Value for money
Distance to city center
|Durban King Shaka Intl|
Distance to airport
|"Very competent; friendly ; helpful staff!"||(in 51 reviews)|
|"The breakfast was really amazing."||(in 22 reviews)|
|"Very clean and spacious rooms."||(in 12 reviews)|
|"Worst hotel stay ever."||(in 19 reviews)|
|"Worst hotel stay ever."||(in 19 reviews)|
|"More channels on the Tv."||(in 5 reviews)|
|staff was friendly||in 135 reviews|
|great location||in 122 reviews|
|great hotel||in 70 reviews|
|worst hotel||in 68 reviews|
|complimentary breakfast||in 66 reviews|
|gateway shopping||in 44 reviews|
|shopping mall||in 38 reviews|
|service was good||in 31 reviews|
|clean room||in 30 reviews|
|reception||in 28 reviews|
|parking was not included||in 27 reviews|
|hotel is a bit awkward||in 20 reviews|
|took a long time||in 19 reviews|
|fridge in the room||in 18 reviews|
|tv channels||in 16 reviews|
|comfortable bed||in 13 reviews|
|good value||in 10 reviews|
|reconfigured||in 2 reviews|
centally located. near gateway( wife loved location)
Close proximity to the Gateway
For some reason I found the staff a bit rude at check-in. All my details were completely misspelled on the registration card. I also didnt like the fact that they charged my credit card shorlty after my booking was made, considering that I had a flexible rate and could still cancel it.
Staff handled problems encountered correctly. We were moved to a different room due to airconditioning problem and we were not charged for the substantial upgrade implied in the moving of the room.
Airconditioning was not working satisfactory at all times, which resulted in being moved to a different room. Airconditioning gave problems one night in the new room as well. The new room had problems with the drainage of the main shower. This took more than 24 hours to fix. There was no hairdryer, which was promptly fixed by the chamber maid. The mini-bar was not stocked. It was explained that the tower room where we were moved to was marketed as an appartment and not as a suite. However in my opinion there is no way that the price level at which the tower room is marketed warrants not stocking the mini-bar. None of this is mentioned as a complaint, staff handled/solved all problems correctly. It reflect on the state of the hotel systems.
The rooms are good and the staff have positive and helpful attitude.
Efficiency of check out was poor. The front office staff did not a float to refund the balance of cash deposit I had made at check in and kept me waiting so that I almost missed my flight. They eventually paid me from their own money which is not appropraite for a hotel of this standing
The access from the freeway as well as onto the premises is great. The rooms are fantastic and comfortable.
I feel you should look at the cost of the breakfast, I think it is a bit high.
the proffesionalism and friendly staff, make you feel important
The buffet in the evenings were really great and good value for money.
The breakfast was good, but when it was busy the facility became very chaotic and staff did not seem to cope with the high volumes.
Additional fee for parking your car when there is no where else to park you car.
the satff are all very friendly and willing to assist with all queries. the hotel is well positioned for easy access to shops, golf courses, the beach and motorways.
how early the staff start working on maintenance,8am to be drilling????
Clean and airy.
Make access to internet part of the complimenary services.
It’s always summer at Protea Hotel Fire & Ice! by Marriott Durban uMhlanga Ridge! Just a short drive from Moses Mabhida Stadium and sunny uMhlanga Beach, north of Durban – you won’t have to go far to feel the sand between your toes and the ocean breeze on your skin. Our 60s surf inspired hotel with its nostalgic undertones makes for an idyllic uMhlanga escape. The sun-drenched deck area is the ultimate hot spot to meet up and chill out. Our trendy restaurant, serves up delicious dishes for breakfast, lunch and dinner – not to mention killer cocktails and coffees. Bright, breezy and ultra-modern rooms are ideal for unwinding after a big day out, while complimentary uncapped Wi-Fi keeps you connected. Get down to business in our versatile meeting and event venues perfectly catered by our switched-on team. The hotel is just a few steps away from the buzzing Gateway Theatre of Shopping with its range of retail outlets and entertainment areas. Stay fit in our gym and refresh in our sparkling pool.
based on 652 reviews
Value for money
Policies vary by room type and provider.
Guests with existing Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. For guests making new reservations at Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, reservations may be changed or canceled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge is located at 14 Palm Boulevard, Umhlanga Ridge, 1.9 km from the center of Umhlanga. Gateway Shopping Centre is the closest landmark to Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge.
Check-in time is 14:00 and check-out time is 11:00 at Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge.
Yes, Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge offers free Wi-Fi.
No, Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge does not offer free parking.
No, Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge does not offer free airport shuttle service.
Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge is 5.3 km from Durban Virginia. Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge is 13.8 km from Durban King Shaka Intl.
No, pets are not allowed at Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge.
Yes, Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge has a pool onsite.