Galveston resorts

Cons: There is new mgt. and it is run very "strict"; especially in the pool area. My husband purchased an umbrella to set up close to our chairs and put it up; after an just half an hour we were told to take it down. They also have a pool bar; and a really cool sitting area besides the pool…it's not at the bar, but away from it. They used to allow you with your child; well now it's only an "adult area". This is discouraging as some parents like to enjoy a cocktail and be able to watch your child play.

Cons: No refrigerators in the room

Cons: Very concerned with the overall safety of the hotel. During our stay, someone was able to gain access to our hotel room at 5:30am in the morning. We caught the individual off guard by waking up, and immediately called the hotel staff. After calling twice, our call was finally answered and we received a vague response. We inquired around the issue upon check-out, but received no information. The hotel was lovely, but I do not know if I can recommend the San Luis after this disregard for client's safety.

Cons: I did not get the room I had reserved a month ahead . They gave me a room with 2 small beds and a couch for the same price . We were told they would bring sheets and pillows so I could sleep on the couch . We rang the service desk but could not get an answer . The wife went down to the desk and the guy was just sitting there while the phones were ringing . He gave us a hard time about getting the sheets and pillows but after about a hour they finally brought them . 1 elevator was down so we used the stairs with a ton of other people . There was what I believe was mold on the stairs and handrails . All the ladies using it were pretty grossed out . I don"t think they should have the rating they have if this is the norm . I used the same hotel many years ago and this was a letdown to me and my family .

Cons: Normally the check in process is 100% smooth. The one time I decided to do something special for my fiancé and upgraded to a club 10 room , I was met with hostility and a very unsatisfactory check in process. We will still continue to visit, but in the future hope to have a better time. My fiancé enjoyed the visit, I on the other hand felt short changed.

Cons: The long wait to talk to someone at the front desk every time.

Cons: Room service charging $4 per bottle of water is absurd. I understand a need for profit but since one bottle is less than 10 cents at any local store (when bought in a bundle) this seems just plain wrong. Valet should be included in the room charge especially when your guest is on crutches, although I never asked, it would have been nice for them to waive that charge.

Cons: We happened to get a room with no hair dryer, but I'm sure they will take care of that.

Cons: He air condition was super loud and could not sleep. There were roaches in our room.

Cons: 1. Check in was unpleasant, I felt second rate since we didn't book thru the hotel. We were reminded of this several time.."if you would have booked thru us..." 2. We couldn't check in until 4 pm, even thought the place was very much unoccupied (you can tell, the parking lots were very free) 3. The Steakhouse was expensive, and the steak was the chewiest thing I've ever had. The service was REALLY slow.

Cons: Bed was extremely uncomfortable and room was not clean and had damp musty odor. Had to call desk to have room cleaned after our room was skipped. Had to call again to have sheets and towels delivered. Lots of young staff but no supervisors to handle problems were available. Pool was small and dirty. High Price doesn't not mean better service. Stay somewhere else!!!

Cons: No makeup mirror in bathroom, additional counter space in bathroom. Very nice but expensive.

Cons: The biggest downer was the air conditioning in the room. It worked poorly and leaked on the tile floor. Maintenance came twice to work on it and brought us a fan. Sleeping the first night was uncomfortable. The room was dated, in desperate need of a remodel. Bathroom was dingy with burned out lightbulb, nasty floor and silvering mirror.

Cons: Floor

Cons: The room was perfectly acceptable, but unremarkable. It was well-kept enough, and the decor was modern. But the rooms showed its age in the ceiling and walls. Although huge, the room was not well-designed. There was only a single hook in the bathroom and no towel bar of any sort. The appointments looked as though they belonged in a smaller room. For the steep price, I expected more of the room.

Cons: No air conditioner first night

Cons: The self-parking lot and rear entrance

Cons: What I didn't like had more to do with the Kayak.com website than the San Luis Resort. The Kayak.com site room description says the resort has Tempur-Pedic beds, which it does not! After checking, the resort website does not state that, it says "Air Mattress" available. This confusion is on Kayak.com and their site description. The beds ended up being acceptable so no harm, but Kayak needs to correct their site!

Cons: Kayak over sold and caused us to waited an extended period of time while the staff had to frantically move people around in Oder to give the correct room, like we booked, since we had two young children. I tried calling the kayak help line but the help desk personnel were hard to understand, that only added to the frustration since we had just drove 5 hours to the site

Cons: For the price, there aren't many included amenities. Even use of the gym is an extra charge! There are other hotels on the seawall with a view of the Gulf...

Cons: My reservation was for a king size room. I was given two double beds and manager claimed it was your fault. They were sold out when you sold me the room.

Cons: the terrible customer surface. the unsafe overly heated rooms for our children. the fact that I still have not received a call back from jake the manager since the night we arrived. we were verbally promised a comp but this has not occurred. our dozens of calls have not been returned

Cons: The staff at the front desk were not the friendliest. Very short and easily irritated. There is a resort tax/fee on almost every purchase. Also the snacks that they mention on the VIP levels are merely bottled water and candy. The breakfast is muffins and coffee. Not really a balance for the buck.

Cons: Was not impressed with the company i rented the condo from. The code information to receive the key was incorrect, only 2 wristbands in the room vs the 4 that was supposed to be received and the AC was broken. It was 75 in the room.

Cons: Didn't stay