|"Good and helpful staff."||(in 13 reviews)|
|"My room is very clean and comfy."||(in 19 reviews)|
|"Breakfast team was super!"||(in 11 reviews)|
|"The staff is not helpfull"||(in 4 reviews)|
|"Service not good, check in waiting long time."||(in 3 reviews)|
|"Had to change room otherwise unable to sleep."||(in 11 reviews)|
I like the variety of choices for breakfast buffet, especially the selection of local food.
The proximity to the city
The construction that was going on, which we had to walk by to go to the parking lot, and since we were using a motorcycle we had to park at the parking in the building behind the hotel, which i think is unfair. Guests with motorcycle should also get to park within the hotel's compound. It's quite a walk, not to mention lack of cover from the rain to get there.
the friendly staff,location and the spacious room design and its decor.
The lobby/lounge area is too small;not enough chairs at the waiting area.
Excellent staff service from concierge, front-office namely Budi & others, to coffeehouse staff though the tour-desk staff lack sufficient knowledge about Mt Bromo. a major attraction nearby where we went on our first day which was great. Try also the full body sensual massage at the spa on the 2nd floor. The buffet breakfast has a good variety. Overall a good stay.
They have cable-ready wired internet connection on the desk but I would prefer to have a WiFi connection so that I would have mobility around the room. Also a relatively small TV for this kind of hotel.
Mercure Surabaya is a mid-scale hotel located on the main route through Surabaya, business district, and tourist attractions such as the Tugu Pahlawan monument and the Surabaya Zoo. Ideal for business and leisure travel, with easy access to Gubeng railway station and Juanda airport, the hotel features 257 rooms including 19 suites, 3 restaurants, a coffee lounge, pool bar, 14 meeting rooms, a ballroom, swimming pool, gym, bicycle rental and spa.
based on 131 reviews
Policies vary by room type and provider.
Mercure Surabaya is located at Jl Raya Darmo 68 - 78 in Tegalsari, 3.9 km from the center of Surabaya. Mpu Tantular Museum is the closest landmark to Mercure Surabaya.
Check-in time is 14:00 and check-out time is 13:00 at Mercure Surabaya.
Yes, Mercure Surabaya offers free Wi-Fi.
Yes, Mercure Surabaya offers free parking.
No, Mercure Surabaya does not offer free airport shuttle service.
Mercure Surabaya is 11.9 km from Surabaya Juanda. Mercure Surabaya is 71.6 km from Malang.
No, pets are not allowed at Mercure Surabaya.
Yes, Mercure Surabaya has a pool onsite.