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Distance to airport
|"The staff was friendly and attentive."||(in 12 reviews)|
|"Clean room, service also good!"||(in 4 reviews)|
|"It was close to airport."||(in 12 reviews)|
|"There is no store around the hotel."||(in 6 reviews)|
|"Room ok. Staff manager rude unhelpful disconnected my phone call to her twice!"||(in 11 reviews)|
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The water in the shower was hot.
Where to start.... they only have King or Full size beds and the full size beds are not comfortable at all. We arrived to check in at 10PM and asked for a crib for our room. When we got to the room it was extremely hot, so we turned the AC on right away. We waited over 30 minutes for the crib. The room never cooled off so I called from desk. They said that they had to reset something around 10:30PM and it would take 45 minutes to cool the room down. An hour and a half later the room still wasn’t cool at all. I then callEd the front desk again, they said they could give another room but it would also take 45 minutes to cool it off, so we stayed. The next day as we checked out, I asked to speak to the hotel manager. She came out in blue jeans and look more it the manager of a 7/11. She told me that the AC went out the day before and their engineers couldn’t fix it. They wouldn’t they tell you their AC wasn’t working when you checked in??? It’s Texas in August! The pool was also a disappointment. Our son loves to swim so we got up the next day and took him to swim. He 8 and like most 8 years old boys get dirty and would rather stink then take a shower. He said the pool was too dirty to swim in! If an 8 year old boy tells you a pool is too dirty to swim in, it’s pretty bad. The manager told me that they didn’t have anybody to clean it that day. This hotel should not be called a Sheraton at all. It should be more like the Econolodge. Hands down the worse hotel experience my family has had. We are blessed to travel a lot and we always try and pick a nice Hotel chain. Our family expected a lot more from Sheraton.
Thought it was closer to the airport
After a period of great confusion the reception proved very helpful
The confusion was due tto the fact that the booking by booking.com had simply not been recorded !
Service was good
Situated off Highway 114, Sheraton DFW Airport Hotel provides easy access to Dallas/Fort Worth Airport. The hotel features over 300 spacious guest rooms and suites, equipped with coffee/tea making facilities, blackout drapes, air conditioning, and flat-screen TVs with cable channels. Guests can stay on task with ergonomic works stations and Wi-Fi. The hotel also offers club-level accommodations, featuring added space, exclusive club-lounge access, and sofa beds.
Dining services at the hotel include a breakfast buffet that features continental and full American dishes. Visitors can grab quick snacks at the convenience store or enjoy southwestern cuisine and shareable plates at Whiskey Tango. The hotel also provides 24-hour room service and is located close to several nearby restaurants, such as Denny’s, Cavalli Pizza, and Pappadeaux Seafood Kitchen.
Hotel amenities include a fully equipped gym that’s open all around the clock and a sparkling outdoor pool where guests can sunbathe or enjoy a dip. The hotel offers 48,221 sq ft of flexible event space with 23 event rooms and an expansive grand ballroom that houses up to 1300 guests. Other amenities include a 24-hour front desk, car rental, mobility accessible rooms, and safety deposit boxes (available at the front desk).
A suitable pick for frequent flyers, the hotel is located within 6 miles of MacArthur Park and the Irving Convention Center. It’s also situated roughly 5.5 miles from SEA LIFE Grapevine Aquarium and 5.7 miles from Legoland Discovery Center. The hotel also provides free shuttles to the airport, which is situated less than 9 minutes away.
based on 312 reviews
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Most Popular Landmarks
- National Scouting Museum 4.6 km
- Las Colinas Symphony Orchestra 4.6 km
- DFW Founders' Plaza 4.8 km
- Las Colinas Medical Center 4.9 km
- Irving Convention Center at Las Colinas 7.2 km
- Four Seasons Resort and Club Dallas at Las Colinas 7.5 km