Hotels near Almaty airport

Pros: Locations is top and breakfast has great variety:

Pros: Excellent location. All goods around you. Store, city parks, restaurants and etc. The hotel is really good for big family. Room size is enought for comfort staying. Big bathroom, small kitchen with dinner table is also good point to make right choice.

Pros: Location

Cons: The housekeeping doesn't do their job 100%. They clean but not perfect.. They leave some unclean

Pros: I was allowed late check out at 2pm.

Cons: The staff wasn't courteous, I wasn't told anything at the checkin about the facilities, wifi nor was properly greeted. Had to call front desk afterwards and the line was busy for 10 min to get wifi password. The inroom amenities like dental kit are not in the room and are on demand. Had to call twice and wait for 15 min for the toothpaste to be delivered. The shampoo and gel are the ones that can be found in cheap airbnb and not at star hotel. The room key was handed to me an envelope for mail, just a blank plastic card. No tags of covid cleanliness like in their sister properties in town. Didn't really look like a chain hotel.

Pros: Brand new hotel right at the city centre

Cons: Seriously, no vanity kit?! The 4* rated hotel could not offer cotton sponges, shower cap & a lotion, that’s quite outrageous!

Pros: Location is good, breakfast was convenient and the staff was friendly

Cons: I requested the room with mountain view and the hotel confirmed its availability nevertheless, I was given the room with HVAC generator view (not even City view). Upon my request, the hotel has changed the room but with a single bed and promised to move whenever the twin beds room will be available (which they did after a few days when I insisted). Another unexpected downside that frustrated me is the room size: It was actually less than 18 square meters whilst I booked 31 square meters room. I could have booked much better options few minutes away easily for the same price.

Pros: As our business was near the Almaty-1, location of hotel was perfect. However if you need to go to the upper side of the Almaty, it will take sometime and effort to get there.

Pros: Everything good, good value, good breakfast, room was nice.

Pros: Staff was not bad.

Cons: Small room and not like on pix. In front of the hotel oil station day and night doing anounsments

Pros: We liked everything from Airport Pick Up, Welcome at reception, Room comfort and cleaness, breakfast all was fantastic

Pros: That the hotel is relatively new and all the furniture is not very worn out

Cons: I didn't like that they didn't have a key to my room and they told me that every time when i need to enter my room I need to call and wait for the cleaning woman to open it. I didn't like that the receptionists were not nice at all as if they are doing me a personal favour. I didn't like that all the night through till the morning in my neighbouring room there was a party of some kind and the screaming and yelling never stopped. I didn't like that the room service was unprofessional, irresponsible and super very long. I understand that the manager of the hotel is not professional and really need to be fired because he/she is not working with the staff towards service excellence.

Pros: Sockets near the bed

Cons: The shower was malfunctioning. The stuff wasn't very nice...

Pros: The taxi of the hotel picked me up from the airport at 23:15 and dropped me at the hotel without extra charge. The receptionist when I arrived at midnight was there and helped. And the day after mr. Ospan Kuanysh helped me to change my flight tickets. The room was clean and the AC very good.

Cons: The breakfast was very basic. No drinking water provided in the rooms.

Pros: Simply perfect short stay. Free airport pick-up on arrival, friendly reception, convenient check-out time, hotel and room design, restaurant, bus stops nearby, discounted rate. Will definitely come back.

Pros: Hospitable staff. Free airport transfer.

Cons: Location is far from the city center. (As shown in the description) Room design is dark.

Pros: the staff was pleasant.

Cons: rooms were not clean.

Pros: i always prefer to stay in this hotel

Pros: The value for money is correct.

Cons: The smell of the room wasn't nice, I think it was a smoking room. The current score is 8.9, it's too high.

Pros: Location of facility

Cons: Shower room facility poor Including the toilet

Pros: I needed a hotel close to Almaty-1 for a transit night. Though I knew such layover places around train stations aren't the best, I expected more based on the reviews here. Close to Almaty-1, friendly staff and ok breakfast. Small breakfast (pictured), but it came on time (they ask what time you'd like it and bring it to your room). I doubt the staff can do much in English (I communicated only in Russian).

Cons: Overpriced for what you get. It appeared they really don't clean the rooms between guests. I found long hair all over the floor, and a needle on the carpet (glad I didn't step on it!). Other than that, various fixtures falling apart and a half-working bathroom light. I'm sure there's cheaper and nicer places around.

Pros: Rooms are clean and comfortable. Staff is really kind and helpful. The hotel is relatively close to the airport so it is ideal if you are in transit and stay in Almaty only for one or two nights.

Cons: Communication with staff is really challenging. You must speak Russian at least. English cannot be used. Nevertheless, staff helped us a lot and they solved all of raised problems.

Pros: The staff is very friendly and helpful. Room clean and comfortable.

Pros: Great place, clean, nice owners, big room, big bed.

Pros: Overall good for what it costs.

Cons: The only thing I didn’t like is location, far from the center. Next time I will pick a hotel close to the center.

Pros: The rooms are clean and toiletries are provided. Basic breakfast, but overall place is great value for money.

Cons: Looks a bit shabby from the outside, but a good place to stay for one night between travelling. Location is closer to airport, not city centre. Staff mostly don't speak English but were able to communicate fine with Google translate.

Pros: The best 3* hotel I have ever been so far. Breakfast can be improved. My suggestion: decrease type of samsa and increase type of cheese, add french fries may be

Pros: Almost nothing

Cons: My room was untidy. Stains on bed sheets, dust in corners. Room had no window and fake curtains “covering” it. The photo shows it all. The hotel itself doesn’t have an elevator and no one gave me a hand with my bags. The room wasn’t ready: water missing, minibar empty the hotel floor where I stayed didn’t have a basic water dispenser. The woman at reception was rather rude.

Cons: The temperature in the room was low at night

Pros: The hotel is value for money. The staff is nice but facilities need improvement.

Cons: The cleaniness has to improve.

Pros: I liked the staff. They were helpful.

Cons: it didn't have a lift and i was living at the 3rd floor. Also the shower was bad. they really need to change mixers there.

Pros: I

Pros: Everything

Cons: There were some weird stains on the blanket

Pros: People working there,fridge,private bathroom.

Cons: The room was very small for 2 of us. They didn't clean it even once during those 3 and half days that we spent there. Also no slipperies, no bathrobe. bath related stuff was very poor.

Pros: 5 min walking distance to train station and 15 min to city center, fast internet, clean, comfortable, big parking in front, change offices and stores all around

Cons: Very small room and no ac

Pros: It’s clean

Cons: Not much else

Pros: Salem was one the best places I ever stayed at. Everything was great, the staff super friendly & helpful.

Pros: Not much overall poor impression

Cons: Many thing not worth explaining

Pros: Clean apartment

Cons: Englisg language / private

Pros: The hotel has a really good location, close to tourist attractions, bars and restaurants. The rooms were very clean and had all the facilities you would expect. Very good quality for the price.

Cons: The staff wasn't very friendly and didn't speak English.

Pros: Airport shuttle service is very nice and the reservation manager did her best for us.

Pros: Nothing

Cons: The deposit box didn't work. The toilet was not clean. They had only hot water in the shower. The stuff was rupert rude.

Pros: Friendly reception! Fast check-in. Airport service!

Pros: The staffs are good,beautiful,they provided comfortable service.And also the free car to airport.

Cons: New room,a little strange smells

Cons: good treatment

Pros: Located at a very convenient place right at the city centre near the train station. Very quiet outside. Not many cars. Great free parking lot. Safe and quiet neighbourhood. Has a big multystory paid parking lot just 100m away. Super nice personnel. Very pleasant boutique like experience. Restaurant on site.

Cons: Not all rooms have aircons. Most rooms are double bed, but that can be adjusted by request

Pros: Good rooms in a great location but they just need to get the basics right - more friendly staff and better service.

Cons: Broken shower, lack of tea and coffee facilities and a general lack of service.

Pros: Everything is okay. We'll come back in the future with our children. Keep it up.

Cons: None.

Cons: The breakfast was awful. Only eggs and few vegetables. No coordination between hotel staff. The door of the hotel room was not closing. We decided to have a dinner at the hotel restaurant. We informed the reception. When we went to the restaurant we wait 30 min for the waiter. When he appears explain that the kitchen is very busy (we were the only people in the restaurant) and we should wait at least 40 minutes to prepare just a salad???? This a spa hotel announced on the website but it did not work. We rented a suit and the sleeping room was like a small box. The only positive thing here I can notice was only the "sorry" phrase from the hotel stuff.

Pros: Location

Pros: Breakfast was nice and tasty

Cons: Communication service can be better

Pros: Great value. The breakfast is an all you can eat buffet. The location is pretty decent as you can use public transportation to get anywhere. There are water dispensers on the floor, but it lacks hot water.

Cons: The twin beds were in fact two single beds joint together and they would split apart from each other from time to time. There were only three outlets and they were all together under the table. One for the TV, the second for the fridge and the third is free. No outlets near the bed.

Pros: Great manager, good staff, quiet room and good breakfast

Cons: Staff trying to upsell included features: pool extra, larger bed, etc

Pros: staff was great

Cons: location a bit too far from the city

Pros: I have been there before and this time also I stayed. The most beneficial was price for room. Clean comfortable and helpful staff. The lady in the reception was extraordinary and really polite)

Cons: I like all but location. Situated a bit uncomfortable zone especially when you walk out at night

Cons: The staff was not allowing my guest. The timing's were 02:00 of checkin but I reached there at 02:40 due to some of my personal issues. After 10, 20 minutes my guest come at 03:00 and in morning 07:00 they leave.... Firstly my guest was not allowed by staff. They are asking original identity but they have photo of identity after 15,20 minutes of arguments they allowed. They allowed because I refused to cancel my booking as said by hotel staff that cancel your booking or otherwise guest will be not allowed... If I have my original passport, I am paying for my self, and I had chosen the guest on the time of booking then why should I cancel the booking or why should I don't take stands for my guest. For that behaviour I personally want to lodge a complain on booking. com and other concerning authorities. Even I was thinking for compensation regarding that issues and arguments. This is not a way to deal with the clients, really hotel staff was very poor. I personally write the article regarding this issue and disclosure of booking.com and Hotel Shugla. And there was no system of card payment, in today's modern world it is bad that hotel didn't accept cards for payment.

Pros: Price

Cons: Personal are not friendly, they didnt aksept dollars so I had to wait 3 hours to Exchange place to be opened, I almost was late to my flight.

Pros: 24h reception, value for money is very good. Parking space available

Cons: Poor wifi, no air conditioning. Location is poor if you don't have a car. Hard to communicate in english. It could be cleaner