Guest reviews
Overall rating
7.6
Good
Based on 27 reviews
Cleanliness
8.0
Comfort
7.5
Pick-up/Drop-off
7.8
Value for money
7.1
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Pros
"Car was nice and clean"
(in 2376 reviews)
"The staff was very helpful"
(in 959 reviews)
"So amazing customer service from Brad"
(in 242 reviews)
Cons
"Thrifty's customer service was terrible."
(in 203 reviews)
"Car was very dirty inside."
(in 69 reviews)
""Nothing, no cars were available.""
(in 2242 reviews)
Recent reviews
Traveler rating
7
3
7
2
1
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10.0
Pros: The car was almost new. Office was a short walk from the terminal. Check-out was quick.
Cons: We would have appreciated a map of the area provided with the car.
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6.0
Pros: Drop off fast
Cons: First car rented had 3 of 4 tires in very poor condition
review from
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8.0
Pros: Drop off was easy.
Cons: Pickup staff was a little unfriendly and did not go over any instructions except to remind us to drive on the left side of the road.
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5.6
Pros: Drop off was good
Cons: No one was available at desk for pick up, even though it was during open hours. Had to take expensive taxi to hotel and spend most of next day awaiting for a car to be delivered. Very poor customer service upon arrival.
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10.0
Pros: Staff stayed late when my plane was delayed
review from
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10.0
Pros: Every was great...
Cons: Great friendly staff.:
review from
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8.0
Pros: The staff was very friendly and helpful. They stayed until we were all in our car and on our way.
Cons: Nothing.
review from
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3.2
Pros: The car was clean and the radio worked
Cons: We booked an Audi or equivalent.. received was an old Toyota. Back up camera didn’t work, usb didn’t work. Door would jam. The odometer was in kilometers but the country uses mph. When returning the car, we waited for 20 minutes and nobody was in the office. Made us almost late for our flight.
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4.8
Cons: very old car, with battery problem. Had to get help once to start it after leaving the lights on for less than 30 min. Tried to contact the number for assistance but no one anwered (after 10 pm). Car was also very noisy inside and not looking good outside (even it had a broked part).
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8.8
Pros: Staff was good
Cons: Better signage
review from
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6.8
Pros: Thrifty employee was helpful.
Cons: Had to change vehicles because the other had trouble starting once and we couldn't trust it.
review from
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2.0
Poor customer service
Cons: Wrong car and staff wasn’t not willing to help
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