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Staff was very friendly and kind. Room and facilities were comfortable and of nice style. Very nice view over the sea and to Rehtymno. The restaurant was excellent, particularly the buffet dinner.
The cleaning lady was passing too late in the day (only at 15h00-16h00) and the work could be improved (a bit of dust left in some spots and a cleaning mop forgotten once). Some other spots in the hotel could be better taken care of. These are details which should be improved in a 5-star hotel.
Breakfast was very good and although rooms are fairly small they were well kitted out and very clean. Pools were very nice - beware of very early morning sunlounger reservers (you know the nationality).
Had a minor hitch with our first room which had a disabled persons bathroom which meant everytime you showered you couldnt use the bathroom through fear of slipping as water covered entire bathroom floor. Bathroom in 2nd room was much better/less deadly.
The locatoin is great , and the hotel style is very modern & stylish
The room was too small , and the WC & the bath is inside the room without doors (only WC has a door for decoration)
I found that the young lady and the man working down at the Spa unfriendly and they seemed like they only wanted to assist you if there was some personal gain, e.g. appoint for facial, message etc. I asked them for a towel and they seemed upset about my asking.
If you want to promote Spa and Relax you need to change something, you have the right facilities, but something is really lacking.
The hotel can't be qualified as 5 stars establishment. It's understaffed (one person at the reception; nobody at the bar), no concierge, horrible breakfast. The "5 star" facilities are shared with The Pearl, the four star older hotel. So called "Wellness Center" is a bad joke: there are 3 delapidated bicycles and nothing else. I never stayed at 3 star hotel but it probably looks like this one. Beware !
Checking out I have to remind the receptionist to give me back deposit for ... beach towels. I had to wait few minutes for it. Leaving I remind them to give me also deposit for remote control to access the parking area. Reluctantly the receptionist gave it back. We left charger for Ds and after calling them next day nobody helped. Etc. The list of wrong things can be much longer.
Situated a brief drive from Historical and Folklore Museum of Rethymno, Sentido Aegean Pearl provides stylish accommodation in Rethymno. It has a fitness centre, as well as an indoor pool, a Jacuzzi and a sauna.
There are a variety of amenities available to guests of Aegean Pearl, including kids pool, sun deck and car hire. The day spa offers a variety of treatments and a chance to relax. It also has useful facilities for business meetings and events.
All rooms are air conditioned, soundproofed and equipped with a refrigerator, heating and a radio. They are also fitted with a telephone and a hair dryer.
Sentido Aegean Pearl's in-house eatery provides a convenient option for those wanting to dine in. Guests can also opt to eat out in one of the nearby restaurants.
The resort has easy access to Fortezza Castle and Archaeological Museum of Rethymno.
based on 29 reviews
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Most Popular Landmarks
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