Great family trip!
We booked the family concierge master suite bedroom for our family, we travelled with a 2 and a 6 year old. We had a fantastic week! The staff was phenomenal, specially our concierge, Mario. They were all very attentive to our needs and helped us plan our vacation. Mario even helped us get some medications we forgot from outside the hotel. Having whattsapp on your cell phone is a must to better communicate with the concierge. The food was great! We liked most Fuego, but also greatly enjoyed Mole and Bana. We had the tasting menu at Passion. Even though this restaurant is not part of the all-inclusive it is reasonable priced and the food is fantastic and the staff very attentive. The beach can have some small rocks here and there and there is an area that is corded off because of large rocks, but there is plenty of sandy beach to go around, didn’t feel beach shoes were necessary at all. They do a great job of cleaning out the sea weed that forms sometimes throughout the year. Learn to use the Hobit catamaran early, it is great fun. The tennis pros are also quite knowledgeable, you can book them for a lesson if you are a tennis fan as myself [for a fee]. Our 2 and 6 year old also had a great time. The hotel has quite a few activities planned for the younger ones throughout the day and there is the option of droping your kids off for a while [you can also hire a nanny] but we didn’t use either of these options, however we did take them to some of the activities ourselves [treasure hunt, face painting, euro bungy, sand castle]. The family night shows are very good too, we specially liked the “noche de los muertos” celebration, the “divas” and “Michael Jackson”. You can also access all the restaurants and facilites of the adults-only Paradisus La Perla which is next to the Esmeralda, walking distance. Would definitely repeat the experience sometime in the future.
Some of the room furnishings had wear and tear, nothing major.
Family Concierge at Paradisus La Esmeralda offers guests chic and luxurious lodgings in one of Mexico’s most popular destinations. Its rooms, location, and amenities make it an ideal choice for family vacations, particularly for families who crave beachside resort hotels.
Located in Playa del Carmen just steps away from the shores of the Caribbean Sea, Family Concierge at Paradisus La Esmeralda is situated in Mexico’s Yucatan Peninsula and just over 10 miles from Cozumel Airport. Guests here will enjoy proximity to such sites as Playa del Carmen Beach, Quinta Alegria Shopping Mall, Kool Beach Club, and Dolphin Discovery Cozumel.
Accommodations are modern and inviting. Guests may choose Family Concierge Junior Suites with king beds or Family Concierge 1-Bedroom Suites with two full beds and a sofa bed, with master suite and swim-up suite options. All suites are equipped with free Wi-Fi, air conditioning, elegant bathrooms, marble floors, and neutral tones for added tranquility.
Multiple dining options are available onsite to delight various types of travelers. For international eats and barbecue, visit Sunset Grill. Bana is the place to go for elegant Asian-style dinners. International breakfast choices are on the menu at Hadar.
In terms of amenities and services, Family Concierge at Paradisus La Esmeralda has plenty to boast. The spa and proffered fitness classes are great places to unwind, and there are multiple pools for taking a dip, including a kids’ pool. There are laundry and business services, and the 24-hour front desk can help guests arrange exciting tours of Playa del Carmen and beyond.
based on 7 reviews
Policies vary by room type and provider.
Family Concierge at Paradisus La Esmeralda is located at 5th Av.. Corner Of Calle 112, 3.2 km from the center of Playa del Carmen. Mamita's Beach Club is the closest landmark to Family Concierge at Paradisus La Esmeralda.
Check-in time is 15:00 and check-out time is 12:00 at Family Concierge at Paradisus La Esmeralda.
Yes, Family Concierge at Paradisus La Esmeralda offers free Wi-Fi.
No, Family Concierge at Paradisus La Esmeralda does not offer free parking.
No, Family Concierge at Paradisus La Esmeralda does not offer free airport shuttle service.
Family Concierge at Paradisus La Esmeralda is 19.5 km from Cozumel. Family Concierge at Paradisus La Esmeralda is 47.1 km from Cancún.
Yes, Family Concierge at Paradisus La Esmeralda has a pool onsite.