Guest reviews
Overall rating
8.2
Excellent
Based on 54 reviews
Cleanliness
8.4
Comfort
8.6
Pick-up/Drop-off
8.0
Value for money
8.2
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Pros
"Car was nice and clean"
(in 2376 reviews)
"The staff was very helpful"
(in 959 reviews)
"So amazing customer service from Brad"
(in 242 reviews)
Cons
"Thrifty's customer service was terrible."
(in 203 reviews)
"Car was very dirty inside."
(in 69 reviews)
""Nothing, no cars were available.""
(in 2242 reviews)
Recent reviews
Traveler rating
15
6
4
1
2
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
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7.6
Pros: The inside of the car was clean, it was good value, car was in great condition, picking up the car was very quick.
Cons: The location difficult to find, since it was in an auto parts store, the guy wasn’t at his kiosk for a bit...not sure where he was, there was GPS in the car and none was offered, the outside of the car was pretty dirty...but u feed tans there dust storms, and the person working th kiosk did t seem happy for my business or happy that he was there. Picking up the car did t involve much. There was not quick review of the car or explanation of anything. Had me a little worried.
review from
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9.2
Pros: yes
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2.8
Pros: While I reserved my vehicle weeks ahead of time, I waited in line over an hour and a half. Also the vehicle was unclean and had scratches and was damages.
Cons: Make the experience better for people who are spending hundreds of dollars to rent use Kayak and the rental car companies.
review from
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8.0
Pros: The car I was given was great on gas and spacious! Loved the price too
Cons: The customer service. He did not seem happy to be working there.
review from
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5.2
Pros: The vehicle was nice.
Cons: The wait was unacceptable, location wa closed. Had to be helped at a different station. The vehicle was not ready and had to wait until 930.
review from
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10.0
Cons: Everything was great.
review from
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10.0
Pros: Easy experience from beginning to end. Didn't have Compacts available, so was given a truck. Gas mileage was still ok, though.
review from
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9.2
Pros: The car was very good and the front desk person was very attentive.
Cons: The “taxes” and fees I had to pay when picking up were as high as the car itself.
review from
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7.6
Pros: The staff at pick up was terrible. His name is Mack and provided awful service. I had reserved a full size suv and he kept insisting he only had mini vans. I informed him I needed a 4X4 vehicle and he said “a car is a car” regardless of my needs. He was rude and not friendly nor understanding
Cons: Mack needs a training on customer service
review from
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6.8
Cons: Car had clearly been smoked in and smelled not so great.
review from
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5.6
Pros: Staff named Beatrice was rude and has no customer service skills. They did not have my truck reservation since they had ran out of vehicles and all she said, "we don't guarantee reservation when you reserve online through third parties." Not even a sorry for the inconvenience.
Cons: Do not go with thrifty, that is my advice. I will never use them again. It is true what they say, you get what you pay for.
review from
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10.0
Pros: Extremely friendly customer service lady at the counter and very little wait time.
Cons: I had to wait for about 5 minutes at the exit gate after I picked the rental car since there was nobody at the exit gate kiosk. But Noah was friendly and courteous as well. I was the only one in the garage so it would’ve been nice to have one of the workers anticipating me going to the exit gate.
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