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Dear Gentle, Hotel.com This is our second letter to you Please find below three confirmations for the same reservation which we received and the reservation number of hotel.com and the confirmation from the hotel is attached. 1) The first confirmation from Kayak 2) The second confirmation from Hotel.com 3) The third confirmation from the hotel in Dubai - United Arab Emirates --- confirmed to us in written that the reservation is available. Hope to receive from you soon. ------------- To : Hotel.Com To : KAYAK Expedia URGENT -- URGENT -- URGENT DEAR GENTLE, We done the below reservation throw your site - One bedroom ocean suite - in Jumeirah Mina A Salam – Madinat Jumeirah - Dubai – United Arab Emirates check in 26th Oct. 2017 - check out 28th Oct. 2017 - and you deducted the full amount $4388.9 from our credit card - and we received a confirmation from Jumeirah Mina A Salam – Madinat Jumeirah – Dubai for our reservation under the reference number 68947233 and we spoke to the hotel and they confirmed to us by phone that the reservation is available and confirmed. The reservation under the name of our group of companies chairman - Mr. Mahmoud M Al-Toukhi. Unfortunately today when they reached the hotel they found no reservation in Jumeirah Mina A Salam – Madinat Jumeirah without any reason – and they took the guests to another hotel without any apologizing or anything in written for changing the hotel. The guests available in Dubai to attend a marriage party in Jumeirah Mina A Salam – Madinat Jumeirah and would like to stay in the same hotel and for that we done the reservation and paid a big amount for one room $4389.9 and changing the hotel is not acceptable by any way for us, but now we are using the new room because we have no other choice. And the hotel not the same and the location. Now, we are putting the matter under your hand in order to return all the amount to our credit card account because we not found what you deducted the amount for. We are waiting to hear from you as soon as possible otherwise we will arise a claim and announce in the media about this problem and explain what happened with us.
I WOULD LIKE TO MAKE A CLAIM AND REFUND MY MONEY BECAUSE WE NOT FOUND THE ROOM AND OUR RESERVATION ALREADY SOLD TO SOMEONE ELSE.
The beach and the wonderful breakfast
Check out and check in not enough counter and process slow.
Situated in Dubai, Jumeirah Mina A'Salam is a short walk from Wild Wadi Water Park and features a private beach, free Wi-Fi and an indoor pool. It also offers a sauna, a rooftop terrace and outdoor tennis courts.
A wide range of premium services are available for guests of Jumeirah Mina A'Salam, such as valet parking, 24-hour room service and an express check-in and check-out feature. It provides a beauty centre and a Turkish steam bath, as well as squash courts. The resort also offers a well-equipped gym.
Every contemporary room at the resort provides a mini bar and all the essentials for a comfortable stay. Each have a living area and a range of entertainment options, such as movies-on-demand.
Jumeirah Mina A'Salam has its own on-site restaurant, ideal for those who prefer to dine in. In the evening, those staying at the property are welcome to relax with a beverage in the on-site bar. A wide choice of dining options are also available nearby.
Dubai International Airport is less than a 35-minute drive from the resort. Mall of the Emirates (Dubai Metro) and Sharaf DG (Dubai Metro) are within a half-an-hour walk.
based on 1,305 reviews
Policies vary by room type and provider.
Jumeirah Mina A Salam is located at Jumeirah Road, 11.3 km from the center of Dubai. Souq Madinat Jumeirah is the closest landmark to Jumeirah Mina A Salam.
Check-in time is 15:00 and check-out time is 12:00 at Jumeirah Mina A Salam.
Yes, Jumeirah Mina A Salam offers free Wi-Fi.
Yes, Jumeirah Mina A Salam offers free parking.
No, Jumeirah Mina A Salam does not offer free airport shuttle service.
Jumeirah Mina A Salam is 22.2 km from Dubai Intl. Jumeirah Mina A Salam is 26.5 km from Dubai Al Maktoum Intl.
Yes, Jumeirah Mina A Salam has a pool onsite.