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EVEN THOUGH IBIS IS KNOWN FOR ITS HOSPITALITY. HERE STAFF WERE NOT UP TO BAR REALLY I HAD TO “reactivate “ my key every time we left the room. Staff responses were passive and request for a one double bed took a full day
Pros. I stayed at this hotel for 1 week. The room was a good side and the bathroom was a good size too. The hotel is in a location which is convenient ie across the road from Amman Mall and easy access to get to the airport and around Amman. The check in staff were friendly (not too friendly, just friendly), security staff were exceptional - always smiling, always welcoming and always happy to have a chat. The tour operator (taxi and tour service) staff are a little "pushy" in trying to get you to use their services. The souvenier shop staff member was friendly and talkative. The housekeeping staff were always helpful and did a good job cleaning the rooms. The decor is looking a little old/outdated but this is cosmetic. The bed was comfortable and I had no issues sleeping. The bathroom is the only part of the hotel which was poor - it worked fine but did not look fine ie the shower looked dirty/stained (but was clean) and the door frame on the bathroom side of the bathroom door had rotted with the moisture (which is not an issue but just looks poor). The was a small fridge in the room and a safe too. Overall - I liked the hotel and the staff, but believe it needs a little bit of care (the bathroom). A special mention again to the security staff who were just brilliant and made me feel safe and ensured the hotel was safe.
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What can I expect from the hotel's staff and customer service?
The staff is very helpful and prompt in responding to customer requirements. The reception team, especially Adele and Nour, are professional and welcoming. They ensure a smooth check-in process and provide valuable information for a pleasant stay.
How is the cleanliness and maintenance of the hotel's facilities?
While the hotel is generally clean, some guests have mentioned that the room's cleanliness fell short of expectations, and the facilities and furnishings are in need of maintenance and upgrades. However, the staff ensures that the sheets are white and clean, and the hotel provides a comfortable and clean environment for guests.
What are the dining options and food quality at the hotel?
The hotel offers a good breakfast, and the restaurant and bar provide a selection of food and beverages. However, some guests have suggested that the breakfast and coffee could be improved. The hotel also offers special diet menus and the option for food to be delivered to guest accommodation.
Is the hotel's location convenient for exploring the city?
The hotel's location is excellent, with easy access to nearby attractions and shopping centers. It is situated close to Al-Madina Street, Habiba Restaurant, and Abu Jubara Restaurant, making it a convenient choice for travelers looking to explore the city.
What practical amenities does the hotel offer?
The hotel provides practical amenities such as a business center, wake-up service, car rental, room service, and tour desk. Additionally, the hotel offers an airport shuttle service for guests' convenience.
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Nearby Dining Options
Guests appreciated the hotel's proximity to various restaurants and food courts, such as Habiba Restaurant and Abu Jubara Restaurant, offering convenient dining choices.
Check for Room Maintenance
Some guests noted that the rooms and bathrooms need better maintenance, so it's advisable to inspect the room upon check-in and report any issues promptly.
Be Mindful of Noise
A few guests mentioned noise disturbances from nearby construction sites, so it may be wise to inquire about potential noise disruptions before finalizing your booking.
Request for Early Check-in
Guests were pleased with the helpfulness of the staff in accommodating early check-ins, so it's worth contacting the hotel in advance if you require this service.
Consider Transportation Options
While the hotel offers private parking and an airport shuttle, guests noted that the location may require taxi or Uber rides to reach points of interest, so consider transportation needs in advance.
Inquire About Smoking Rooms
If you prefer a non-smoking environment, it's advisable to confirm the room's smoking status upon booking to avoid any discomfort due to lingering smoke smells.
Check Air Conditioning Functionality
Some guests reported issues with the air conditioning, so it's recommended to ensure that the room's temperature control is functioning properly upon arrival.
Communicate Room Preferences
If you have specific room preferences, such as the availability of windows, it's advisable to communicate these preferences with the hotel staff during the booking process.
Verify Cleanliness and Maintenance
While some guests praised the cleanliness and comfort of the rooms, others highlighted the need for renovations and better maintenance, so it's advisable to manage expectations regarding the overall condition of the hotel.
Check-in/Check-out | Check in anytime after 14:00, check out anytime before 12:00 |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Ibis Amman is located at 61 Mohd Fayadh Al Assaf Street, 2.3 km from the center of Amman. Amman Mall is the closest landmark to Ibis Amman.
Check-in time is 14:00 and check-out time is 12:00 at Ibis Amman.
Yes, Ibis Amman offers free Wi-Fi.
Ibis Amman is 31.8 km from Amman Queen Alia Intl. Ibis Amman is 92.5 km from Tel Aviv Ben Gurion Intl.
KAYAK scours the web for all room deals available at Ibis Amman in Amman and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Ibis Amman and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Ibis Amman.
Value for money | 7.5 |
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Distance to city center | 2.3 km |
Nearest Airport | Amman Queen Alia Intl |
Distance to airport | 32.1 km |