Pros (+) The personell where pretty good. The location is 15-20 minutes away from the walled city. Is relaxing and a good price for your money.
Cons (-) They never had any towels you had to constantly ask for some.
4 stars
Sonesta Hotel Cartagena
Photos of Sonesta Hotel Cartagena
Overview
Sonesta Hotel Cartagena is set in Cartagena de Indias and is close to local sightseeing spots, such as La Boquilla Beach. It also offers a sauna, an outdoor pool and outdoor tennis courts.
Hotel Sonesta Cartagena has recently undergone refurbishment and features a sun deck, a kids pool and 24-hour room service. Staff are available 24 hours a day and can help with booking tours and tickets. It also provides useful facilities for meetings and events.
Each room is well-equipped to make guests comfortable and includes an iPod docking station, a mini bar and a coffee maker. All feature a private bathroom with robes and amenities.
The hotel features an on-site restaurant, serving Caribbean and international cuisines. There is also a selection of beverages to enjoy at the bar, which has a view of the beach.
Within a 20-minute drive of Cartagena Cathedral and Rafael Nunez International Airport, Sonesta provides an airport shuttle service for those staying at the property. Additionally, many places of interest are in easy reach.
Latest deals for Sonesta Hotel Cartagena
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Sonesta Hotel Cartagena
- Outdoor pool
- Beachfront
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Free parking
- Business center
- Wi-Fi available in all areas
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Bottle of water
- Private check-in/check-out
- 24hr front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Increased accessibility
- Elevator
- Accessible by elevator
- Hypoallergenic pillow
- No smoking
- Non-feather pillow
- Private entrance
Bathroom
- Shower
- Shower cap
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Private bathroom
Pool and spa
- Pool bar
- Infinity pool
- Spa
- Outdoor pool
- Sauna
- Pool towels
Dining
- Minibar
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
General
- Beachfront
- Family rooms
- Seating area
- Telephone
- Tile/marble floor
- Storage available
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
Bedroom
- Extra-long beds (> 2 meters)
- Feather pillow
- Socket near the bed
- Alarm clock
- Wardrobe or closet
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Shuttle service (additional charge)
Outdoor
- Terrace/Patio
- Balcony
- Garden
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Child pool
- Complimentary breakfast
Fitness
- Fitness center
- Tennis
Things to do
- Beach access
Reviews of Sonesta Hotel Cartagena
8.0
Very good
2716 verified ratings
Wonderful
1069
Very good
519
Good
420
Okay
230
Fair
193
Mediocre
103
Poor
182
Summary of reviews
Guests say
Guests appreciated the friendly and excellent service provided by the staff, and several mentioned that the hotel is good value for money and offers a nice pool area. However, there were significant concerns regarding cleanliness, with reports of unhygienic conditions and maintenance issues particularly in the bathrooms. Additionally, the location received negative feedback due to safety concerns and the distance from attractions. Overall, while some aspects of the hotel were enjoyed, notable improvements are needed in cleanliness and bathroom facilities.AI-Generated from customer reviews
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8 out of 10
2030 reviews
8.1 out of 10
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7.5 out of 10
7 reviews
All reviews
Pros (+) The pool was nice and the location, the rooms where ok
Cons (-) They didn't prepare for the season so they had problems with the towels, also the service is not so good and the breakfast vas horrible.
Pros (+) Sonesta is The perfect hotel to relax and stay nest to sea. The food and the service are really good.
Cons (-) Uf you have to or want to fo every day to old town, Its so far, and taxis are expensive.
Pros (+) Excellent service, housekeeping and security in more secluded area.
Pros (+) Staff was VERY friendly, grounds were beautiful, pool was very nice.
Cons (-) No hot water in the shower.
Pros (+) Mostly the staff was friendly. The pool was Clean daily. The rooms were great and big and clean. Thee free breakfast was better than most hotels I stayed in. Very good place to stay.
Location
Carrera 9 No 35 104, Cartagena
What's nearby
- Playa La Boquilla0.9 km
- Convento de Santa Cruz de la Popa6.1 km
- Las Bóvedas6.6 km
- Castillo San Felipe de Barajas6.7 km
- Mercado de Bazurto6.7 km
- Plaza de San Diego6.9 km
- Parroquia de la Santísima Trinidad7.3 km
- Teatro Heredia7.3 km
- Torre del Reloj7.4 km
- Museo del Oro Zenú7.5 km
- Gertrudis de Botero7.5 km
- Plaza de Santo Domingo7.5 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: 24587
When to book a room at Sonesta Hotel Cartagena
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See most recommended stays in CartagenaGood to know
Value for money | 7.8 |
|---|---|
Distance to city center | 8.7 km |
Nearest Airport | Cartagena Rafael Nunez |
Distance to airport | 3.2 km |