4 stars
The Reef 28
1 Ave. Norte y Calle 28 Norte, 77720 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 873 4120Photos of The Reef 28
Overview
Just 10 minutes' walk from Terminal Foranea de Autobuses Station, The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive has a convenient location, making it an ideal place to stay when visiting Playa del Carmen. It is located in the area's popular nightlife district, just a short walk from Mamitas Beach Club.
The hotel offers a Jacuzzi and an indoor pool as well as a gym. Guests can try out the recreational activities on offer, such as a sauna and billiards.
The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive has 120 well-appointed rooms that are filled with a variety of essential facilities to ensure guests have an enjoyable stay. They are also equipped with a microwave, a mini bar and a hair dryer.
The hotel is situated in the City's well-known shopping district. Xcaret Eco Theme Park and Xcaret Archaeological Site are only 20 minutes away by car.
Latest deals for The Reef 28
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at The Reef 28
- Adults only
- Snorkeling
- Outdoor pool
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Coffee machine
Basics
- Wi-Fi available in all areas
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Pool and spa
- Heated pool
- Infinity pool
- Hot tub
- Indoor pool
- Outdoor pool
- Private pool
- Spa and wellness center
- Rooftop pool
- Massage
- Pool bar
- Sauna
Bathroom
- Hairdryer
- Open-air bath
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Additional bathroom
- Additional toilet
- Toilet
- Toilet paper
Things to do
- Gift shop
- Beach access
- Board games/puzzles
- Game room
- Scuba diving
- Diving
- Snorkeling
- Table tennis
- Pool table
- Night club
Services and conveniences
- Business center
- Car rental
- Wake-up service
- Concierge service
- Meeting/Banquet facilities
- Tour desk
- Key card access
- 24hr front desk
- Safety deposit box
- Bottle of water
Accessibility and suitability
- No smoking
- Private entrance
- Increased accessibility
- Adults only
- Elevator
- Accessible by elevator
- Upper floors accessible by elevator
General
- Storage available
- Quiet street view
- Sea view
- Seating area
- Sofa
- Telephone
- City view
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Minibar
- Snack bar
- Dining table
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Streaming service
- Radio
- TV
Parking and transportation
- Free parking
- Private parking
- Shuttle service (additional charge)
- Valet parking
Kitchen
- Kitchen
- Microwave
- Stovetop
- Coffee machine
Outdoor
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Bedroom
- Alarm clock
- Sofa bed
- Wardrobe or closet
Laundry
- Laundry facilities
- Iron and ironing board
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Fitness room
Workspace
- Desk
Reviews of The Reef 28
8.1
Very good
2201 verified ratings
Wonderful
1292
Very good
354
Good
228
Okay
101
Fair
88
Mediocre
50
Poor
88
Guests say
Guests appreciated the hotel's cleanliness and its prime location, which makes it ideal for both leisure and nightlife. However, there were significant complaints about the noise levels, particularly from the rooftop bar and nearby entertainment venues, making it difficult for some guests to sleep. While the food quality was praised in many parts of the hotel, some guests felt that certain restaurants did not meet expectations. Service was highlighted as an issue, with various reviews indicating dissatisfaction regarding staff responsiveness and the pressure to engage in time-share programs. Overall, while many found aspects of their stay enjoyable, significant improvements in service and noise management are needed.AI-Generated from customer reviews
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Score by provider
8.1 out of 10
443 reviews
8.8 out of 10
3 reviews
9.1 out of 10
1 review
Pros (+) The Asian restaurant food/drinks were great. The rooftop bar food was great. Basically, almost all the food is very good. The cocktail menu is mostly what you will be choosing from for drinks. The rooms are very big and comfy and get cleaned very nicely. The staff organizing excursions are very friendly and helpful. The spa is amazing!
Cons (-) You have to accept the fact you will be unable to sleep before 2 am. There is so much noise going on, both outside as well as reverberating inside from the rooftop. Basically, in your room, you can listen to 3 parties at once. Why 2 am? Then it probably legally has to stop everywhere. Little selection of whisky, only the typical bland ones. It takes a long time to get food, but that seems to be in...
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Location
1 Ave. Norte y Calle 28 Norte, 77720 Playa del Carmen, Quintana Roo
What's nearby
- Mamita's Beach Club230 m
- Muelle Navega0.5 km
- Parque 28 de julio0.9 km
- Playa principal de Playa del Carmen1 km
- Calle Quinta Avenida1.1 km
- Yucatek Divers1.2 km
- Aviario Xaman Ha2.1 km
- Playacar Golf Club3.1 km
- El Camaleón Mayakoba Golf Club7.4 km
- Parque Xplor7.6 km
- Xcaret Park7.9 km
- Terminal marítima Punta Venado9.3 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Reef 28
Low season | October |
|---|---|
High season | March |
Average price (weeknight) | ₪781 |
Average price (weekend night) | ₪1,090 |
When to book a room at The Reef 28
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price