Best Western Plus Miami-Doral/Dolphin Mall

Cheap but not clean

It's was cheap, nice bed, and kinda close to the airport

Smelled like mildew, bathroom was gross, sheets has stains

I would of been happy to give a 4 star however...

Found roaches in the room, at night, the front desk did not care to assist, move me and my children. Its been 3 days since I've been trying to return the managers phone call, she is never available. Let alone, very frustrating with 90% of staff who does not speak English very well.

Hotel nice, hotel schedule poor

Rooms were nice

A long way from the airport even though it is called an airport hotel. I waited over an hour for the schuddle at the airport and then it only runs every two hours to the airport from the hotel. I was told the shuddle runs to the airport once an hour which can be a very long time if you call after the shuddle has left the airport for the hotel. I had to leave the hotel an hour early becuase the shuddle only leaves every two hours starting a 4am. Even thoufg the hotel was nice I would not stay there again.

the clean staff

I like how my room was clean by the time I got back

The cleaning staff did not speak any English at all and we're Rude when I told them to wait on cleaning my room apparently they wanted to clean on their own time so they kept knocking my door trying to get me out the room so they can clean even though countless times I told them to hold on , and then because of her lack of English she spoke spanglish and yelled at me , awful when ur there but as long as you leave before they cone around to clean apparently you'll. Be fine

Fine but Shouldn't Call itself an Airport Hotel

Manager refunded our cab fare when we got in after shuttle stopped running

Shuttle service is problematic. It starts at 6am and leaves every 2 hours and then stops at 10pm. In my view, if you call yourself an airport hotel, people that reserve with you will want to be close to and have easy access to the airport. if you're neither of those things, change your name or improve your shuttle service.

Poor accommodations

Good location and quite economical

Musty smell throughout the room and hotel hallways. Noisy, creaky beds. Surprised this was a Best Western Plus hotel and rated 3 stars with AAA.

Breakfast was reasonable.

Poor shuttle service to and from airport.

checking out

The room comfort, the pool, the staff service and the taxi availability

shuttle is not always available at the time of arrival at the airport.

a short transfer to the airport

Service as promised, with a smile. The airport shuttle and breakfast was all great. +/- 30mins from MIA, not too bad.

Nice large, clean rooms and big bed. Breakfast was good with adequate choice. Close to MIA.

The courtesy and promptness to serve you

the mattress was comfortable

the shuttle took over an hour to pick us up from the airport. the hotel is listed as "close" to MIA, its a half hour away with out traffic. the "room service" restaurant was totally unacceptable, it took almost an hour and a half for a cold burger and fries. they advertised full hot breakfast with your stay and it was barely a continental buffet. the airport shuttle doesn't start until 3pm, so your out of luck if you have an early flight. and still, i had to remind the receptionist at 3:10pm that we were waiting for the shuttle, which didn't arrive until 3:20pm. i have told my colleagues and we have decided to never stay there in the future.