Ramada Plaza by Wyndham Istanbul City Center

Unfriendly staff & policies

We were in the hotel about 9:30. We have a 14 months old infant , He was very restless and tired. We were tired too.We asked the reception to give us a room. They told us they are cleaning the room & will give it about 11 & 12 . We went out for breakfast and returned about 11:30. They told us the room is not ready yet. All the time baby was crying and restless. At last they gave the keys about 14:10. We have traveled a lot and have experienced many hotels around the world,but never seen such a unprofessional treatment. The room was very noisy & locked !! Never seen such a thing before. Feeling that I am in a jail room, not a king room . While checking out the receptionist asked me to pay 155 tl extra for my daughter, who is 13. I told him you should tell me while checking in, also she was sleeping on the sofa, without any room service. As a tour guide, Hotel Ramada just has a big building with a poor service, I do not recommend it at all.

Room service, reception, lift was at first floor, so it was difficult for us with an infant .

Good central location and convenient basic breakfast included in package. Windows with excellent isolation for street noise.

Lights in room too low. (no actual ceiling light to brighten the room)

Nothing

i would say thanks to ms pinar mahmutoglu guest relations executive to do confirm and boarding for our tickets so thanks ms pinar

no lobby and swimming pool