Holiday Inn Ocean City

Staff not overly friendly or helpful...an ok stay with beach access...

The location, beach access and kitchenette.

Some of the staff greeted us with a grunt and no eye contact. Almost annoyed that we asked a question! On check out a staff member had be sign an account which was not mine, for more than double the amount! I asked her to please check with the guest before handing them the incorrect paper work. I asked her to tear up the incorrect signed bill...she looked at me like I was the crazy one!!!???? That said, some of the younger staff member seemed a little more friendly and approachable.

Location

Needs remodeling

Planned on staying again but after checkout experi

Outdoor pool area and location are the only reason I would ever come back

Paid close to $900 to be a guest Memorial Day weekend (Thursday-Monday) and did not arrive until 4:00 Monday morning so one day i essentially did not use the room and 1 out of the 2 or 3 days I only received house keeping. The other days all that was done was a change of the towels. Bed linens were never changed (makeup on pillow case still), beds were never made, toilet paper was never changed when empty and room looked atrocious. When this was brought up to the front desk on Sunday it was around 6 when I had just gotten back for the day and at that point my guest and I wanted to unwind before we went out so for house keeping to come up was pointless. The following day when I checked out I was told by management there was nothing he could do because I booked through a third party, however when I contacted the third party who contacted the manager I received a 50 dollar refund. 900 dollars was spent and I only received 50 dollars back when it my opinion not everything I paid for was included. I don't follow especially since one of the days I had reserved the room I never even used it! Not to mention the coffee pot was broken and it took 12 hours for us to receive a new one. Our refrigerator leaked which we did not notice until Sunday night when we got back from being out, but had house keeping actually cleaned maybe it would have been seen before. Prior to all of this I had planned on staying at this location again but after my experience and my experience when I expressed how unsatissfied I was, I'm not so sure. I would rather give another hotel my business in hopes that I am treated the way a guest should be. I go to school for hospitality management so these scenarios or ones similar to these are all things students are taught and how to hand as a means of avoiding the non return guest.