Cons (-) absolutely awful and rude front desk service. the coldest people i encountered the entire trip and overall for a long long time.
5 stars
Xelena Hotel & Suites
René Favaloro, 3500 El Calafate, Santa Cruz, Argentina
El Calafate, Argentina
See location+54 114 328 1340Official websitePhotos of Xelena Hotel & Suites
Overview
Luxury hotel with a full-service spa and a fitness center This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas is provided, as well as free self parking, a free shopping center shuttle, and a free manager's reception. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Xelena Hotel & Suites offers 100 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. LED televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and bidets. This El Calafate hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily. Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center. Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.
Latest deals for Xelena Hotel & Suites
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including VAT but not including other taxes and fees.
Amenities at Xelena Hotel & Suites
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
Bathroom
- Hairdryer
- Public bath
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Additional bathroom
- Additional toilet
- Bidet
- Spa bath
- Toilet
- Toilet paper
- Toothbrush
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Towels
- Shampoo
- Adapter
- Body soap
- Conditioner
Dining
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Coffee machine
- Dining area
- Dining table
General
- Family rooms
- Hardwood or parquet floors
- Interconnected room(s) available
- Lake view
- Lockers
- Storage available
- Seating area
- Sofa
- Soundproof rooms
- Telephone
- City view
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
- Safety deposit box
Accessibility and suitability
- Entire unit located on ground floor
- Hypoallergenic pillow
- No smoking
- Non-feather pillow
- Private entrance
- Increased accessibility
- Elevator
- Accessible by elevator
- Allergy-free room
- Upper floors accessible by elevator
Pool and spa
- Heated pool
- Spa
- Hot tub
- Indoor pool
- Pool with a view
- Spa and wellness center
- Massage
- Sauna
Things to do
- Gift shop
- Casino
- Board games/puzzles
- Game room
- Golf
- Pool table
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Shared lounge/TV area
- TV
Outdoor
- Garden
- Terrace/Patio
- Grill
- Balcony
Parking and transportation
- Free parking
- Private parking
- Shuttle service (free)
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Bedroom
- Extra-long beds (> 2 meters)
- Socket near the bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
Fitness
- Fitness center
Reviews of Xelena Hotel & Suites
8.5
Very good
1011 verified ratings
Wonderful
613
Very good
174
Good
92
Okay
36
Fair
32
Mediocre
18
Poor
46
Summary of reviews
Guests say
Guests have expressed significant dissatisfaction with the service, describing it as rude and unhelpful. Many reviews also mention that the hotel does not meet the expectations of a five-star establishment, particularly regarding value for price. However, the location and some amenities, such as the pool and views, received positive remarks.AI-Generated from customer reviews
Sort by:Most recent
Score by provider
8.5 out of 10
573 reviews
9.5 out of 10
1 review
6.6 out of 10
2 reviews
All reviews
Pros (+) The indoor-outdoor pool is very cool. The breakfast is pretty good, and you can even order a lunch to go (have to do it the night before) if you're taking a trip that day, which is a very nice feature. You also get a welcome drink when you check in.
Cons (-) For a "deluxe suite" the rooms are average. The location isn't great, but the hotel shuttle is very dependable. If you take the bus from the airport, you'll be one of the last dropped off (and one of the first picked up on your way back). On the plus side, if you're heading to the glacier, you're be one of the last on and first off.
Location
René Favaloro, 3500 El Calafate, Santa Cruz
What's nearby
- Laguna Nimez2.6 km
- El Calafate Regional Museum2.8 km
- Calafate Mountain Park2.8 km
- Nimez Lagoon2.9 km
- Glaciarium3 km
- Isla Solitaria3.8 km
- Estancia 25 de Mayo3.9 km
- Walichu Caves8.5 km
- Los Glaciares National Park65.8 km
- Estancia Cristina72 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Xelena Hotel & Suites
Price per night. Prices are not fixed and may vary with time.
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Average nightly price
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See most recommended stays in El CalafateGood to know
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
7.7 | 2.0 km | El Calafate | 18.5 km |
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