Aloft BWI Baltimore Washington International Airport

Facility is quite old $ tired. Various things were missing or didn't work. Location is isolated, not close to many restaurants or shops. Staff did all they could to make up for facility shortcomings.

The bar

Room was dirty staff unprofessional

No towels

There were no towels in my room. I called 4 times to ask for towels and got no answer.

The design of the hotel is interesting, stylish, and modern. The room had a comfortable size with a nice high ceiling and modern furniture. The bed was comfortable (not too soft), and the bathroom of appropriate size and design.

I had a room at the second floor with constant food smell, and some annoying, repeating noise from some equipment (elevator?). The reception staff was too sluggish (although friendly) for my taste. The bar is openly integrated in the large reception area and was extremely noisy with a TV blaring and people shooting. This was extremely disturbing during checking and any other time I had to pass through reception. Considering the level of the hotel, I would have expected some quality of the products offered at the bar, but the only red wine available was of low q and horrible in taste. No match between hotel style and the drinks offered. The location is far from any reasonable restaurant, and the hotel does not offer any acceptable food.

I loved the liveliness of the lobby. The staff was good and the atmosphere was fun!

They didn't have our reservation --but, were great about honoring our reservation printed out from your website.