The Annex at the Chelsea

It was near the water.

Check in was horrible and took forever. It was overcrowded and not enough people at desk to accommodate everyone. The room was very old and dirty, as well as the bathroom. The Annex side of the hotel is an old hotel that does not fit with the Chelsea. I have stated at the Chelsea several times bit never the Annex. The should be 2 separate hotels. ..

Old bathrooms. Dirty hallways.

worst hotel ever

I like nothing in this hotel dirty room and bed sheets, blankets had blood on it

I checked out that hotel right after 30min check in because don't like the room and has blood on the blanket,and when I talked to the front desk person she said they didn't have any other room available and they charged me 1 night stay even I checked out after 30min

Nothing

everything

A total nasty...disgusting. ..Horror scene!!!!

Absolutely nothing!! Room was disgusting...outdated! Nice hot tubs but had to pay for them. Ridiculous!!

Everything...bathroom was gross. Laminate peeling from countertop. Drawers to dresser wouldn't close. DIRTY! ! FLOOR WAS GROSS! VIEW SUCKED! Couldn't check in computers down. .. 2 hours later we went back got this terrible room...demanded a refund and left. 1st day of vacation ruined!

Not l

Location

Old and dirty

The bed was very comfortable and I liked the fact that the hotel was right next to the Tropicana.

I didn't like the fact that the security deposit was so high and was held on the credit card.

The lobby was very trendy.

The elevators, hallway and room were in need of major upgrades and renovations.

.

My credit card had unwanted charges over the internet (to LLC's in VA, MI, and NJ) 1-3 days after I stayed at the Chelsea and can blame either the man and check in for selling credit card numbers or that their computer system has been hacked into because I had not used this credit card in over 30 days prior to using it to book the room

I wasn't bothered by anybody

No Heat. When I inquired they said they don't turn on the heat until the end of october.

Very comfortable bed, nice room.

This hotel has horrible customer service. Not only did they cause me 100s of dollars in overdraft fees when they randomly took out the money for the hotel without notice or a clear stated policy of pre-authorizing credit cards on their website, they charged me $10 for a water from the mini fridge I did not drink. When I called about the charge I could not get a straight answer from anyone. I am trying to get my money back for this and it has been a nightmare. I have been transfered to so many different voicemails with no response. It is not worth the stay there.

The design of the hotel lounge. Location close to the beach.

First room provided to us was impossible to sleep due to loud noise coming from air conditioning outside machines. After some discussion with hotel staff we moved to another room which was fine regarding to noise. The rooms were humid.

Location. Great beds.

First room we checked in had not been cleaned properly. Complained to front desk and we were moved to another room.