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|"The staff was super friendly."||(in 78 reviews)|
|"Great value and good location."||(in 89 reviews)|
|"Great value and location"||(in 5 reviews)|
|"Wash basin was outside the bathroom."||(in 8 reviews)|
|"The in-room fireplace"||(in 9 reviews)|
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Needs upgrading and better customer service
Nice kitchen facilities in the suite with microwave, stovetop and fridge. Good location.
Customer service was lacking. The front office staff made us feel like they were doing us a favor when helping us or even checking us in. There's even a sign up at the front that says something to the effect that they charge extra for bad attitudes. They didn't greet us warmly, and I even had to ask if they worked there, and they had no nametags or uniforms. They did respond and get someone to our room when we had some issues (lamp was missing a knob, there were crumbs on the sofa bed showing that the fitted sheet wasn't changed, the toilet seat was loose) and were courteous. In terms of the room, the carpet was old (they said they were planning on changing it), the bathroom facilities were very basic and old, the sofa bed is not at all comfortable despite being new (you can feel the springs), and the housekeeping staff made it abundantly clear that they do NOT clean the rooms (unless you request that they vaccuum, which we did), but that they simply make the bed if necessary and change towels. Overall, I would compare this to an old Motel 6. I would not pick this inn again--I'd upgrade to a hotel.
clean and roomy, comfy beds, near restaurants and stores. open field next to hotel full of snow for kids to play
Peaceful, quiet, friendly staff. Good location, view of lake! Close to all restaurants.
The staff was friendly and the rooms were very clean.
The ice machine was in the office and it closed at night. No fridge so bring a cooler.
When staying in Big Bear Lake, there’s no better destination than the Vintage Lakeside Inn. Located snugly on the shore, this quaint getaway is city close, yet miles away from it all. Each of our 30 rooms come equipped with a refrigerator, microwave, free Wi-Fi, flat screen T.V.’s, and complimentary parking.
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based on 676 reviews
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Most Popular Landmarks
- Big Bear Ice Rink 0.8 km
- Alpine Slide at Magic Mountain 1.5 km
- Big Bear Lake 1.7 km
- Snow Summit 1.8 km
- Big Bear Solar Observatory 2.4 km
- Bear Mountain 4.5 km