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The accommodations were wonderful; rooms were beautiful. The evening restaurants were good. The grounds are beautifully kept. We enjoyed the evening showing and the pool/beach activities. Easy 10 minute walk to PlayaCar for souvenirs.
The buffet for breakfast and lunch was only so so. There is no hair conditioner in the bathrooms. Our room had mosquitos but once reported they fumigated and then no other bug issues inside.
The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch.
Nothing I would change
Relaxing Tropical Paradise
The Iberostar Tucan / Quetzal is one of my favorite resorts in the Mexican Rivera Maya. The dining buffets are fine, and there's always some food offered that you've never tried. It's fun to experiment with new tastes. This was my fourth visit. The staff are very courteous and speak several languages. The fun begins with the jungle in the center of the resort. A large canopy of trees with well lit winding paths takes you from your room to the waterfront pools. New additions this year included a balcony overlooking the flamingo pond, a boardwalk in the center of the jungle, and a new waterfall with Mayan statues hidden in the rocks. The wild animals living in the jungle run free and appear tame, but you are warned not to feed them. Peacocks are everywhere, and you can get some great photos of the males spreading out their huge feathers. If you stay near buildings 14 and 13 expect to have howler monkeys swinging through the treetops to get to their feeding areas. They wake up at dawn with ferocious howls that remind you that, yes, you are far from home and now in a tropical paradise.
A surprise this time was the renovation of one of the buffet restaurants, what was once an intimate rustic buffet is now a separated modern glass and steel food service area with a longer walk to your table. I preferred the rustic design but was told Iberostar plan to remodel the other buffet restaurants with the same bright white modern sterile design.
The beach and pool are amazing and HUGE! The food in the restaurants was excellent. The food at the buffet was good. They did a great job of trying to include foods at the buffet that would appeal to guests from all countries, and it gave us a chance to try different foods that we would never typically order in a restaurant. There were always snacks and ice cream available by the pool, which was great. The entertainment staff, Star Friends, was amazing! They work around the clock to entertain the guests and always seem to have activities, games, or shows going on that are actually entertaining, whether you're participating or just watching. The nightly shows were a bit hit or miss, but they get an A+ for effort and enthusiasm. For some of the shows, they brought in professional dancers or entertainers and those were excellent. Our room was spacious and comfortable. The refrigerator was restocked daily with water, soda, and beer. The drinks were weak, but we liked that since we could drink all day at the beach and all night at the bars without being too affected by the alcohol! The disco was a great place to listen to music and relax at night after the shows. It wasn't very busy when we were there, but the bartenders were amazing and so friendly! We never felt pressured to tip anyone, and they almost seemed surprised when we did tip them. Overall, our trip was amazing!
This did not bother me, but it is not a fancy "luxury" resort, so people with extremely high standards or expensive taste might want to stay elsewhere.
Riviera Maya-based Iberostar Tucan is a Carribean beachfront, 5-star all-inclusive resort that is surrounded by many lush acres of natural rainforest land that is home to monkeys, tropical birds, turtles, fish, and native flora and fauna – earning this resort Green Globe Certification.
The Iberostar Tucan resort offers lots to see, do, and experience for active families or couples just married who are looking for a relaxing, memorable and romantic getaway. There are five specialty restaurants for guests to choose from. Guests can also enjoy the venue's tennis and beach volleyball courts, several swimming pools, entertainment shows, fitness room, free parking, shopping area, beauty salon and spa which features numerous treatment options. Additional attractions offered include beachfront or exotic jungle massages, yoga classes, scuba diving, snorkeling and diving, kayaking, jet-skiing, windsurfing and catamaran adventures. For adults looking for some time away from their children – babysitting services are readily available to take advantage of as well. Along with everything to do on the premises at the resort, there are also golf courses nearby for guests looking to work on their golf game. Airport transportation to and from the resort for guests is also included.
There are nine different room categories to choose from at Iberostar Tucan. However, all 350 guestrooms feature stylish decor, modern amenities, complimentary Wi-Fi access, daily housekeeping, iron and ironing board (upon request), crib (upon request), phone, alarm clock and desk. As well as air conditioning, ceiling fan, hairdryer, in-room safe, minibar, coffee/tea machine, refrigerator, family rooms, and accessible rooms with a roll-in shower are available for guests with physical disabilities.
based on 122 reviews
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Most Popular Landmarks
- Playacar Golf Club 1.1 km
- Aviario Xaman Ha 2 km
- Yucatek Divers 2.9 km
- Calle Quinta Avenida 3.1 km
- Playa principal de Playa del Carmen 3.1 km
- Parque 28 de julio 3.2 km