Pros (+) excellent buffet staff is very friendly and accommodating , room quality is outstanding very clean.
Cons (-) the buffet is billed separately it is not included with most reservations not a big deal onsite it was 234 pesos
4 stars
Hotel Lucerna Ciudad Juarez
Paseo Triunfo De La Republica 3976, 32310 Ciudad Juárez, Chihuahua, Mexico
Ciudad Juárez, Mexico
See location+52 656 629 9900Photos of Hotel Lucerna Ciudad Juarez
Overview
Located strategically just a few minutes from El Paso International Border crossing Bridge Cordova Americas and the American Consulate (ask for special packages) is also only 15 minutes close to Juarez International Airport and to business areas as 3M, Electrolux, Flextronics, Lear Corporation, Ind Fuentes, J Bermudez, Azteca, Omega and Gema industrial parks and is easily accessible to malls, night clubs, restaurants, and many other touristic atractions.Welcome to the incomparable service of Lucerna Ciudad Juarez Hotel which is optimum for busines or leisure travelers offering comfortable executive rooms, Junior Suites and Master Suites, Each room features: complementary fruit basket and bottled water, coffee maker, work desk with adjustable lamp, voicemail, high-speed Internet access. bathtub and bathroom amenities using Neutrogena products, hair dryer, iron and ironing board, free wireless internet access, 27" TV Satellite, voice mail, automatic wake-up calls, data port phones, alarm clock radio, guestrooms offer either balcony smoking and non-smoking rooms with electronic door locks, A/C.On site property we offer swimming pool, Gym, Acueducto Restaurant, Bar, Business Center equipped ccomplementary wireless high-speed Internet access, computer, printer, fax, totally free. For any business meeting session or a special occasion Hotel Lucerna offers 6 different meeting rooms ufrom 12 to 300 persons.
Amenities at Hotel Lucerna Ciudad Juarez
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Valet parking
- Free parking
- Business center
- Wi-Fi available in all areas
Services and conveniences
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- Bottle of water
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Free toiletries
- Heating
- Air-conditioned
- Towels/sheets (extra fee)
General
- Executive lounge access
- Seating area
- Interconnected room(s) available
- Telephone
- Carpeted
- City view
- Pool view
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- CD player
- Smartphone dock
Parking and transportation
- Airport shuttle
- Free parking
- Valet parking
- Private parking
Bathroom
- Hairdryer
- Toilet
- Bathrobe
- Private bathroom
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Breakfast in the room
Accessibility and suitability
- Non-smoking rooms available
- Increased accessibility
- Elevator
Outdoor
- Terrace/Patio
- Balcony
- Garden
Workspace
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Bedroom
- Alarm clock
Things to do
- Casino
Fitness
- Fitness center
Pool
- Outdoor pool
Reviews of Hotel Lucerna Ciudad Juarez
8.0
Very good
783 verified ratings
Wonderful
386
Very good
108
Good
90
Okay
50
Fair
43
Mediocre
28
Poor
78
Summary of reviews
Guests say
Guests have noted significant issues regarding the cleanliness of the hotel, with multiple reviews pointing out it is dirty and not well-maintained. The service has also received criticism, particularly in relation to the rudeness of management and unhelpful staff interactions. However, the hotel's location and some aspects of service, such as friendly staff in certain departments and comfortable amenities, received praise.AI-Generated from customer reviews
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Score by provider
8 out of 10
320 reviews
7.1 out of 10
10 reviews
7.4 out of 10
1 review
9.3 out of 10
2 reviews
All reviews
Pros (+) Bed was very comfortable, and overall room was very clean. Great presentation. We ordered room-service and the food was outstanding! The bellboys were awesome, very helpful and friendly (can't say the same about the rest of the staff) The gardens and pool are beautiful, clean, and family friendly.
Cons (-) Jacuzzi was cold, had to ask for it to be turned on however after about an hour it was only a bit warm. Also having to leave an ID to borrow towels for the pool/Jacuzzi I thought was odd and felt a sense of distrust from the hotel. The vent in the restroom was not working, I mention this to the cleaning lady and she said simply that there was no air available in the restroom. The staff was courteo...
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Location
Paseo Triunfo De La Republica 3976, 32310 Ciudad Juárez, Chihuahua
What's nearby
- Paso del Norte Cultural Center0.9 km
- Olimpico Benito Juarez Stadium2.4 km
- Juarez Market2.7 km
- Cathedral and Mission of Nuestra Señora de Guadalupe3.4 km
- Central Park6.2 km
- Plaza Las Misiones7.1 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 13:00 |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Hotel Lucerna Ciudad Juarez
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Hotel Lucerna Ciudad Juarez
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Ciudad JuárezGood to know
Value for money | 7.8 |
|---|---|
Distance to city center | 3.1 km |
Nearest Airport | Ciudad Juárez Abraham Gonzalez |
Distance to airport | 11.4 km |