|"The spa bath was amazing!"||(in 52 reviews)|
|"Staff was super friendly!"||(in 92 reviews)|
|"Clean room great staff!"||(in 163 reviews)|
|"Dirty sheets on bed."||(in 61 reviews)|
|"The rooms were not clean."||(in 160 reviews)|
|"Hotel rooms were super dirty."||(in 155 reviews)|
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Convenient location. Most of the staff were very friendly. Casino dealers were great. Very interactive with guest.
There were roaches in the room. Hair dryer didn’t work. Waited 30 mins for house keeping to bring new one never did. Missed the concert I was there to attend. The area around coffee pot nasty did look like it had been cleaned in a while. After complaining they moved me to another room. The coffee area was just the same as other room but at least no roaches in this one. Never ever will I stay there again. I will go to gamble but will stay somewhere else.
Love being able to have the jacuzzi in the room was very helpful with my bad back. The bed was nice comfy. I do love coming to this hotel on due to the jacuzzi in the room and it is very secluded off that I don't have to worry about anything going on and very quiet at night. Feel safe when I am there.
The phone did not work in the room when called downstairs to ask for assistance once we have received a new room the front desk did not seem to know any information in regards to if there with meeting rooms and the facility. Could not get any assistance with that information so had to do our business elsewhere. when housekeeping with coming and checking rooms was not knocking on The Room walk in on us two to three different times. Housekeepers were extremely loud in the hallway was not able to sleep due to us working nights and slept during the day. Requested a refrigerator once we checked in was stated by the front desk clerk we would receive one never received one had to come down the next day and talk to another front desk clerk she was able to get us a refrigerator immediately stated that nothing was ever notated on our account. The restaurants we're not open for lunch so always had to go out to find food. Wish the the restaurants would be open a little bit more instead of just on the weekends.
Rooms were comfortable and very clean. Grear value for price.
Morning of check out went downstairs for breakfast when we returned to our rooms for our bags we were locked out before check out time. Made working our floor would not let us into room, we had to go back to first floor to get key recoded. On leaving our room finally with our bags another lady was locked out and she was speaking to maid that was smirking at the time. Then there was the towel situation. Really only 2 towels when you have a whirlpool tub and a shower. Also maid told my husband he would need to call downstairs to arrange to additional towels. Never have we been so inconvenienced at any other hotel we have stayed at. As nice as the room was I would think twice about staying here again.
Everything was good
V. Guzman Dallas, Texas
It was a bad experience. Smelled of smoke , furniture in rooms have not been replaced in 20 years. Mattress was old and bedding outdated. The whole experience was not good at all. The casino was smokey and small. Carpet in Casino was sticky and dirty. Buffet was awful and casino lobby smelled of fish and smoke. Diamond Jack needs to spend a lot of money on remodeling. I would rate this hotel and casino a very poor score. I have stayed in many hotels and by far this has to be the worst. It is rated a 3 on the internet that is a big mistake. Rating is a 1. NEED A REFUND..Over priced .
At Diamond Jack's Casino& Hotel, every guest is treated like a VIP. Guests will enjoy all the games, entertainment, and delicious dining options this lively hotel has to offer.
Located in the heart of Bossier City Louisiana, guests will be entertained by all the activites offered both on site and off. The hotel is equipped with a resort sized seasonal pool and Agave, an in-house sports bar that also features some of the best local music and entertainment around. Guests will have a ball playing a variety of table games and slots in the 30,000 sq ft. casino. For guests interested in exploring off-site, the Louisiana Boardwalk is the areas ultimate entertainment and shopping destination. The more adventurous travelers won't want to miss Gators & Friends, the exotic animal petting zoo and adventure park. Home to over 150 alligators, it features The Gator Race race, where guests can spin around in go-carts. Other local attractions include the Shreveport Aquarium, Stone Bridge Golf Course, and The Strand Theater.
Guests have a choice between one king bed or two queen beds. The comfortable rooms provide several amenities, such as luxurious whirlpool tubs in every room, free Wi-Fi, complimentary HBO, a gourmet coffee maker, hairdryer, in-room safe and The hotel also has a fitness center and arcade.
On-site, guests can dine at DJ's Seafood and Steaks, The Grill, which serves up juicy burgers and other American fares, or Legends Buffet, which includes everything from breakfast items to steak and seafood.
based on 269 reviews
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Most Popular Landmarks
- DiamondJacks Casino 83 m
- Boomtown Casino 0.6 km
- Sci-Port Discovery Center 1.4 km
- R.S. Barnwell Memorial Garden & Art Center 1.6 km
- RiverView Theater 1.7 km
- Texas Street Bridge 1.7 km