|"The jungle setting is fantastic!"||(in 8 reviews)|
|"all amazing top notch staff!"||(in 49 reviews)|
|"Food and drink were plentiful and delicious"||(in 24 reviews)|
|"Steak was poor and staff seemed disorganized."||(in 1 review)|
|"The adults only part was a bit deceiving."||(in 5 reviews)|
|"Breakfast in Italian restaurant was horrible (food looked messy and was cold)."||(in 6 reviews)|
|staff was great||in 104 reviews|
|good food||in 90 reviews|
|beach and the pool||in 73 reviews|
|restaurant was very good||in 55 reviews|
|eco resort||in 50 reviews|
|adult only section||in 35 reviews|
|cenote||in 29 reviews|
|jungle and animals||in 21 reviews|
|beautiful location||in 18 reviews|
|bottle of champagne||in 12 reviews|
|sandos||in 11 reviews|
|next year||in 8 reviews|
|covered strawberries||in 6 reviews|
|short drive||in 6 reviews|
|slow service||in 5 reviews|
|beach was rocky||in 4 reviews|
|surprise balloons||in 4 reviews|
|watered down drinks||in 4 reviews|
Jorge Sanders Concierge gets a 5 star triple diamond rating. He made our entire trip. It was amazing because of Jorge Sanders concierge helped us so much and we wish we could repay him for everything he did for us.
Well we got 100 dollars stolen from us. It didnt come up in the investigation and they tried to make it up to us by giving us a spa credit. Which would have been amazing and totally rectified the situation. However the concierge manager was hard to get in touch with. And bu the time they offered us the spa credit we had 1 hour until we left back to the airport. So we were a little sad about how the situation was handled.
Guests of this resort will appreciate the seclusion of its private beach and on-site spa and wellness centre, all located just a short drive from the centre of Playa del Carmen. It provides 5-star accommodation with air-conditioned rooms.
Sandos Caracol Eco Resort Select Club Adults Only- All inclusive has been recently refurbished and features an all-inclusive meal plan, an outdoor pool and an express check-in and check-out feature. Airport transfers, a laundry service and a dry cleaning service are available upon request. The resort also offers a currency exchange, laundry facilities and massage services.
Rooms feature a mini bar, an in-room safe and a laptop safe. All provide tea and coffee making facilities, a ceiling fan and ironing facilities.
Those preferring to eat at the resort can take advantage of the on-site restaurant, open for breakfast. In the evening, guests are invited to enjoy a drink in the in-house bar.
Cancun International Airport is under a 40-minute drive from Sandos Caracol Eco Resort Select Club Adults Only- All inclusive. Xcaret Archaeological Site and Xcaret Eco Theme Park are a short car trip from the property.
based on 513 reviews
Policies vary by room type and provider.
Sandos Caracol Eco-Resort and Spa is located at Carretera Puerto Juarez-Chetumal Km. 295, 5.6 km from the center of Playa del Carmen. El Camaleón Mayakoba Golf Club is the closest landmark to Sandos Caracol Eco-Resort and Spa.
Check-in time is 15:00 and check-out time is 12:00 at Sandos Caracol Eco-Resort and Spa.
Yes, Sandos Caracol Eco-Resort and Spa offers free Wi-Fi.
Yes, Sandos Caracol Eco-Resort and Spa offers free parking.
No, Sandos Caracol Eco-Resort and Spa does not offer free airport shuttle service.
Sandos Caracol Eco-Resort and Spa is 19.6 km from Cozumel. Sandos Caracol Eco-Resort and Spa is 45 km from Cancún.
Yes, Sandos Caracol Eco-Resort and Spa has a pool onsite.