Pros (+) Location
Cons (-) The bed linens are filthy. There were even nasty sweat marks on pillow cases. Housekeeping came and appeared aware that sheets have not been changed. I will never stay in this hotel again.
4 stars
Jen Penang Georgetown By Shangri-La
Photos of Jen Penang Georgetown By Shangri-La
Overview
This comfortable hotel in George Town offers complimentary wireless internet, as well as a hair salon and a beach shuttle service. It also provides a sauna, massage services and a limousine service.
Just a minute away from Komtar, this 4-star hotel has a swimming pool. There is also free public parking on site for guests with a car. Those staying at the property can also appreciate city views from the in-house fitness centre.
The rooms offer tea and coffee making facilities, an in-room safe and a refrigerator. They all have a telephone, ironing facilities and a desk.
During their stay at JEN Penang Georgetown by Shangri-La, guests can enjoy a meal at Café Jen, which offers a menu including international and Asian specialties. In the evening, guests are able to relax in the lounge bar. For guests spending the day out, the hotel provides packed lunches if required.
Penang International Airport is around a 25-minute car ride from JEN Penang Georgetown by Shangri-La and Penang Ferry Terminal is within walking distance. Guests can also visit Khoo Kongsi and Arulmigu Sri Mahamariamman Temple.
Latest deals for Jen Penang Georgetown By Shangri-La
Amenities at Jen Penang Georgetown By Shangri-La
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
Services and conveniences
- Business center
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Smoking rooms available
- Safety deposit box
- Bottle of water
General
- Window
- Executive lounge access
- Family rooms
- Garden view
- Hardwood or parquet floors
- Interconnected room(s) available
- Landmark view
- Storage available
- Seating area
- Slippers
- Sofa
- Soundproofing
- Telephone
- City view
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Internet (surcharge)
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Bathroom
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Additional bathroom
- Additional toilet
- Bidet
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Dining
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Continental breakfast
- Food can be delivered to guest accommodation
- Snack bar
- Breakfast in the room
- Vending machine (drinks)
- Vending machine (snacks)
- Dining table
Kitchen
- Electric kettle
- Kitchenware
- Kitchen
- Kitchenette
- Dishwasher
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Dining area
Accessibility and suitability
- Entire unit wheelchair accessible
- No smoking
- Non-feather pillow
- Designated smoking area
- Increased accessibility
- Roll-in shower
- Accessible by elevator
- Upper floors accessible by elevator
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
- Tumble dryer
- Washing machine
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Indoor play area
- Children's high chair
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Clothes rack
- Wardrobe or closet
Pool and spa
- Outdoor pool
- Pool towels
- Spa and wellness center
- Sauna
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Radio
- TV
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Long-term parking (surcharge)
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Things to do
- Beauty salon
- Table tennis
- Pool table
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Garden
Fitness
- Fitness center
Reviews of Jen Penang Georgetown By Shangri-La
8.4
Very good
3260 verified ratings
Wonderful
1753
Very good
716
Good
491
Okay
127
Fair
98
Mediocre
38
Poor
38
Summary of reviews
Guests say
Overall, guests appreciated the hotel’s excellent location, being close to various attractions, street food options, and shopping malls. The service was generally friendly and accommodating, which contributed to a positive experience. However, many guests expressed concerns regarding cleanliness, particularly with bed linens not being changed frequently. The value for the price was also questioned, as some felt the cost was high relative to the experience, especially regarding breakfast options and amenities.AI-Generated from customer reviews
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Score by provider
8.3 out of 10
24 reviews
7.9 out of 10
2 reviews
All reviews
Pros (+) Executive suit, supportive staff, breakfast and the serving staff
Cons (-) Lifts - non operative and took long time.
Location
Magazine Road, George Town 10300
What's nearby
- KOMTAR Tower138 m
- Khoo Kongsi Temple0.8 km
- Batik Painting Museum Penang0.8 km
- Arulmigu Sri Mahamariamman Temple1 km
- Cheong Fatt Tze Mansion1 km
- Pinang Peranakan Mansion1.3 km
- Penang Ferry Terminal1.4 km
- Penang Jetty1.5 km
- Penang City Hall1.6 km
- Fort Cornwallis1.7 km
- Stadium Bandaraya Pulau Pinang1.7 km
- Gurney Drive3.1 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Jen Penang Georgetown By Shangri-La
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Jen Penang Georgetown By Shangri-La
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in George TownGood to know
Value for money | 8.2 |
|---|---|
Distance to city center | 0.5 km |
Nearest Airport | Penang Intl |
Distance to airport | 14.2 km |