Broadway Mansions Hotel

Location is great, nice historic building and good room amenities.

Bed was quite uncomfortable (hard spring matress) and city view was disappointing. Small window in room didn't provide much natural light so room was kind of dark.

Good location in city center

Location is great, nice historic building and good room amenities.

Bed was quite uncomfortable (hard spring matress) and city view was disappointing. Small window in room didn't provide much natural light so room was kind of dark.

The location is great, I couldn't wish for anything better. Breakfast buffet was quite impressive, a lot of interesting choice of Western and Chinese food. A nice lounge bar and a British bar on the site. The hotel has a charming character, it's not a faceless building with identical boring rooms. The reception stuff always tried their best to help, but I wish they could have a bigger English vocabulary covering more areas than checking in and checking out!

Location

Incompetence of staff

Superb view from the small windows of the room. HUGE commendation to the bell boys! They beat the managers and the front office staff; they speak English! They are so helpful!

Reception staff have to look for that only one colleague who can speak English. Not friendly. They behave as if we got in through the back door!! No French restaurant! No access to 18th floor and terrace! Room: be careful with the nail that stands out of the floor, right in the middle of the room! The tap wasn't cleaned from 1935. Small windows.

The location at the end of The Bund was great. The Japanese restaurant in the hotel was great and the staff were fabulous.

We arrived to a twin room having booked and paid extra for a kingsize double bed room and the hotel management were not interested in our complaint. We asked to see the manager and were told he was in a meeting for 10 minutes and would see us immediately afterwards but never showed up. There is supposed to be a French Restaurant in the building but there is not. Smoking is allowed in the bar which is supposed to be contrary to Chinese Law for public spaces. We had to move a few times when people came and lit-up and eventually gave up and left. The two lifts were inadequate for the building and you waited a long time at peak periods. It is an old building and the lifts showed it.

Location

Odor in the room, dirty stainy carpets

Terrible experience in the hotel! Bad staff attitude and inefficient services!

The good things: The hotel is very near from Shanghai's city centre, also very near from Nanjing Lou. I would really say the location is great. The bad things: The staff in front desk is everything but helpful, no English word was spoken the day I arrived. There was a very weird smell in the lobby and the gym, as well as the spa, were small and quite expensive.

The good things: The hotel is very near from Shanghai's city centre, also very near from Nanjing Lou. I would really say the location is great. The bad things: The staff in front desk is ...

The initial appearance on the booking.com pictures.

First of all upon entering the (upgraded) room it immediatly becomes clear this is an old-style hotel dressed up in new clothes. Nothing wrong with that, however; stains in the chairs, couch, left over napkins from previous guests and vile carpet reveal that the hygene and cleaning is still stuck in the past. However not a real issue.... I thought. Wrong; after waking up my ankles felt itchy, I did not yet connect this to the state of the bed but when I entred the shower cubicle I discovered I was sharing this room with another living creature, a giant cockroach. This was the limit, went down to ask for the manager however 'he is in a meeting' and staff started laughing in the embarrassed fashion, in a way I had not experienced anymore in China over the last 10 years in a supposedly 5* hotel. A reminder of the not so service oriented times now mostly gone. (yes we can discuss the charm of that). I decided to check out and book something new. The right choice. This is NOT a business hotel and caters predominantly to chinese tourists (lots of queue jumping at the check in desk). I made the mistake to base my choice on the pictures which was wrong. Breakfast is very limited and of dubious quality, service is limited and hygene is awful. The 'executive lounge' is a joke. Never will stay here again. Can imagine that (without the living animals) it can be an acceptable 3* tourist hotel due to the superb location, but really dont go here if you are on a business trip, much better options available in the same price category.

The initial appearance on the booking.com pictures.

First of all upon entering the (upgraded) room it immediatly becomes clear this is an old-style hotel dressed up in new clothes. Nothing wrong with that, however; stains in the chairs, couch, left ...

The location is very handy to the Bund

This hotel was probably fabulous in the 50’s but little has changed since then. The room I stayed in was dreadful! Carpet was disgusting, the bed a slab of stone and the overall feel of the room was ...

The location is very handy to the Bund

This hotel was probably fabulous in the 50’s but little has changed since then. The room I stayed in was dreadful! Carpet was disgusting, the bed a slab of stone and the overall feel of the room was dark and damp. I’ve honestly stayed in better budget motels. Apart from the location there is nothing good about this hotel. Staff were average and would not recommend this place to others. Look elsewhere.

Nothing like.

1,Poor Welcome. 2, too much bad attitude of Staff. 3,Too much Smell in Rooms lobby and Rooms.

The rooms overlooking the river are great and the location fantastic.

We have stayed here twice previously and although the service is always slow the rooms are great. This time we had no internet in the rooms and even after asking and them saying someone would come no ...

Location

The toilet's flush is not working. And The fridge's more loud.

5 star hotel with no aircon!

VERY GOOD AREA !

WE RUN AWAY FROM THE HOTEL! VERY VERY OLD! CARPET IS SOOOO DIRTY AND SMELL! THE ROOM WAS VERY SMAL.... VE BOOKED FOR 4 NIGHT BUT CANSEL AFTER 1 NIGHT THERE! BREAKFAST NOT INCLUDED, MUST PAY EXTRA

Zero star personel in a five star hotel. We booked 80meters appartment with River view. And we get 35meters without any view! They don't care about our complaiments Even we show them confirmation ...

Zero star personel in a five star hotel. We booked 80meters appartment with River view. And we get 35meters without any view! They don't care about our complaiments Even we show them confirmation ...

The position is great just at the end of the Bund

The hotel needs updating, there was rotten wood in our bathroom, the beds were hard,and we requested a double bed and they only had twin beds and when we complained they said they didn't have any ...

The position is great just at the end of the Bund

The hotel needs updating, there was rotten wood in our bathroom, the beds were hard,and we requested a double bed and they only had twin beds and when we complained they said they didn't have any ...

Great location for The Bund and other attraction like E Nanjing Road, Old Town and Peoples Square. Also close to Taintong Road subway station

Prices of breakfast and drinks in the hotel were ridiculously expensive. Carpet in room was stained - could do with a deep clean. Why (in every hotel) is the mini bar so expensive?

Great location for The Bund and other attraction like E Nanjing Road, Old Town and Peoples Square. Also close to Taintong Road subway station

Prices of breakfast and drinks in the hotel were ridiculously expensive. Carpet in room was stained - could do with a deep clean. Why (in every hotel) is the mini bar so expensive?

Location, but bear in mind difficult to flag down taxi"s when needed.

Smell of sewerage on ground floor, toilet door wedged open with length of timber creating trip hazard. Service in Buffet unhelpful, expensive drinks. Staff unable to pre book taxi ahead of leaving ...

Location, but bear in mind difficult to flag down taxi's when needed.

Smell of sewerage on ground floor, toilet door wedged open with length of timber creating trip hazard. Service in Buffet unhelpful, expensive drinks. Staff unable to pre book taxi ahead of leaving ...

Location, but bear in mind difficult to flag down taxi's when needed.

Smell of sewerage on ground floor, toilet door wedged open with length of timber creating trip hazard. Service in Buffet unhelpful, expensive drinks. Staff unable to pre book taxi ahead of leaving ...

the breakfast is great. I have stayed with hotels with similar ratings and in comparison, the breakfast here is better.

Staff's attentiveness

the breakfast is great. I have stayed with hotels with similar ratings and in comparison, the breakfast here is better.

Staff's attentiveness

Very poor food, apart from breakfast. Uncomfortable beds

Very poor food, apart from breakfast. Uncomfortable beds

staff doesnt speack english and they are not friendly at all

communication problem

great location, rooms absolutely ok, especially the ones with a river view.

The french named but chines produced red wine (in the minibar) was ridiculuously overpriced and among the bottom 5 wines I've ever tasted. The cheese platter (room service) was so poor it was laughable, again insanely overpriced.

view, location

lack of hairdryer in 5 star hotel?