Value for money
Distance to city center
Distance to airport
|"Stuff been super friendly and helpful!"||(in 3 reviews)|
|"The service and staff were perfect"||(in 41 reviews)|
|"Some great staff and good restaurants"||(in 8 reviews)|
|"The service at reception was unprofessional."||(in 4 reviews)|
|"The beach area is not worth swimming in."||(in 10 reviews)|
|"Rooms are tiny, extremely old"||(in 6 reviews)|
|staff was great||in 97 reviews|
|food was great||in 80 reviews|
|great location||in 51 reviews|
|private beach||in 46 reviews|
|mexican restaurant||in 32 reviews|
|poor service||in 32 reviews|
|pool room||in 25 reviews|
|rooms are very clean||in 23 reviews|
|hotel was very clean||in 22 reviews|
|snack bar||in 17 reviews|
|food quality||in 13 reviews|
|friendly and helpful||in 7 reviews|
|ocean view||in 7 reviews|
|panama||in 7 reviews|
|seaweed||in 7 reviews|
|standard room||in 7 reviews|
|jack||in 5 reviews|
|sushi bar||in 5 reviews|
|extra cost||in 4 reviews|
Steps in the pool
Poor service, smelly rooms, broken ACS and outlets
The rooms were musty smelling. By the end of the trip, everyone had runny noses from what was most likey mold causing the musty smell. Service was terrible, I understand nothing happens quickly in foreign countries, but they were not helpful and didn't care, unlike other all inclusive I've been to in Mexico. The AC in one room did not work, they didn't not want to move the people in that room to a new room with working AC and instead said "Oh, it's working, you have to wait until the sun goes down for it to cool off." Really? No beach side drink orders, you have to go to the bar yourself. Food left a lot to be desired. The Mexican restaurant did not have AC and when we requested to be moved closer to the patio to feel the breeze, we were told no. There were only three other parties in the entire restaurant! I would not recommend this resort.
Everything, was nice!
access to the beach you could improve
Generally it was clean and the booze was of good quality.
No beach, poor service, resort smells bad and the food is not very good
OK, not the best value for the money
Location - close to downtown Carmen Pool some staff
Standard rooms are closets food was not impressive and repetitive low shelf alcohol for the price we had a lot better
The room was cleaned and made up very nicely each day. Different animals made out of the shower towels were placed on the bed each night.
The food was not up to the usual standards for a hotel of this price range. Spent a lot of time pushing time share options....
The all inclusive nature was great, the staff were fantastic.
The Panama Jack Resorts Playa del Carmen welcomes guests of all ages to recharge amid the beautiful ocean, authentic culture and coastal charm of the Riviera Maya. This family-friendly resort is perfectly located just steps from 5th Avenue’s shops, clubs, restaurants and the ferry to Cozumel. Guests can choose from high-energy activities to low-key oceanfront pools for their preferred combination of fun and relaxation.
With all-inclusive amenities, dining and drinks will be easy to figure out for guests as Panama Jack Resorts Playa del Carmen offers 12 restaurants, bars and lounges throughout its complex. Guests can grab a quick sake and sushi roll or indulge in an authentic Brazilian spread with freshly grilled meats sliced tableside at Pinchos.
Panama Jack Resorts Playa del Carmen offers suites inspired by the sea, sun and sand to all guests with various bed and sleeping configurations. All contemporary suites offer a balcony or terrace along with free WiFi, flat-screen TVs and DVD players plus minibars and a safe. Guests can easily upgrade their suite to add an ocean view, liquor cabinet, cabana or separate living space.
At the doorstep of the Riviera Maya, guests can check out ancient ruins and authentic local culture along the Riviera Maya. With spectacular views of the Caribbean, luxury shopping and a range of outdoor spaces to mix and mingle, guests won’t lack for things to do within walking distance of the resort either. A spa, fitness center and kids club also add the amenities that Panama Jack Resorts Playa del Carmen has to offer guests.
based on 212 reviews
Value for money
Policies vary by room type and provider.
Panama Jack Resorts Playa Del Carmen is located at Constituyentes Number 1, 1.1 km from the center of Playa del Carmen. Muelle Navega is the closest landmark to Panama Jack Resorts Playa Del Carmen.
Check-in time is 15:00 and check-out time is 12:00 at Panama Jack Resorts Playa Del Carmen.
Yes, Panama Jack Resorts Playa Del Carmen offers free Wi-Fi.
Yes, Panama Jack Resorts Playa Del Carmen offers free parking.
No, Panama Jack Resorts Playa Del Carmen does not offer free airport shuttle service.
Panama Jack Resorts Playa Del Carmen is 18.9 km from Cozumel. Panama Jack Resorts Playa Del Carmen is 49.5 km from Cancun.
No, pets are not allowed at Panama Jack Resorts Playa Del Carmen.
Yes, Panama Jack Resorts Playa Del Carmen has a pool onsite.