Value for money
Distance to city center
|Phoenix Sky Harbor Intl|
Distance to airport
|"Architectural delight and beautiful grounds."||(in 14 reviews)|
|"Beautiful historic property with lots of history!"||(in 3 reviews)|
|"The beds were comfortable and relaxing."||(in 4 reviews)|
|"Too bad was a great hotel"||(in 9 reviews)|
|"They double charged my room."||(in 14 reviews)|
|"Food was so-so and expensive"||(in 5 reviews)|
|staff was very friendly||in 74 reviews|
|nice room||in 67 reviews|
|great hotel||in 38 reviews|
|service very good||in 26 reviews|
|great food||in 23 reviews|
|pool area||in 19 reviews|
|beautiful grounds||in 17 reviews|
|parking too far||in 13 reviews|
|great views of the mountains||in 9 reviews|
|door to the shower||in 8 reviews|
|resort fee||in 7 reviews|
|comfortable beds||in 6 reviews|
|lobby is beautiful||in 6 reviews|
|wright||in 6 reviews|
|alberts||in 4 reviews|
|elevators should be working||in 4 reviews|
|free upgrade||in 4 reviews|
|kid friendly||in 4 reviews|
|water slide||in 4 reviews|
|years ago||in 4 reviews|
|beautiful historic||in 3 reviews|
|clean the room||in 2 reviews|
|frank lloyd||in 2 reviews|
|main entrance||in 2 reviews|
Beautiful architecture and design elements of a Frank Lloyd Wright associate. Beautiful pools and eight of them. Good service.
Can be expensive. Self parking- quite a distance away.
Not what I would expect
The location was great. Staff were very friendly.
Garden room had a single window unit type AC that did not sufficiently cool the room. Hotel is currently under construction, which makes it very hard to get around. I found bits of cracker on the floor around my bed upon check in, but was too tired to deal with it at the time. The matress in my room felt old and sagged on one side. The pool bar closed at 5. The famous Catalina pool has many broken tiles. I was promised an emailed receipt at checkout, and have yet to receive it. I've made two calls to their accounting department and they have not returned my call.
My room was nicely renovated but bathroom much to small. The shower when in use would soak the bathroom floor. The property is getting tired looking, time for a face lift. I returned after 10 years and was disappointed to find gym still to small, spa uninspiring, exercise studio and bike/tennis area a throw back to 1980. I would return to the front portico each morning from a long run and was never greeted by bell staff or offered bottled water as i stood there recovering from the run and sweating from the desert heat. I have become so accustomed to being greeted by staff with bottled water and towel upon returning from jogging at all great hotels that i really resented having to ask for it. The main lobby is beautiful and I enjoyed evening cocktails on the patio adjacent to the lobby. The bar staff was lovely. Lunch and breakfast in Frank and Albert's was painful to endure. Breakfast was so delayed with mistakes to the order and lunch was mediocre. The cafe also disappointed. One meal at each was one too many. Best meals were all off property. My daughter and I walked thru the shops and found once again we were back in the 80's. We love to shop so it was hard to believe there was almost next to nothing to buy. Housekeeping was a bit lacking of management, it seemed. Dirty dessert dishes lingered in my room for two days. The Scottsdale - Phoenix area has so many fabulous resorts, it's to bad The Biltmore doesn't seem to be one of them anymore.
Amazing Anniversary Destination
We celebrated our anniversary and were upgraded to a beautiful suite, and the front desk staff sent a beverage, chocolates and fruit to our room when they learned. Loved the room, the grounds are amazing and enjoyed the amazing amenities. We're planning to return every year.
It's the little details that make a five star prop
Mountain biking and guide (Chip) were excellent. Wright's was outstanding dining all around. Food, service, presentation, ambiance, price. If the entire resort were run like Wrights, this would be a five star resort. Spa services, attendants were great. Megan O. at the front desk was very friendly and helpful. The lobby is beautiful. A Maintanence engineering employee whose name I did not get. The bicycle room service provided a bit of whimsy and were a delight to watch them ride through the resort. The swim up bar is a nice touch, but perhaps should not be immediately next to the kids water slide.
Was billed as a five star resort when I booked it. Don't get me wrong, this is a nice place with a lot of history. However, a five star resort implies attention to little details that separate you from other resorts. Those little details were missing. While I understand the main entrance is under renovation, the concrete blocks holding down the umbrellas for the valets looked cheap and haphazard. Not a good first impression. Upon arrival, no one offered to help with my bags, merely pointing me to the direction of the temporary main entrance. At that entrance, there is a small lip in the doorway, making it difficult to maneuver a roller bag. While the front desk did ask if I needed assistance with my bags, no bellhops were around if I did, and given the room location, they should have been more readily available, as my room in the garden wing is on the second floor accessible only by stairs. Upon check-in, I searched for ice (which with a bellhop could have been a non-issue at least for the first day). I could not locate the ice machine, or anything in the in-room literature to direct me. I found a housekeeper and asked her. She did not seem to know either. A maintenance engineering department employee coming out of a guest room overhead the conversation and immediately led me to the nearest ice machine himself. Unfortunately it was broken. Not only that, there was a bus cart full of dirty dishes stowed in front of it. Again, this is the kind of little detail a five-star resort takes care of. The ice machine in the adjacent paradise wing seemed more designed for "back of the house" rather than for a guest to be accessing it. Service at Frank and Albert's was very nonchalant. It did not seem as is they cared if we stayed to eat or not, or enjoyed our meal. Everything seemed to be under construction at once, causing noise throughout the day, from early in the morning until afternoon. When I asked about this, several, employees' response was "well, it's the slow season...." as if I should have lower expectations because it's August. Again, a little detail a five-star resort should nail. Guests should not notice a difference in staff attention regardless of "season." A few other "little details": In the lobby bar, the cords for the TVs and speakers were haphazardly hanging, not neatly along the wall. There was visible water damage on one of the corner speakers. A large cobweb was hanging in the corner and blowing with the AC. There were several areas where grout or paint had dripped onto the pressed concrete blocks from recent renovations but were left there, not removed. The pool desk was open and appeared to be staffed, but was unmanned for five minutes, leading me to walk behind the desk to help myself to clean towels as no one was around. Ultimately, we cut our stay a day short and moved to a different area five star resort, where we did not experience any negative issues.
Nice pool and gym. Great drinks at the hotel bar. Beautiful hotel.
They seemed to be incredibly short staffed in terms of housekeeping. On our first night, our room wasn't ready for check-in at 6:30pm -- 2.5 hours after the hotel's check-in time of 4pm. It seemed like it would work out in our favor because we got a room upgrade since our assigned room wasn't ready. But then on our second day our room wasn't cleaned until 4:30pm and on our third day, they didn't clean the room at all -- and we were out of the room from 10am until 9pm! When we called the front desk, they offered to send someone to clean the room, but it took 40 minutes for someone to show up.
Lots of places to sit and talk. Good facilities. Newly renovated rooms are very nice. Staff is great!
Smoking in the general seating areas outside
Expensive but a great place to stay.
Everything! Very Unique.
Many luxury features. Service very good and happy hour nice.
Hot tub not warm, bed sagged in middle, no robes, landscapers started gas power hedge trimmers at 8:35am for 45 minutes in courtyard next to room.
Property is fantastic. Amazing history of the Biltmore, as seen in all the photos throughout.
Room needed updated
Fabulous architecture and gardens; friendly and helpful staff, great breakfasts. Everything!
Truly beautiful hotel. Beautiful grounds. Upgraded us to a private cottage room free of charge. Would love to stay here again soon.
Simply excellent - the best hotel we had during our 4 weeks trip
The Arizona Biltmore, A Waldorf Astoria Resort, comes with a sterling reputation as a luxury property. Acknowledged as one of the finest hotels in the world, it is a historic hotel with elegant and beautiful design, premium services, and a long list of amenities that make it a good choice for travelers, destination events, and professional gatherings.
The amenities and services at the hotel include eight swimming pools and seven tennis courts, a comprehensive spa and salon, a modern fitness center, several golf courses, special services for meetings or weddings, valet services, and dining. Guests may speak with a valet to arrange for private dining or book a table at Frank & Albert’s which uses locally sourced ingredients and rates as a culinary destination. There is also Wright’s at the Biltmore, emphasizing designer Frank Lloyd Wright’s style, the Wright Bar in the lobby area, the Cabana Club by one of the pools, and The Café where light breakfasts and delicious coffee and tea are available. Guests are also welcome to reserve a table for the famous afternoon tea.
The rooms in the hotel are all private sanctuaries decorated in the utmost style and beautifully appointed with the finest electronics, fixtures, and décor. They vary widely from a classic room to the executive and signature suites, as well as cottages. All will include mini-bars, work desks, WiFi, premium linens and signature toiletries, entertainment systems, views or private terraces and/or balconies, and excellent décor.
Historic and remarkable, the Arizona Biltmore, A Waldorf Astoria Resort has it all. Located within five miles of many appealing destinations, it is also just six miles from the Phoenix Sky Harbor International Airport. Whether for business or pleasure is will be sure to delight.
based on 296 reviews
Value for money
Policies vary by room type and provider.
All reservations at Arizona Biltmore, A Waldorf Astoria Resort – even non-cancellable stays – on or before June 30, 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
Arizona Biltmore, A Waldorf Astoria Resort is located at 2400 East Missouri Avenue in Camelback East, 9.6 km from the center of Phoenix. Piestewa Peak is the closest landmark to Arizona Biltmore, A Waldorf Astoria Resort.
Check-in time is 16:00 and check-out time is 11:00 at Arizona Biltmore, A Waldorf Astoria Resort.
No, Arizona Biltmore, A Waldorf Astoria Resort does not offer free Wi-Fi.
No, Arizona Biltmore, A Waldorf Astoria Resort does not offer free parking.
No, Arizona Biltmore, A Waldorf Astoria Resort does not offer free airport shuttle service.
Arizona Biltmore, A Waldorf Astoria Resort is 10 km from Phoenix Sky Harbor Intl. Arizona Biltmore, A Waldorf Astoria Resort is 40.8 km from Phoenix-Mesa Gateway.
Yes, Arizona Biltmore, A Waldorf Astoria Resort is a pet-friendly hotel.
Yes, Arizona Biltmore, A Waldorf Astoria Resort has a pool onsite.