Value for money
Distance to city center
Distance to airport
|"Very nice and helpful staff."||(in 48 reviews)|
|"The dinner and breakfast were delicious."||(in 36 reviews)|
|"Comfortable & good value"||(in 5 reviews)|
|"Hotel is totally shabby."||(in 14 reviews)|
|"Was close to the old town."||(in 4 reviews)|
|"Didn’t ask for twin beds but got them."||(in 3 reviews)|
|great location||in 200 reviews|
|staff were very helpful||in 135 reviews|
|good breakfast||in 101 reviews|
|comfortable hotel||in 79 reviews|
|parking and good||in 74 reviews|
|minutes walk||in 67 reviews|
|swimming pool||in 66 reviews|
|carcassonne||in 65 reviews|
|excellent restaurant||in 46 reviews|
|close to the old||in 36 reviews|
|service were poor||in 26 reviews|
|excellent view||in 25 reviews|
|close to the old town||in 23 reviews|
|basic room||in 19 reviews|
|good value||in 9 reviews|
|twin beds||in 5 reviews|
|cheese pastries||in 4 reviews|
|staff is very friendly||in 2 reviews|
|buffet breakfast||in 1 review|
|historic hotel||in 1 review|
The log fire in the bar. Breakfast buffet. Shower was really good.
Excellent location for the citadel. We were upgraded and our room was truly magnificent. The service throughout was very good.
We thought the accommodations were very nice as well as the staff and very helpful considering our French is not too good. We particularly enjoyed the walled medieval city and the restaurants there as well as some nice shops. The view is terrific. sorry that we could stay one one night.
The location was just right for walking into the walled city.
The restaurant food could have been better, and it appeared to not be well organized.
i found the hotel staff exceptionally friendly. i have stayed in a lot of hotels around the world and the staff here were definately among the best. they are helpful, make an effort to be friendly not in the usual professional friendliness you get in hotels but a conscious effort to do all they can to help and to help you feel like a person not a room number
The situation was perfect - near to the cite but very quiet. Free parking.Good staff - always helpful. Very comfortable rooms which were cleaned to a high standard.
helpfulness and friendliness of all staff.location.quiet even during building works excellent breakfast.pleasant public rooms
Location was excellent. Enjoyed the garden.
Was disappointed that the swimming pool was under renovation and was not aware of this when booking. There was an awful damp smell in room although it was very clean.
Location and parking
1) Reception staff was un-welcoming. 2) The type of room I requested was not available and yet the receptionist proceeded to convince me that is "normal". I had to speak to the manager on the phone who was kind enough to offer his apologies. 3) The safe in my room could not be opened. 4) Breakfast was not special.
The swimming pool was not available because of construction work and your site did not show this. Breakfast was expensive, so we ate out.
A 5-minute walk from the Medieval City and the city center, the Mercure Carcassonne la Cité hotel looks just like a farmhouse in the Languedoc. Whether as a family, on a business trip, or for seminars, you will feel welcome all year round thanks to the ho tel's warm, refined decor, outdoor swimming pool during the summer season and tree-filled terrace. We also have a restaurant, a bar with a fireplace, and free, enclosed, private car park, helping you enjoy your stay in Carcassonne.
based on 1,482 reviews
Value for money
Policies vary by room type and provider.
Hôtel Mercure Carcassonne La Cité is located at 18 rue Camille Saint-Saens, 1.6 km from the center of Carcassonne. Narbonnaise Gate is the closest landmark to Hôtel Mercure Carcassonne La Cité.
Check-in time is 15:00 and check-out time is 12:00 at Hôtel Mercure Carcassonne La Cité.
Yes, Hôtel Mercure Carcassonne La Cité offers free Wi-Fi.
Yes, Hôtel Mercure Carcassonne La Cité offers free parking.
No, Hôtel Mercure Carcassonne La Cité does not offer free airport shuttle service.
Hôtel Mercure Carcassonne La Cité is 5.2 km from Carcassonne Salvaza. Hôtel Mercure Carcassonne La Cité is 39.2 km from Castres Mazamet.
Yes, Hôtel Mercure Carcassonne La Cité is a pet-friendly hotel.
Yes, Hôtel Mercure Carcassonne La Cité has a pool onsite.