Value for money
Distance to city center
Distance to airport
|"Bed extremely comfortable, entertainment great."||(in 3 reviews)|
|"Kindness of their staff and great service"||(in 5 reviews)|
|"Great food and variety."||(in 32 reviews)|
|"Horrible customer service."||(in 4 reviews)|
|"It is the worst hotel in playacar."||(in 10 reviews)|
|"Husband got poisoned from their food."||(in 18 reviews)|
|beach beautiful||in 97 reviews|
|food was good||in 87 reviews|
|awesome staff||in 71 reviews|
|food over several restaurants||in 33 reviews|
|worst hotel||in 30 reviews|
|pool and jacuzzi||in 28 reviews|
|waste time||in 28 reviews|
|great service||in 24 reviews|
|great location||in 18 reviews|
|ocean view||in 14 reviews|
|shows||in 9 reviews|
|amazing spa||in 8 reviews|
|comfortable beds||in 7 reviews|
|great room||in 5 reviews|
|positive emotions||in 3 reviews|
|timeshare||in 3 reviews|
|great value||in 1 review|
|jr suite||in 1 review|
Tonight Shows Enviroment - family time and party time.
Beverages sometimes are not good in all inclusive.
Good value for your Money
The restaurants are excellent, Buffet is good, Great beach, big facility that is family oriented, Staff are nice work very hard to keep the place Running, Beds are comfortable. overall its a good value for the price
Stayed in the family section close to the beach the Rooms a bit outdated, Air condition is weak, bathrooms need remodeling. you have to be early or make reservations to restaurants otherwise its a long wait, The Golf cart transportation can take time to show up and unfortunately most people don't respect who was waiting first.
All inclusive it’s great, the restaurants, the bar, the atention the employees are excelent they give great service and are very polite. The shows. Very clean and the room I had was great.
Because of an employée mistake in El Gaucho restaurant we end up paying an expensive( $40us ) bottle of wine .
Don't get tricked by the map location!
The staff were great. The beach was fantastic. Drinks were in full size cups and there was some premium liquor.
THE WALK. They gave us a"free upgrade" but put us over a mile from the beach. The said they have golf carts but there are 400 rooms back there and 3 carts that hold 6 people each. At one point we had to wait an hour for a ride. All activities are near the beach so we didn't end up doing very much. The first day of our vacation we walked 16,000 steps, this is not what we wanted our beach trip to be.
nice big resort with the children part separated from adult section nicely rooms are very nice -- staff was great
never care for the food in Mexico
The resort is beautiful. The beach is one of the best I have ever seen. The staff is second to none and so friendly.
The seaweed got worse as the week went on. Not the resort's fault but it did take away from the amazing beach.
Old facility room not cleaned
the internet is the worse I every had at a hotel
Everything (except the timeshare!)!! The staff was amazing, the adult only exclusive area was exactly what we were looking for. It was a nice walk (about 5 minutes) from our area down to the beach and if we didn't want to walk there were shuttles available. The beach was gorgeous and the pool so much fun! We loved that we did not have to reserve for the a la carte restaurants! Our favourites were Asiana and Mexican! The Premium Bar was also a nice feature of the room (gold wristband) that we reserved through kayak. The Jr Suite we stayed in was less expensive on Kayak than the standard room and when I emailed the resort to confirm this they responded immediately to assure us this was correct! We would go back in a heartbeat and highly recommend it!
The first day we were asked to speak with someone for our Welcome Package which we knew was for timeshare. We sat with Enrique, received the information and did not accept the request for further information. We were contacted three more times about our "welcome package" even after explaining that we had received the information.
We were on our Honeymoon and everything was great! Room with ocean view was lovely, food was amazing with selection of a la carte restaurants, location is brilliant. All inclusive programm is very good. Two last days it was raining but even in a weather like that there was a lot to do in the hotel. Would reccomend it to everyone.
We felt really good. The services, the food, the restaurants, the location, everything were better than we expected. They respect and considered our requirememnt to get a quite room.
friendly staff, buffet food great, clean, beach wonderful, great value for the money
The employees were generous with their time and help. Our rooms were kept spotless and the restaurant staff was wonderful.
The food at the reservation only restaurants was awful although the wait staff was great. The buffets had much better food.
Very nice resort, food was good especilly on the restaurants less on bufet greate service and great value for mony.
I liked it all.
far for centro
The beach was the best in the area. Great water and relaxation areas.
The staff was there to work, not friendly as our previous resort 30 minutes south. Pools were way too hot to enjoy or cool off in. First room they gave us was unacceptable - smokey. They tried to give us another on the ground floor and only made accomodations after we returned to the front desk - tried to get us to take something else over the phone. Said that they had no other rooms available but it appeared as though the hotel was 1/2 full. Messed up our dinner reservations.Pushy in trying to get us to listen to they "vacation package" when we first got there - said it would only take 90 min. of our time.... we would not give them that but they still kept trying to sell us on it.
Sandos Playacar Beach Resort offers an upscale, all-inclusive resort experience on the Caribbean shores of Playa del Carmen, Mexico. The hotel sits on Mexico’s southeastern coast, home of some of the countries most pristine beaches. Set on a stunning stretch of white sand, this resort is perfect for romantic couples getaways and family vacations.
Modern rooms boast private balconies, terraces, and ocean views. All rooms include wifi, safes, minibars, flat-screen televisions, air-conditioning, and coffee makers. Upgraded suites feature hot tubs, private pools, and spacious living areas. Adult-only suites are available, and other rooms are kid-friendly.
Other amenities include several pools and hot tubs, a scuba and water sports center, a fitness center, two tennis courts, and exclusive beach access to a stunning white-sand beach. Children will love the tropical- themed water park with several splash-zones and slides. A teen club features an arcade and table games for teenagers between ages 13-17. A wellness and relaxation spa is available on-site with a wide range of therapeutic offerings, including massage, facials, and much more.
The resort makes the perfect venue for a stunning and unforgettable beach wedding, and offers a variety of wedding packages.
Meals and drinks are included in the booking package, and guests can dine at several of the on-site restaurants, eateries, and bars. Guests can choose between fine-dining, traditional Mexican fare, Pan-Asian cuisine, a cupcake cafe, and many bars which serve up hand-crafted cocktails.
based on 481 reviews
Value for money
Policies vary by room type and provider.
You can provide your details through the hotel’s specialized app up to 15 days before you arrive. This will speed up the process, plus you can use all the facilities such as the pool and beach from 6:00 am while you wait for your room to be ready.
As part of the all-inclusive benefits, access to the supervised kids’ club ensures parents will have a relaxing break. Children between the ages of two and four can be dropped off either between 10:00 am and 1:00 pm or 3:00 pm and 6:00 pm. Babysitting for kids this young normally incurs an additional charge, but Sandos Playacar is a fantastic choice for young families.
Spin classes are run every morning and offer a fun way to get moving. Beach boot camp and functional circuit training will provide a challenging workout, while you can join a Zumba dance classe every day at 4:00 pm. Yoga and targeted abs sessions are also available.
Nightly shows create a party atmosphere in the resort, with themed celebrations such as Brazilian, Mexican, Thai, Jamaican and American. Live entertainment includes capoeira performances and belly dancing. The Gran Plaza hosts outdoor tribute shows with music that you know and love like Michael Jackson, AC/DC and Shakira.
The resort is home to a glamorous Royal Elite lounge. An exclusive area that has premium drinks and pool tables, you’ll have the perfect space to unwind in comfort. When you join the member’s club, you’ll also have upgraded amenities such as bathrobes, slippers and weekly cocktail parties.
The kids’ club caters for children up to the age of 12, where they can enjoy the treehouse and splash pool. A fun and exciting activity program includes events such as sandcastle building, arts & crafts, tennis lessons, water balloon flights, dance classes, pool games and face painting. When you want to spend some time with your kids, take them to the mini golf course or watch an outdoor movie screening. There are also children’s soccer tournaments and mini Olympic games to play.
Play a game of beach volleyball or join organized quidditch and lacrosse games. For some more light-hearted action, you can play billiard soccer, dodgeball and giant darts. Surfboards, boogie boards and kayaks are complimentary with your reservation, while hobie catamarans, kiteboarding equipment and stand up paddle boards can be rented for an additional fee.
There is a lot to keep you busy during your stay with the resort’s cocktail-making classes, massage lessons and tie dye shirt making sessions. You can also join or watch the bikini fashion show. Beer pong and Mario Kart rallies are always popular with guests.
Sandos Playacar Beach Resort is located at Paseo Xaman-Ha Mz 1 Lote 1, 3.2 km from the center of Playa del Carmen. Playacar Golf Club is the closest landmark to Sandos Playacar Beach Resort.
Check-in time is 15:00 and check-out time is 12:00 at Sandos Playacar Beach Resort.
Yes, Sandos Playacar Beach Resort offers free Wi-Fi.
Yes, Sandos Playacar Beach Resort offers free parking.
No, Sandos Playacar Beach Resort does not offer free airport shuttle service.
Sandos Playacar Beach Resort is 19.3 km from Cozumel. Sandos Playacar Beach Resort is 53.3 km from Cancun.
No, pets are not allowed at Sandos Playacar Beach Resort.
Yes, Sandos Playacar Beach Resort has a pool onsite.