|"The beds were very comfortable!"||(in 19 reviews)|
|"Staff very friendly and helpful"||(in 47 reviews)|
|"Syracuse University has very nice architecture."||(in 7 reviews)|
|"Paid for parking at the hotel"||(in 13 reviews)|
|"The shower was dirty"||(in 16 reviews)|
|"Free drink at bar upon arrival."||(in 1 review)|
The building is cylindrical, making all the rooms wedge shaped and spacious.
The lobby and front entrance were on the opposite side from the parking garage, making check-in confusing for a lone traveler who's carrying a ton of stuff and exhausted to find their way around. The elevators' electronic floor selection touchpad system is confusing, at first. The shower is terrible, with a low-pressure "rainfall" stream that made it difficult to wash the shampoo from my hair. The bed was half firm and half soft; neither was very comfortable. The frame was so flimsy that, when I shifted, I felt like it was going to collapse. I'm heavy, 200lbs, but that shouldn't be enough to nearly break a mattress and frame! Also, the location next to the highway is very loud and earplugs couldnt drown out the sound fully (I was on the 14th floor).
Noisy. Highway next door. Renovations going on till late in the building. Little sound proofing between rooms.
House keeping - did not renew cin room coffee or collect used cups/glasses.
Free Shuttle Joke
Free Shuttle isn't available most of time they take you places and can't pick you up even when you aren't in a hurry, refusal
Crowne Plaza Syracuse
Location to restaurants and entertainment.
Rooms are outdated and not clean. Bathroom had mold around toilet and shower. Customer service - Upon check in, I explained the wrong room was given to us, as the confirmation showed how many and what type of bed we should have. They did not care and told me the room I had was correct. Upon checkout, my credit card was charged for the room, even though I had paid through a booking site. I explained this to the woman at the desk, and she said since they could not find record of payment, she would not refund me. Instead of trying to satisfy me by making a simple phone call to the booking site, she told me I had to do the work and contact the booking site to find out details and then contact her to get the refund.
Room was neat & clean; nice linens and a huge rain shower stall. Close to SU and University Hospital.
Continental breakfast is not offered nor included in room price. Parking costs extra. In a small market like syracuse, these should be included in the room price.
The Crowne Plaza Syracuse is an upscale option for those who are looking for a place to stay in the area. The hotel features 279 rooms, which includes three luxury suites. The property can be a stellar choice for those who are traveling on business, as well as those who are traveling for pleasure. The location of the hotel is another nice feature, making it easy to get around the city.
The rooms at the property have some quality amenities that help to make the guests feel right at home. Travelers can expect premium bedding, along with a workspace in the rooms. The desks feature ergonomic chairs, as well. The rooms have flat-screen TVs, room service, air conditioning, a coffee and tea maker, a private bathroom with a shower and tub combination, and daily housekeeping. Hypoallergenic bedding is available if needed. ADA compliant rooms are available, as well.
The hotel services and amenities are just as impressive as the features found in the rooms. Guests will find a library lounge, meeting and event space, an executive lounge, a complimentary fitness center, and concierge services. Same day dry cleaning and laundry are available during the workdays. Guests can dine on-site at Redfield’s Restaurant.
Travelers at the hotel will be close to parks, places of business, and they will be close to the 81, which can help them quickly get to other areas they may need to visit. The property is also close to some great places to dine, such as Strong Heart’s Café, Franco’s Pizzeria & Deli, and Funk ‘n Waffles.
based on 442 reviews
Policies vary by room type and provider.
All existing bookings at Crowne Plaza Syracuse can be changed or cancelled for stays up to June 30, 2020. For more information, visit the Intercontinental Hotel Response to COVID-19 page.
Crowne Plaza Syracuse is located at 701 East Genesee Street, 0.5 km from the center of Syracuse. Syracuse Stage is the closest landmark to Crowne Plaza Syracuse.
Check-in time is 15:00 and check-out time is 12:00 at Crowne Plaza Syracuse.
Yes, Crowne Plaza Syracuse offers free Wi-Fi.
No, Crowne Plaza Syracuse does not offer free parking.
Yes, Crowne Plaza Syracuse offers free airport shuttle service.
Crowne Plaza Syracuse is 7.7 km from Syracuse Hancock Intl. Crowne Plaza Syracuse is 67 km from Ithaca Tompkins County.
Yes, Crowne Plaza Syracuse is a pet-friendly hotel.
No, Crowne Plaza Syracuse does not have a pool onsite.
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.