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Value for money
Distance to city center
|Ho Chi Minh City|
Distance to airport
|"Spacious Helpful staff."||(in 16 reviews)|
|"Spacious room and lovely staff"||(in 14 reviews)|
|"Very nice room with an amazing view."||(in 4 reviews)|
|"some case with room service"||(in 3 reviews)|
|"A bit old furniture so a bit of renovation is rrquired"||(in 2 reviews)|
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Hotel was old and run down - poorly staffed and rooms were poorly maintained
Young Men Christian Association Hostel for Boys!!!
Overall, I have been staying in hotels on business and leisure trips for over 20 years, I have never ever felt so unwelcome as this stay in Sheraton made me feel. To top it all, the manner was unapologetic, rude and ruthless. Some examples below: 1. Staff failed to look me up for the SPG membership, in spite of me being the member. 2. Why did you book for 2 people, who is the second person, tell me the name of your girlfriend, a Vietnamese girl can't be your guest. They kept interrogation about the identity of my girlfriend even when I explained that I am not sure if my girlfriend may want to stay while checking in. They kept insisting that I share the personal information about the girlfriend, breach of PII law in western countries. My lady Vietnamese guests were extremely uncomfortable in coming anywhere near the hotel due to the notoriety in treating them badly by the hotel management staff. 3. Guest Relation Manager and Hotel Director took no action, courtesy upgrade or any other offer when the abuse, discomfort and experience related issues were brought to the attention of the staff in-spite of clearly indicating no intention to break local laws. Was made to feel like a criminal. Even when reminded that I was there customer and am having a bad experience, they asked me to feel free to report whatever I feel in the review and they will not amend or change any of the experience. When asked if I can cancel the booking, they said yes for the full fee, so practically I had no choice but to suffer the stay. 4. Internet is around $17 USD per day if it isn't part of the room rate. If you happened to overlook the internet part, hotel wants you to come down to the sitting area with limited seats to use free wifi. In the day and age of personal devise usage, really sorry to see the over the top internet charges. 5. Very limited western choices for breakfast, breakfast choices not worth the cost. They have a special sitting area for single guests, staff insists that single guests are confined to the designated single guests section. 6. They have a standard procedure for single guests, after 8 pm, they have an escort lady to drop you to the elevator so you can have no guest with you when you go to bed :)
Helpfulness of the concierge. Convenient location to interesting sights. Outstanding breakfast. Live music in the lobby. Quiet.
Sheraton Saigon Hotel & Towers is conveniently situated for sightseeing in District 1, with Saigon River only a few minutes away and Ho Chi Minh City Hall a short stroll away. Some of the facilities provided at this 5-star hotel include a rooftop terrace with city views.
Guests staying at Sheraton Saigon Hotel & Towers can enjoy taking a dip in the outdoor pool, working out in the fitness centre or unwinding with a drink at the on site bar. Relaxation options include a sauna, a Jacuzzi and a beauty centre. Also on offer to guests are 24-hour room service, a coffee bar and a ballroom.
The stylish rooms are air conditioned and include a spa bath, a mini bar and a kitchenette. All provide a refrigerator, wireless internet access and movies-on-demand.
Sheraton Saigon Hotel & Towers has a restaurant serving Asian and Chinese meals, and there is also a chic café. Alternatively, there are plenty of other dining options in the local area.
The hotel is within a short walk of Ho Chi Minh City Museum and Saigon Notre-Dame Basilica. Guests can also visit Reunification Palace and Ben Thanh Market.
based on 164 reviews
Value for money
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Most Popular Landmarks
- Dong Khoi 59 m
- Saigon Opera House 131 m
- Bitexco Financial Tower 0.4 km
- Saigon Skydeck 0.4 km
- Saigon Central Post Office 0.6 km
- Saigon Notre-Dame Basilica 0.7 km