Hotel Vicenza

Some of staff were very friendly, smiling and helpful. I felt from them real service-orientation.

Some staff members have a hard time to smile, many cannot speak English. Rooms are very small.

I stayed in this hotel for 4 night, one night on my own and 3 nights with brother and sister, everyone rude in this hotel, your friend can't come evern to hotel lobby! Breakfast was poor and I found hair in my food, when I told them they didn't even said sorry!!! They said there is an free internet but there is no good connection so you can't do anything with and when I come to reception they said there is paid one which was 3 euro for half an hour but it was exectly the same and they didn't give my money back or say anything!! Th ere was nothing 4 star in this hotel! I will not recommend to anyone!

Good service from the man in the reception who spoke English - really serviceminded and helpful. Clean rooms, comfortable beds.

It was very bad that almost none of the staff spoke english. It was impossible to communincate to the waiters in the breakfast restaurant. The food supposed to be warm at breakfast, was at 07.20 hrs cold. Not good. And I wpuld really have liked fresh juice for breakfast- that would get you happier guests.

Rooms were comfortable,and clean.Staff were helpfull.

Gym was too small,with no air con.Couldnt take bottle of water to outdoor pool,had to buy it at pool bar,which was more than double the price.