Palm Royale Cairns

Don't stay here

Truth be told, there wasn't much to like at this hotel. The rooms were clean, but otherwise the service was lacking.

The location is awful. It is nowhere near where tourists want to be in Cairns. They do offer shuttles to the city on an infrequent schedule and for a high cost given the service. Also no shuttle to the airport, so tack on taxi costs to and from. The staff was pretty unhelpful with our needs: couldn't check in early, didn't have a corkscrew we could borrow, recommended locations in the city by googling them while we were talking. We were on our honeymoon and they gave us two twin beds. They resolved the problem by...pushing the beds together. Just the comfort you want on a honeymoon. The breakfast is also a big rip-off: high price for low value (and that's not a discount with the coupon they give you when you stay there--it's not like anyone but hotel guests is eating breakfast at a hotel). We had it once then ate elsewhere. Stay somewhere closer to Cairns proper; this place is not worth the lower price and actually ended up being more expensive than alternatives when you count transport.

Good for the money

Beautiful pools, nice balcony, great staff. Laundry facilities were close and tidy. Well worth the price. Quiet at night.

My shower door wouldn't close and had mildew. Very small shower with stationary shower head...made for taller people. Wi-Fi only worked if close to lobby. They have a spa tub but it was cold. Very small tvs, no microwaves. A bit noisy during the day (traffic).

The staff was fantastic. Helped a lot for tours suggestion and bookings