rate per night
based on 71 reviews
Located in Puerto Morelos, Azul Beach Resort Riviera Cancun Gourmet All Inclusive by Karisma provides contemporary 5-star accommodation, as well as a rooftop terrace, an outdoor pool and a Jacuzzi. The various facilities this hip hotel features include a sauna, an express check-in and check-out feature and an all-inclusive meal plan.
This luxury hotel provides family facilities, such as a kids pool, babysitting/child services and a kids club. Staff are available 24/7 and can assist with booking tours and tickets.
All rooms are air conditioned and equipped with tea and coffee making facilities, a mini bar and a ceiling fan. They are also fitted with a shower and a hair dryer.
Azul Beach Resort Riviera Cancun Gourmet All Inclusive by Karisma's themed bar offers an extensive drinks menu, while the in-house restaurant serves Mexican dishes.
Cancun International Airport and Lakam Centre Cancun-Riviera Maya are a brief car ride from Azul Beach Resort Riviera Cancun Gourmet All Inclusive by Karisma. It also provides a convenient base to explore Cancun and Playa del Carmen.
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Cons:The room service food was awful and they took 3 days to pick up our room service dishes from the floor in front of our room. The room had no working safe or lock.
Cons:Service was terrible. There was a frustrating error at least 1-2 times a day during our stay and while everyone is human and mistakes happen, no one took responsibility for those errors. Day 1: During the long sales pitch (I mean “check-in”) we were offered an upgrade to a swim-out room. We’d wanted that anyway but they’d been full so we were happy to pay for the upgrade. A 10 min walk and two elevators later we say to the bell hop: “wait why are we going up again? How is a swim-up room upstairs?”... turns out we were told and SOLD the wrong thing. Not a swim up room and there are none available. No one ever called or came to us to apologize and they still charged us for the upgrade. (Comping the $200 upgrade would have been an easy and relatively cheap way to apologize for the error- our company does things like that without the customer asking... because... customer service.) Day 2: a) our room is never cleaned. Until I go to the front desk to complain at 8:30 pm. b) Rico - the sales pitch guy (I mean “personal concierge”) calls. Acts like nothing happened yesterday and when I bring up the room issue he says it was everyone else’s fault and I can come down to talk to the manager if I want. Sigh. He tries to sell me stuff. I remind him he promised to look into special options for my wife’s birthday. He clearly didn’t do it. And forgot. So he says he will call me back. 15 min later he called back and says “It’s all arranged.” I have to push to get him to say what. His grand “gift” at an all-inclusive resort? A piece of chocolate cake. My wife doesn’t like cake and is allergic to chocolate. I say we don’t want that and we are very disappointed. No thank you. c) We hang our Do Not Disturb sign out while our kids nap. And then: “Hola? Hello?” Bang, bang, bang. I go to see what emergency would force someone to ignore the DND sign... it’s a hotel employee delivering... the piece of chocolate cake. Yup. d) when he gets sent back with the cake and the message that we are upset we hear nothing. e) ironically that one 2 hour window when the DND sign was on is used as the reason why our room was never cleaned and also why something we’d purchased the day before was never delivered. Day 3: a) we reserve a cabana over the ocean. Beautiful. And no service. For 4.5 hours. I go to the bars and ask for service 3 times. I get us all our drinks and food and bring them out myself. On the 3rd request I complain until I find someone who promises to bring something specific out. It comes...20 min later. And the person bringing it is clearly the server for our cabana and there is no apology- not even a “anything else?” b) Rico sees us in the lobby and comes over to ask us how we liked the birthday surprise. (Seriously). He says there should have been a banner too. Oh great. Again everyone else’s fault. Day 4: Bellhop, scheduled to come get our bags at 9:45, is a no-show. We lug six bags, stroller, 2 kids all through hotel. Employees don’t help. No return trip here
|Check in anytime after 15:00, check out anytime before 12:00|
|Cancellation/prepayment policies vary by room type and provider.|
Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma is located at Carretera Cancún-Puerto Morelos Km. 27.5, Mza. 37 SM. 12, Bahía Petempich, 6.9 km from the center of Puerto Morelos. Arrecife de Puerto Morelos National Park is the closest landmark to Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma.
Check-in time is 15:00 and check-out time is 12:00 at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma.
No, Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma does not offer free Wi-Fi.
Yes, Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma offers free parking.
No, Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma does not offer free airport shuttle service.
Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma is 15 km from Cancún. Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma is 44 km from Cozumel.
Yes, Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma has a pool onsite.