Should have left the thermostat on at least... took several hours on full blast for the little window unit to cool the room. We had to go eat dinner somewhere because the room was unbearable. There were also no mp3 docks or clocks like the description said. The AC sounds like a lawn mower when it runs so expect it to be loud if it's on.
Overall, a great stay
Newly renovated rooms and very friendly staff. Walking distance to downtown Phoenix.
Sheets weren't the most comfortable and there was a big wet spot on the floor.
SureStay Hotel by Best Western Phoenix Downtown is located in Phoenix and is close to nearby attractions, including Union Station, Westward Ho and Arizona Women's Hall of Fame. It provides complimentary Wi-Fi, a 24-hour reception and a free shuttle service.
A wake-up service and porters are just some of the available services at the motel. Guests can also enjoy free private parking on site.
The cosy rooms at SureStay Hotel by Best Western Phoenix Downtown are air-conditioned and offer a refrigerator, a kitchenette and a flat-screen TV. Each includes free tea and coffee making facilities and an en suite.
Phoenix Sky Harbor International Airport is around a 15-minute car trip from the motel and 3rd Street and Washington Street and 3rd Street and Jefferson Street Light Rail Station is within walking distance. It is also located in close proximity to a range of dining options.
based on 648 reviews
Policies vary by room type and provider.
SureStay Hotel by Best Western Phoenix Downtown is located at 424 West Van Buren Street in Downtown, 0.6 km from the center of Phoenix. Phoenix Symphony Hall is the closest landmark to SureStay Hotel by Best Western Phoenix Downtown.
Check-in time is 15:00 and check-out time is 11:00 at SureStay Hotel by Best Western Phoenix Downtown.
Yes, SureStay Hotel by Best Western Phoenix Downtown offers free Wi-Fi.
Yes, SureStay Hotel by Best Western Phoenix Downtown offers free parking.
No, SureStay Hotel by Best Western Phoenix Downtown does not offer free airport shuttle service.
SureStay Hotel by Best Western Phoenix Downtown is 7.8 km from Phoenix Sky Harbor Intl. SureStay Hotel by Best Western Phoenix Downtown is 41.5 km from Phoenix-Mesa Gateway.
No, SureStay Hotel by Best Western Phoenix Downtown does not have a pool onsite.
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.