Puerto Iguazú hotels near Jardin de los Picaflores

Cons: WIFI in the room is extra charge Bar and Restaurant service is EXTREMELY slow. On multiple occasions and with different waiter I had to wait 20-30 (!!!) minutes for a cocktail to come out

Cons: Pretty much everything. It's supposed to be a 4.5/5 star hotel. Michelin rate chef. The food was barely basic. The staff was uncooperative. They failed to tell me that breakfast was included with my room rate. Never ate breakfast the 4 days I was there. My king bed was two singles put together. One higher than the other. Listed as having a tour test and concierge. Neither available. Shuttle to town? Nonexistent. Unless it was for Spanish speaking guests only. The best is I booked a 50 minutes massage and barely got 40. I mentioned it to the masseuse and she pretended she didn't understand. What else? Asked for ice with my warm Coca Cola and they said no. Funny the bottles of beer in a bucket for the other guests got a lot of ice. I believe it was the fact that I'm American and don't speak Spanish that I was ignored. Puerto Iguazu is pretty much a tourist town yet they have no customer service. Never ever going back.

Cons: The guy at the reception desk was very surly and would not show us the room until we handed over the credit card. If I had seen the room I would never have stayed. It was a triple and there was literally no room to move once the suitcases were in. The bathroom was tiny dilapidated and dingy we inspected the grounds were poorly maintained as was the pool .verandah chairs were beaten up old leather relics. Breakfast was very average. I complained immediately and asked for a refund for the remaining 2 nights. I was told it was impossible since we had gone through booking. Com. I had to use Skype to call booking. Com who were excellent and arranged and everything immediately. The staff were not very happy bit I was out of there by 10 am and never so happy to leave a hotel in my life. This is a 4 star hotel? How is this possible? It was awful.

Cons: I would STAY AWAY from this hotel at all costs. Do not be fooled by the "4 star" rating or the photos. On our first day, we asked the front desk where we can exchange currency and how we can get from the hotel to Iguazu Falls. The front desk pointed us over to a table they have set up in the lobby with looked organized with brochures and a man sitting there ready to "help" you. We had been exchanging 1 USD for 15 Pesos for the past week in Buenos Aires. He assured us that in Iguazu, the standard rate was 1USD for 14 pesos. We were skeptical but we needed cash for our day in Iguazu. He also told us that the only way to get to Iguazu Falls was by taxi, which cost 350 pesos. We took his word for it since he worked inside the hotel lobby, and later found out that we could have took a bus instead for only 80 pesos! Also, as soon as we got to the park we saw a sign that had exchange rates at 1USD for 15 pesos!! We confronted him about both of these things the next day and he got nervous and pretended he didn't know otherwise. What a PETTY CROOK, skimming a few extra bucks from hotel guests. In addition, the hotel room and hallway had a chemical smell to it, the breakfast was a bunch of cheap bread and cheese, we checked the air conditioner filters and they looked like they have not been changed in years, I can go on and on. The front desk would not give us the crook's name later on when we asked. STAY AWAY FROM THIS PLACE.