Pros: The inside of the car was clean, it was good value, car was in great condition, picking up the car was very quick.
Cons: The location difficult to find, since it was in an auto parts store, the guy wasn’t at his kiosk for a bit...not sure where he was, there was GPS in the car and none was offered, the outside of the car was pretty dirty...but u feed tans there dust storms, and the person working th kiosk did t seem happy for my business or happy that he was there. Picking up the car did t involve much. There was not quick review of the car or explanation of anything. Had me a little worried.
Pros: While I reserved my vehicle weeks ahead of time, I waited in line over an hour and a half. Also the vehicle was unclean and had scratches and was damages.
Cons: Make the experience better for people who are spending hundreds of dollars to rent use Kayak and the rental car companies.
Pros: The car I was given was great on gas and spacious! Loved the price too
Cons: The customer service. He did not seem happy to be working there.
Pros: The vehicle was nice.
Cons: The wait was unacceptable, location wa closed. Had to be helped at a different station. The vehicle was not ready and had to wait until 930.
Cons: Everything was great.
Pros: Easy experience from beginning to end. Didn't have Compacts available, so was given a truck. Gas mileage was still ok, though.
Pros: The car was very good and the front desk person was very attentive.
Cons: The “taxes” and fees I had to pay when picking up were as high as the car itself.
Pros: The staff at pick up was terrible. His name is Mack and provided awful service. I had reserved a full size suv and he kept insisting he only had mini vans. I informed him I needed a 4X4 vehicle and he said “a car is a car” regardless of my needs. He was rude and not friendly nor understanding
Cons: Mack needs a training on customer service
Cons: Car had clearly been smoked in and smelled not so great.
Pros: Staff named Beatrice was rude and has no customer service skills. They did not have my truck reservation since they had ran out of vehicles and all she said, "we don't guarantee reservation when you reserve online through third parties." Not even a sorry for the inconvenience.
Cons: Do not go with thrifty, that is my advice. I will never use them again. It is true what they say, you get what you pay for.
Pros: Extremely friendly customer service lady at the counter and very little wait time.
Cons: I had to wait for about 5 minutes at the exit gate after I picked the rental car since there was nobody at the exit gate kiosk. But Noah was friendly and courteous as well. I was the only one in the garage so it would’ve been nice to have one of the workers anticipating me going to the exit gate.
Economy (Ford Fiesta or similar) is the most frequently booked rental car type from Thrifty in El Paso.
Thrifty has 1 rental location in El Paso. Take a look at our Thrifty rental location map to find the best rental cars near you.