4.0 Okay2022 Mar 31
Staff was friendly enough but not helpful. When we arrived there were people waiting for vehicles. Some were waiting 1/2 an hour or so. The check-in process was slow. Once assigned a car, you walk a while, self document damage and go. Our vehicle was badly damaged on all four bumpers. As we would drive and hear things rattling, we were sure a bumper would fall off. It didn't, but it wasn't at all good. The return process is not clear. There's no help. Limited signage. And this is a rental place inside the airport; typically a seamless process. The cost was a very poor value at about $150/ day for a Hyundai Elantra. Do not recommend.
10.0 Excellent2022 Mar 14
Five minute wait at Budget counter ok. Only Budget and Hertz have on site at Cyril King in St Thomas. Quick return. Just parked in budget stall and dropped off keys. JHD
3.9 Mediocre2021 Aug 14
Vehicle was damaged in multiple areas and took pictures of entire vehicle inside and outside due to threat by staff that if it was damaged or came with 1 mile less than a full tank of gas, I would be charged. I had bought the insurance at time of reservation and the insurance even said they might try to have me buy another insurance policy….which they pushed. So technically, I bought both the extra policy online and had my personal insurance policy which had rental car coverage but they wanted me to take another one out at the rental desk threatening me that if the vehicle was damaged in any way….my credit card would be charged the value of the vehicle. Between that and the gas statement…..they make a hard push to tack on extras. I did get gas 2 miles away and they did a checkin quickly and no additional charges so far on credit card.
2.0 Mediocre2021 Jul 02
I arrived to pick up my car and was told none were available. I was told that I could be placed on a waiting list behind approximately eight other customers and that they might have something available in 2 hours or that they could try for tomorrow.
2.0 Mediocre2021 Jun 08
The staff were generally rude to customers as a whole.We waited THREE hours in line to pick up our rental. Upon arrival at the desk, we were told that the rental was not in their system, that they were sold out, and that there was no car for us. We called the corporate line and were told that the rental was visible but the representative at the local St Thomas rental office declared that it had "not been ported over" to them and thus there was nothing they could do for us. We reserved the rental FIVE months in advance and were left stranded in an unknown place...with children. It wasn't a great start to our much needed vacation.
6.0 Good2021 May 21
Staff wasn’t so friendly took an hour and a half to get vehicle.Staff attitude
10.0 Excellent2021 May 10
Friendly staff, 20 second dropoff! So easyGreat vehicle, but pricey at $150 per day.
6.0 Good2021 Mar 29
Took two hours to get a car. I did get a free upgrade though... but not worth two hours!
4.0 Okay2021 Mar 20
Drop off was easy. I just pulled it into a space and dropped the keys at the rental desk inside the airport.Lots of things could be improved. I reserved the car 3 weeks in advance, and had to wait an hour past the reserved pick-up time to get keys. The excuse was "we're busy." Five minutes after leaving the rental lot, various warning lights came on and remained on/off throughout our week rental. Car could have been cleaner too.
4.0 Okay2021 Feb 14
They were nice on the phone and in the end I forgot my wallet and the called us just in time.We call to ask about car seats, they said they take care of it. We arrived an hour earlier, se we talked about the car seats again and waited for our allotted time because there were no other cars, no problem there, the problem is that even when we showed an hour later the car was ready they dumped the car seats on us not on the car, and they knew is was 3 car seats, so that's all the luggage, all 3 kids and all 3 car seats, and if we're paying to use the car seats we do expect to see the car seats in the car not at the window, we have rented cars everywhere domestically and abroad amd that's the first time we have to pay, install and carry car seats.