Sandos Caracol Eco Experience Resort

Carretera Cancún Chetumal Km 295, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 873 4444

Cheapest
rate per night

8.1

Excellent
based on 794 reviews
Sandos Caracol Eco Experience Resort - Playa del Carmen, Quintana Roo, Mexico
19.05 Wed
-
20.05 Thu
Compare vs. KAYAK |

Provider Nightly total
Snaptravel ₪280
Traveluro ₪285
Booking.com ₪297
Snaptravel
Traveluro
Booking.com

Good to know

Value for money

7.9

Distance to city center

5.7 km

Location rating

8.4

Nearest Airport

Cancún

Distance to airport

45.0 km

Rooms available at Sandos Caracol Eco Experience Resort

19.05 Wed
20.05 Thu

King Rooms

₪913+

Bed type
Provider
Total stay + taxes & fees
King bed
₪913
King bed
₪1,370

Deluxe Rooms

₪634+

Bed type
Provider
Total stay + taxes & fees
Unknown
₪634
Unknown
₪708

Double Rooms

₪506+

Bed type
Provider
Total stay + taxes & fees
Unknown
₪506

Superior Rooms

₪327+

Bed type
Provider
Total stay + taxes & fees
Unknown
₪327
Unknown
₪345
Unknown
₪363
Unknown
₪372
Unknown
₪396
Unknown
₪452
Unknown
₪520
Unknown
₪523
Unknown
₪527
Unknown
₪531
Unknown
₪556
Unknown
₪596
Unknown
₪764

Standard Rooms

₪280+

Bed type
Provider
Total stay + taxes & fees
Unknown
₪280
Unknown
₪285
Unknown
₪297
Unknown
₪300
Unknown
₪303
Unknown
₪317
Unknown
₪353
Unknown
₪355
Unknown
₪383
Unknown
₪409
Unknown
₪436
Unknown
₪452
Unknown
₪454
Unknown
₪563

Reviews of Sandos Caracol Eco Experience Resort

Pros

Cons

Traveler rating

6
2
2
3
1

Time of year

Traveler type

Show reviews that mention

+
food was good in 147 reviews
staff was very friendly in 118 reviews
beach as beautiful in 93 reviews
kids club in 76 reviews
water park in 35 reviews
jungle setting in 31 reviews
italian restaurant in 23 reviews
kids and adults in 22 reviews
snack bar in 21 reviews
shows in 18 reviews
nature animals in 17 reviews
rooms were clean in 14 reviews
sandos in 11 reviews
long time in 9 reviews
wild life in 7 reviews
playa del in 6 reviews
trained deal in 5 reviews
many things in 4 reviews
nice pool in 2 reviews
  • Okay
    Aug 2018
    5.7

    Cheap All inclusive with great lands and pools but no beach

    I liked that the hotel is immersed in the jungle and some wild life can be seen roaming the grounds (monkeys, Coatis, cats and birds).

    The food is average to bad. The deserts are the worst. Great variety of nothing to write home about.

  • Excellent
    Apr 2018
    10.0

    Best Resort for Family

    Kids had the best time ever! This resort had so much to keep the kids entertained while I got to relax and enjoy. Everything was completely stress free! Shows were entertaining for both kids and adults. Excellent food and friendly staff.

    Room wasn't always stocked properly.

  • Good
    May 2017
    6.8

    It's very nice but it could be improved

    I liked our room. They actually gave as an upgraded room. From a deluxe to a junior suite.

    I did not like the staff. They all seemed overworked and all over the place. They did not know how to communicate. In English... terrible and in Spanish as well. That was definitely disappointing.

  • Okay
    Apr 2017
    5.4

    Bell boy and reception

    Bellboy and reception was horrible. Never picked the phone. I had two little kids and request golf cart several times - they had an attitude. Impo

    Improve the customer service

  • Good
    Mar 2017
    6.2

    The food was good and bar staff was friendly. The resort itself was also beautiful.

    I'm fairly certain our room had bedbugs which was upsetting for obvious reasons.

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.

About Sandos Caracol Eco Experience Resort

Overview

Sandos Caracol Eco Experience Resort is an all-inclusive Hotel in Playa del Carmen, located on a beautiful white sandy beach in Riviera Maya. In the midst of a lush area at the edge of an exotic jungle, it is surrounded by cenotes, mangroves, and a natural lagoon. Exotic birds and mammals roam around its ecologically-rich environment, as it boasts gardens and turquoise waters of the Mexican Caribbean. Its Xcalacoco Experience offers guests to experience the Mayan culture with its natural surroundings through exploring the jungle, rituals at its spa, or meditation at the beach.

It offers 956 air-conditioned rooms and junior suites, beautifully decorated with tropical and colorful details. Rooms are spread among its 78 buildings. The hotel has sections for adults only, a royal elite area, and family sections. Guests can choose from furnished villas, 5 different family room options ranging from standard rooms to breath-taking penthouse suites, or its lush adult only section. The resort offers a kid’s club and a gigantic water park area with 19 water slides. It has 4 pool areas, tennis courts, a fitness center, a luxurious spa, golfing, shopping area, nightclub, a water sport center, and river boat rides. Amenities include airport transportation, a concierge, free Wi-Fi, laundry service, and babysitting.

Sandos Caracol Eco Resort offers guests a variety of dining options including Italian buffets, Brazilian steak houses, A la carte options, Asian cuisine, vegan cuisine, Mexican food, along with pool and beach bars.

Perfect for both couple and family vacations, the resort is 45 minutes from the Cancun International Airport and 15 minutes from downtown Playa del Carmen.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air Conditioning

8.1 Excellent

based on 794 reviews

8.5

Cleanliness

8.5

Comfort

6.7

Facilities

8.4

Location

Check in

15:00

Check out

12:00

Cancellation/prepayment

Policies vary by room type and provider.

Amenities at Sandos Caracol Eco Experience Resort

ATM on-site
Babysitting or child care
Business center
Car rental
Wake-up service
Internet
Daily housekeeping
Family rooms
Concierge service
Fan
Cribs available
Entertainment staff
Currency exchange on-site
Gift shop
Hammam (Turkish bath)
Laundry facilities
Ironing service
Laundry service
Flat-screen TV
Meeting/Banquet facilities
Multi-lingual staff
Free toiletries
Shops (on site)
Room service
Tour desk
Bicycle rental
Physical distancing in dining areas
Fishing
Board games/puzzles
Game room
Physical distancing rules
Golf
Health club
Spa
Process in place to check health of guests
Hot tub
Canoeing
Child pool
Outdoor pool
Scuba diving
Diving
Snorkeling
Evening entertainment
Kids meals
Kid-friendly buffet
Restaurant
Bar/Lounge
Hand sanitizer in guest accommodation and key areas
Beauty salon
Express check-out
Hairdryer
Fitness center
Screens or physical barriers placed between staff and guests in appropriate areas
Tennis
Indoor play area
Cable or satellite TV
Mosquito net
Use of cleaning chemicals that are effective against coronavirus
Kids' club
Air-conditioned
Kids' outdoor play equipment
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
All plates, cutlery, glasses and other tableware have been sanitized
Outdoor furniture
Airport shuttle (surcharge)
Streaming service
Food can be delivered to guest accommodation
Plunge pool
Free parking
Table tennis
Pool towels
Staff follow all safety protocols as directed by local authorities
Playground
Water park
Pool with a view
Pool table
Water sport facilities (on site)
Private beach
Windsurfing
Bathrobe
Private bathroom
Garden
24hr front desk
Designated smoking area
Steam room
Night club
Storage available
Private parking
Shuttle service (additional charge)
Wedding services
Spa and wellness center
Free Wi-Fi
Ticket service
Terrace/Patio
Increased accessibility
Beach towels
Towels
Safety deposit box
Sea view
Seating area
Elevator
Hiking
Massage
Shampoo
Pool bar
Shower
Slippers
First-aid kit
Additional bathroom
Snack bar
Socket near the bed
Additional toilet
Sofa
Solarium
Balcony
Body soap
Tea/coffee maker
Telephone
Toilet
Toilet paper
Safe
Sauna
Trash cans
TV
Conditioner
Desk
VIP room facilities
Walk-in shower
Water slide

FAQs when booking at Sandos Caracol Eco Experience Resort

Does the Sandos Caracol Eco Experience Resort have any organized activities for children?

What kind of entertainment is offered at Sandos Caracol Eco Experience Resort?

Does the Sandos Caracol Eco Experience Resort offer any special tours?

Is the Sandos Caracol Eco Experience Resort an eco-friendly resort?

What kind of water sports and activities are possible at Sandos Caracol Eco Experience Resort?

Where is Sandos Caracol Eco Experience Resort located?

When is check-in time and check-out time at Sandos Caracol Eco Experience Resort?

Does Sandos Caracol Eco Experience Resort offer free Wi-Fi?

Does Sandos Caracol Eco Experience Resort offer free parking?

Does Sandos Caracol Eco Experience Resort offer free airport shuttle service?

How far is Sandos Caracol Eco Experience Resort from the airport?

Does Sandos Caracol Eco Experience Resort have a pool?

Photos of Sandos Caracol Eco Experience Resort

Sandos Caracol Eco Experience Resort - Playa del Carmen - Restaurant
All Photos (6)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Restaurant
Restaurant (1)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Living room
Living room (1)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Outdoors view
Outdoors (1)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Banquet hall
Banquets (1)

Location

Most Popular Landmarks

  • El Camaleón Mayakoba Golf Club3.3 km
  • Mamita's Beach Club4.3 km
  • Parque 28 de julio5.3 km
  • Playa principal de Playa del Carmen5.4 km
  • Calle Quinta Avenida5.5 km

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Hotels North America Mexico Quintana Roo Playa del Carmen Sandos Caracol Eco Experience Resort