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|"Comfortable and great value."||(in 14 reviews)|
|"Great selection during continental breakfast."||(in 72 reviews)|
|"Continental breakfast and good location"||(in 55 reviews)|
|"This place needs a major overhaul."||(in 7 reviews)|
|"Broken mini blinds, Good Will furniture."||(in 4 reviews)|
|"The heater worked overtime compensating."||(in 20 reviews)|
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Bed was comfortable/ rooms are non smoking
Overall rating on travelodge experience
I liked the quietness of the room. The continental breakfast was a bonus. i like how close the hotel is to big bear village. It’s in a good location.
The main issue I had with my stay there was the staff. When we came early asking if we can do an early check in along with asking questions, the staff at the front desk (Howard), was rude to my friend and I. He raised his voice and argued with us. He was disrespectful and unprofessional. Also prior to this, we were waiting about 5 min for him to be off the phone, which we didn’t mind. Then he gave us the attitude. As he was being rude to us, he greeted another couple (same race as him) as they walked through the door. As with us, he did the opposite. We then asked for the manager phone number, he said he was so we asked for the general manager’s. We then called and complained and Bill Ross got back to us and apologized on Howard’s behalf. We didn’t get an apology from Howard. Bill told us we can go back and do an early check in. We went back 2 hrs later and all of a sudden Howard’s attitude changed completely. He pretended he didn’t know us, and was nice. He didn’t apologized which I wasn’t upset about because we deserved one. He checked us in. Bill told us he talked to Howard and tried to explain the situation of why Howard was in a “bad mood.” Still no excuse for his behavior. I don’t feel that the matter was solved as best as it could. It was such a poor and annoying way to start off our first day at big bear because of Howard’s inexcusable behavior towards us, who are the guests. Oh, and one more thing, Bill clarified with us that Howard is not the manager but just an employee. So..Howard lied to us that he was the manager! It was just umbelievable! I was not satisfied with how the situation was handled and honestly I wanted a refund. It was uncomfortable to come back later to check in and see Howard again.
The staff were very nice. Bathtub/shower was new.
There was a big gap in the front door where cold air came in. The heater either made the room too hot or too cold. Two of the three drawers in the dresser were screwed shut.
The heating and air conditioning was really noisy and squeaky. No blackout blinds. Very rude customer in the breakfast room.
COME HERE IF YOU WANT TO BE TREATED TERRIBLY!
The dirty rooms. Minimal blankets on old cheap mattresses. The heater was working, but in poor shape. The nasty pool and drained hot tub. The huge pothole as you drive out. The extremely rude, aggressive, nosey and disrespectful manager.
Travelodge by Wyndham Big Bear Lake provides guests with traditional lodgings in one of California’s most scenic and serene settings. Its rooms, location, and amenities make this hotel an ideal choice for couples, families, and groups, particularly those who enjoy spending time outdoors.
Located in Big Bear Lake, a popular destination for nature-lovers just east of the Los Angeles metropolis, Travelodge by Wyndham Big Bear Lake is close to many attractions as well as about 40 miles from Los Angeles International Airport. While here, guests can enjoy proximity to such sites as Big Bear Lake, Bear Mountain ski lift, Juniper Point Marina, Alpine Slide at Magic Mountain, and Pine Knot Village.
Accommodations are designed to meet the needs of various types of travelers. Guests may choose either King Rooms with one king bed for up to two people or Queen Rooms with two queen beds, ideal for up to four guests. All rooms come equipped with free Wi-Fi, private bathrooms, air conditioning, flat-screen TVs, workstations, and sitting areas.
Each morning, guests can satisfy their hunger at the continental breakfast service, a perfect start to any day exploring the area. Additionally, there are many delectable dining spots and bars within a short drive of the hotel, with options for every taste and budget.
In terms of services and amenities, Travelodge by Wyndham Big Bear Lake has plenty to charm its guests. Free parking is available onsite, and there is a lounge with billiards that guests have free access to. There is also a seasonal outdoor pool and picnic area.
based on 930 reviews
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Most Popular Landmarks
- Alpine Slide at Magic Mountain 1.8 km
- Big Bear Ice Rink 2.6 km
- Big Bear Solar Observatory 3.2 km
- Big Bear Lake 4.8 km
- Snow Summit 4.8 km
- Bear Mountain 7.4 km