Pros: Got on the way as quickly as possible.
Cons: Less flight delay of 2 hours.
Cons: Trying to check in online and add a checked bag was awful. I called customer service and they charged me $65 including $5 for them to help me. Awful experience
Pros: Efficiency of staff and boarding process
Pros: Some of the crew was great, some not so friendly.
Cons: Not charge for every little bag
Pros: We got here safely
Cons: USB port
Pros: That I got there and that The flight Wasn’t cancelled.
Cons: 3 hour delay after changing the time of my flight completely the day before. Then no service on the flight at all.
Pros: Seamless check-in, friendly staff
Pros: The crew was amazing. Super nice and acodating.
Cons: They don’t tell you that you have to pay for baggage and that if you pay at the airport it is 3x the amount! I was astonished and I felt lied to!
Pros: Awesome crew.
Cons: Snack on flight
Pros: crew was friendly, online checkin opens 72 hrs before and they send notification email as a reminder.
Pros: We had to change aircraft as the one we were on wasn’t flying. However staff were happy and just got the job done!
Pros: The flight was routine and got us to where we wanted to go
Cons: The flight was 20 minutes late leaving
Cons: Delayed by nearly 3 hrs
Cons: To fly on time.
Pros: We had emergency exit seats so very good leg room and seat back magazine small item holder.
Cons: Flight was 20min late.
Pros: Free upgrade to exit seats because I’m tall! Didn’t even ask!
Cons: Nothing, was everything we could have expected of a short hall flight!
Cons: Allow 10kg hand luggage
Cons: Travelling on time. The flight was 1 hour late
Cons: More leg room.
Pros: Material of seat cover was better than fabric one
Pros: Seat didnt have adjustable head rest, seat did not recline. Lights stayed on nearly the entire time even though it was a flight from 10-2am AEST.
Pros: Complimentary water
Cons: We did not get on the flight, there was no staff available to check in our bags. Everyone we spoke to was rude and abnoxious at Brisbane airport. The only people were lovely and helpful were the volunteers in the blue shirts who tried to direct us in the right direction. We finally got on a flight and still had to pay for it.
Pros: Friendly crew
Cons: A normal glass of water Some snack or pretzel Wifi on board
Pros: Pleasant staff, comfy seats on the new 737-800
Cons: Delayed boarding, no food to purchase on board
Pros: I couldn't get to the Flight. I was told that the boarding closed. I reached there exact 30 minutes before the Flight. I didn't receive my Itenary Email and Flight Details in Email from BYO Jets.
Pros: Time of boarding and the flight were fast and on time.
Pros: Very friendly crew, helpful check-in people
Cons: I don't think any of the seats reclined.
Cons: The flight was extremely delayed and appeared to be the turn around time due to the flight arrival time and the passengers on the flight unloading. I note that my departure flight was also delayed significantly. This return flight delay caused me to miss my flight, even though I had a good buffer.