Mercure Hotel Cologne Belfortstrasse

The hotel was nice and the staff were very friendly and helpful. The location is 5-min walk to the River Rhine and about 15-min to the main square

We had a double and a single room - the single room was so small, there was little room for luggage. The hotel has two buildings, we were located across the road from the main building where the car was parked - which made loading and unloading awkward.

Parking, although limited, was free. The staff was very helpful and courteous. Room was clean and quiet. Food in the restaurant was excellent!

Stayed at an auxiliary building a half a block away. The auxiliary building had no restaurant/cafe facilities and the hotel would not provide room service to the auxiliary building from the main building (and it was cold and rainy outside making it inconvenient to walk to the main building to eat.

Proximity to the centre of Koln

Lack of individual room air conditioning

good location, nice facilities. The female reception staff were excelent, food was good (room service), room and bathroom were decent size.

no tea/coffee making facilities in the room, paid extra to get them but had to then buy own milk and tea bags, and cleaners removed cups after first night. Bought a film but it cut out after ~15 mins and we couldn't re-activate it without paying again, woken up a couple of times in the morning by cleaning staff entering room to check mini bar (privacy button on door broken).

Good location friendly staff

The bar .It was lacking in atmosphere not the place i would choose to spend my time and money.

restaurant